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UWI ACEM 2008/2009




                                                                                      Lesley-Ann Noel



                                                        CGCS Strategic Marketing Plan



                              Submission for UWI post-graduate diploma in



                                      Arts and Cultural Enterprise Management



                                                                      lesleyannnoel@gmail.com

Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.            1
UWI ACEM 2008/2009


                                                                                        CGCS Strategic Marketing Plan


Table of Contents

CGCS STRATEGIC MARKETING PLAN .............................................................................................. 1

EXECUTIVE SUMMARY......................................................................................................................... 4

BACKGROUND ........................................................................................................................................ 5

MARKETING PLAN OBJECTIVES........................................................................................................ 8

STAKEHOLDERS ..................................................................................................................................... 9

MARKET RESEARCH & ANALYSIS..................................................................................................... 11

    PESTLE ANALYSIS .................................................................................................................................................. 11

    CURRENT COMPETITOR ANALYSIS ........................................................................................................................... 15

    CGCS SWOT ANALYSIS ......................................................................................................................................... 18

    STAKEHOLDER SURVEYS ............................................................................................................................................ 21

    BUYERS FEEDBACK ..................................................................................................................................................... 22

    EXHIBITORS FEEDBACK ............................................................................................................................................. 25

MARKETING STRATEGIES ................................................................................................................. 31

    STRATEGIC ACTIVITIES............................................................................................................................................... 32

MARKETING MIX ................................................................................................................................. 36

    PRICE ............................................................................................................................................................................. 36

    PLACE ............................................................................................................................................................................ 36

    PRODUCT ...................................................................................................................................................................... 39

    PROMOTION ................................................................................................................................................................. 40

    PEOPLE ......................................................................................................................................................................... 42

YEAR TO YEAR MARKETING ACTION PLAN ................................................................................ 43

APPENDICES ......................................................................................................................................... 45

Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.                                                                                           2
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Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.            3
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Executive Summary



The Caribbean Gift and Craft Show (CGCS) is an annual trade fair for handicrafts, gifts and

souvenirs made in the Caribbean and it is hosted by the Caribbean Export Development

Agency (Caribbean Export or CEDA). 2008 marked the fifteenth anniversary of the show.

The show has reached ‘maturity’ stage and is at a point where it must be developed to ensure

growth and avoid stagnation or decline.

This strategic marketing plan outlines several strategies to be used in re-designing the event.

These strategies were developed based on SWOT, PESTLE and Competitor analyses, as

well as feedback from research with stakeholders.

The main focus of the strategies is to generate interest from the buyers, the media and the

general public by transforming the current Caribbean Gift and Craft Show into a more

‘stakeholder-focussed’ Caribbean Gift and Craft Festival. The report outlines the details of

each of seven strategies, the marketing mix necessary to generate this interest locally and

regionally, as well as the action and implementation plan for the years 2010 - 2012.




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.            4
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Background



The Caribbean Gift and Craft Show (CGCS) is hosted by the Caribbean Export

Development Agency (Caribbean Export) annually, and promotes Caribbean products

especially in the handicraft, gift and fashion sectors. It is the main tradeshow of this kind in

the region. The show’s exhibitors come from the English, French, Dutch and Spanish

speaking Caribbean and buyers come from the Caribbean and international markets

Caribbean Gift and Craft Show began in 1993 as the Caribbean Craft Market Place, and

recently celebrated its 15th anniversary in 2008. CGCS is divided into the following sub-

divisions:

Just Gifts                                       At Home

Fashion                                          Housewares

Table Tops                                       Embracing Design

Beauty and Wellness                              Personal Accessories



The following countries have been hosts of the show:



Antigua and Barbuda

St. Maarten

Saint Lucia

Grenada

Barbados



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Curacao



The goals of the CGCS are:

    •    To increase the level of exports of the handicraft, gift and fashion sector



    •    To facilitate the development of new export markets for the sector



    •    To assist in the sustainability of new craft businesses and in the preservation of those

         cultural traditions that contribute to the region’s uniqueness and diversity



    •    To enhance the profile of the Caribbean as a world class producer of unique designs

         and high quality products



    •    To enhance the profile of Caribbean Export as the premier regional organization for

         trade and investment development and promotion in the Caribbean



Past themes have included:

2005 - "CARICOM Single Market and Economy" and "World Cup Cricket 2007 - A Stage

for Creativity and Innovation in the Region."



2006 - "Excellence through innovation, creativity and strategic linkages."



2007 - "Celebrating Caribbean Creativity and Cultural Diversity"



Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.            6
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2008 - "Celebrating Handmade Designs and Caribbean Traditions."



The 2009 show has been cancelled.



The CGCS has been able to successfully attract local buyers to the event, but has had some

difficulty in attracting international and regional buyers to the event, and in positioning the

event firmly into the buyers’ calendars.



Caribbean Export is a regional trade and investment development and promotion

organisation of the fifteen (15) CARIFORUM Member States namely:

Antigua and Barbuda, Bahamas, Barbados, Belize, Dominica, Dominican Republic, Haiti,

Grenada, Guyana, Jamaica, Saint Lucia, St. Kitts & Nevis, St. Vincent & the Grenadines,

Suriname and Trinidad and Tobago.



As a product the show could be considered at ‘maturity’ stage, as growth has peaked. The

strategies need to therefore be developed to ensure rejuvenation and avoid decline and

stagnation.



This kind of event is not unique to the region, and other Gift and Craft Shows exist

internationally and could be used as a benchmark for best practices such as:

Ambiente Tendence Fair in Frankfurt Germany

New York International Gift Fair

Atlanta Gift Fair

Berlin Import Shop


Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.            7
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California Gift Fair




Marketing Plan Objectives


The general aim of the marketing plan is to develop a campaign or strategy to raise the

profile of the CGCS regionally and internationally. This will in turn attract interest from

regional and international buyers, exhibitors and corporate sponsors.



The specific aims of the plan would be to:



                                                                          2008        2010     2011    2012

                                                                                      12%      12%     12%

    •    Increase artisan registration by 40%                             268         300      336     376



                                                                                      14.5%    14.5%   14.5%

    •    Increase local visitor attendance by 50%                         2000        2290     2622    3000



                                                                                      14.5%    14.5%   14.5%

    •    Increase foreign buyer attendance by 50%                         195         223      255     293




A meeting held with Caribbean Export, in which it was revealed that the target number of

exhibitors is 250 exhibitors. However the actual number that can be accommodated varies

with each venue. CEDA has redefined its strategy and plans to change the format of the

show as follows:

    •    The new show will not include fashion exhibitors nor fashion shows.


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    •    The new show will not take place in September. Either it will be earlier e.g. August

         or later – November.

    •    The new show is anticipated to be smaller in 2010, as CEDA ‘weeds out’ exhibitors

         that do not have well-designed products. It is expected to grow after the initial

         shrinkage (in 2010) from 2011.




Stakeholders


The stakeholders of this project are:

    1. Craft Producers & Designers – producers of hand-made and industrialized goods

         from the CARIFORUM region, primarily in the areas of: jewelry, gifts and souvenirs

         made of clay, ceramic, wood, metal, straw among other materials; clothing and

         accessories such as hats, handbags, footwear; specialty foods such as pepper sauces,

         jams, coffee, chocolate etc.; producers of bath and body products such as handmade

         soaps, massage oils, candles etc.

    2. Wholesale Buyers –Retail store owners – Souvenirs, gifts, clothing, hoteliers,

         restaurant owners, distributors

    3. General Public – Members of the public, especially from the host country who visit

         the CGCS for leisure.

    4. Sponsors – Sponsors and advertisers benefit from the association with a successful

         Show, and are adversely affected by factors such as low turn out, disorganization etc.




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    5. Host Countries – The host countries can benefit from the publicity, exposure and

         goodwill; that come with hosting a regional event successfully. Apart from immediate

         economic benefits during the period of hosting the event such as higher hotel

         occupancy rates and other tourism related spending, and increased economic activity

         through revenue from duties; the host country also has the opportunity (with longer

         term benefits) to market itself to an audience that might have never had a reason to

         visit before.

    6. Caribbean Export – CGCS is Caribbean Export’s signature event, and it allows the

         agency to position itself as one of the leading forces in trade, in the region.

    7. Trade Promotion Organisations – These organizations are normally government

         agencies that have the mandate to promote trade for their local exporters who are

         their stakeholders. Some of these stakeholders participate in Caribbean Gift and

         Craft Show.

    8. Service Providers – Service providers impact the success of the show if they

         provide good services or not.

    9. ‘Friends of the CGCS’ – Organisations who lend support in promoting the

         Caribbean Gift and Craft Show out of goodwill.




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Market Research & Analysis



PESTLE ANALYSIS


           A PESTLE analysis was done to assess factors that affect the Caribbean Craft

Industry as that will affect the strategies that should be employed in the marketing of the

Caribbean Gift and Craft Show.

           ‘




                      Preferential trade agreements exist among CARICOM members in the

                      region

                      Globally there is an interest in the Fair trade movement, though this

                      interest is not so predominant in the Caribbean, this might change with
         Political




                      the implementation of the EPA

                      The region is relatively stable politically.

                      There are relatively good regional relationships among islands / countries.

                      Cooperation with Cuba and Venezuela never fully explored

                      Some of the territories have very small populations.



                      There is a global recession – including in several of the target buyer
       Economic




                      markets – US, UK, Canada

                      The regional economies likely to contract as a result of the global


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                      downturn, fewer remittances, and the slowdown of the tourism sector,

                      resulting in greater unemployment levels, and less disposable income.

                      There is a wide range of GDPs and ‘buying power’ within the region from

                      very high to very low.

                      There are few opportunities for economic activity especially in rural

                      communities in the Eastern Caribbean, Jamaica, Haiti, Dom Rep, Cuba,

                      among others. Lack of economic activity in urban areas leads to high

                      criminality.



                      Consumers have indicated need for more change (new designs) in

                      handicraft production

                      There is a dearth of leisure activities – and a need for low-cost or family

                      activities in many of the territories.

                      There is generally a high education level in most of the region i.e. literacy

                      levels are high, the populations are cosmopolitan and exposed to and

                      interested in other cultures.
       Social




                      The regional has a Festival culture. There are Carnivals all over the region

                      and in diaspora markets such as New York, Toronto, Miami and London.

                      The standard of living throughout most of the region is high – with basic

                      needs satisfied. The population can therefore pursue ‘higher’ activities

                      such as leisure, enlightenment, etc. However the recession will impact this

                      standard.

                      The majority of the population is 15 – 64 years old(over 60%).




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                           Outside of the tourism based wholesale / retail trade there are few

                           opportunities to market artisan made production – which may help to

                           combat unemployment.



                           The Internet penetration average is 17% - highest % 85.9% Antigua &

                           Barbuda (see rates in Appendix)

                           Most Caribbean artisans have small manufacturing capacity – except in

                           the DR, Cuba and Haiti.

                           Most of the production uses low technology – there is a need for a

                           technical upgrade

                           Many unsophisticated products

                           Ease of access to islands – major hubs: Antigua, Barbados, Puerto Rico
       Technological




                           and Trinidad. Easy access to Jamaica from North America, but less easy

                           (or more costly) from Eastern Caribbean

                           Production is expensive – due to high material and labour costs

                           Design training available at several levels in several territories

                           Region experienced in hosting conferences – Conference facilities and

                           trained personnel available

                           Acceptable accommodation available in many of the territories

                           Transportation logistics and import / export infrastructure varies

                           throughout.



                           Duty free access for Caricom goods into Caricom territories
                       l
       Le




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           13
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                      Ease of movement throughout Caribbean for Caribbean people – VISAS

                      are required for entry to US and French territories only. CARICOM –

                      Freedom of movement of skilled labour



                      •    International interest in Fair trade
          mental -
Environ




                      •    Design often incorporates recycled materials




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Current Competitor Analysis


Though there are few direct competitors several trade shows and festivals take place in the

region that could be considered indirect competitors. Some of these events could even be

used strategically to strengthen the CGCS., through strategic alliances and positioning. And

as marketing opportunities to stakeholders.



A survey of the competition revealed that there are no significant regional competitors, as

CGCS is the largest regional show of its kind, the closest rivals are CARIFESTA,

Expoartesanias de Colombia and the TIC? in Trinidad & Tobago.



Expoartesanias de Colombia is an international show of high quality with an excellent

reputation among design and handicraft circles, but is not widely known in the English-

speaking Caribbean. It takes place in December at Corferias in Bogota, and is the largest arts

and crafts fair in Latin America. It attracts around 800 exhibitors from 12 different countries

and 90,000 visitors. The fair presents the best of international arts and crafts that represents

each exhibitor's cultural heritage. Throughout the fair, special events including music and

dance performances are also organized.



CARIFESTA stands for the Caribbean Festival of Arts. It is the region's roving,

multidisciplinary, mega arts festival which attracts a wide range of creative artists from

various Caribbean and Latin American Countries. CARIFESTA was the culmination of the

idea that started in 1970 when participants at an Artists and Writers Convention in Guyana



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complained about the absence of an outlet to showcase the rich cultural heritage of the

Region and at the same time give recognition to its outstanding artists and art forms.



Caribbean Export is exploring the possibility of ‘tying’ the CGCS to Carifesta, so that the

two events will take place at the same time and in the same country / territory. This is an

interesting link as the two events are non-competing and Carifesta would provide the

entertainment forum that some of the buyers are seeking.



TIC is hosted by the Trinidad and Tobago Manufacturers’ Association, and is sponsored by

the Ministry of Trade and Industry of Trinidad & Tobago, TSTT, the main

telecommunications provider and RBTT Bank Ltd. In 2008, 260 exhibitors showcased

goods and services. Approximately 61% of TIC 2008 exhibitors were from T&T and 39%

were overseas exhibitors from 21 countries. It is described by the TTMA as an ‘inward trade

mission’.



There are several similar type small local craft exhibitions in Trinidad & Tobago, The

Bahamas, the Dominican Republic, Tortola, among other territories. In Trinidad & Tobago,

several of the competing events include extra-regional participants as part of the ‘drawing

card’ (Divali, Indian Expos and Emancipation Village). TIC in Trinidad & Tobago is an

International Trade and Industry Expo, which can also be considered a competitor though it

includes industrial products. In Barbados a similar type of expo is the BMEX Expo which is

a trade and industry show.




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Upon superficial analysis it would seem that there is little threat of new entrants to the

market. Few companies or individuals would have the interest, experience, or network of

contacts to successfully host the show. However, if TIC / TTMA had the interest in

producing this kind of event it would probably be able to do it successfully given its track

record and reputation. The Emancipation Support Committee has in the past been able to

successfully mobilize artisans from various parts of the Caribbean and the African Diaspora

to participate in its Emancipation Village. Using a Pan-African and Pan-Caribbean angle in

its marketing, but that thrust reached its peak several years ago (circa 2003). As the

organization has not been able to maintain the satisfaction of its stakeholders, it is unlikely

that it will be able to regain its former position in the market. Aragorn Dick-Read in Tortola

has developed a craft festival through contacts made at CGCS This has been able to market

ed as an alternative Caribbean Craft Festival. The event is now in its 3rd year.



CGCS / CEDA’s competitive advantage comes from its 15 year history in successfully

hosting the show, even outside of its Barbados home base. As an Export Development

Agency with European Union funding, Caribbean Export’s mandate is not to produce a

financially viable event but rather to generate exports for producers of the region, and the

show is one of these avenues. Caribbean Export therefore may be able to draw on resources

that may not be available to other event organizers, as well as use its existing infrastructure

(offices, web site, systems, etc) and human resources, and its existing network of clients and

partners. This advantage could quickly be eroded however due to the high dissatisfaction of

all the stakeholders particularly at the last two shows: artisans were unhappy because of

problems in Customs, high costs of the show, low buyer turn-out; and buyers and the

general product were unhappy with the limited range of new suppliers and products. Buyers


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also complained about the format of the show which seemed to have stagnated, and about

the lack of entertainment and parallel activities which they could do while at the show.


CGCS SWOT ANALYSIS




A SWOT Analysis of the CGCS among stakeholders (artisans, buyers, support staff and the

general public) revealed the following:



Strengths



    •    CGCS’ 15 year history and CEDA’s experience and understanding of the regional

         market.

    •    Caribbean Export has a well established database of all the stakeholders in this

         industry including buyer and exhibitor contacts in approx. 25 CARICOM and

         Cariforum territories., as well as in North America.

    •    CGCS is the largest show of the kind in the Caribbean

    •    CEDA / CGCS has a good reputation / good will and is recognised as the front

         player in the development of craft in the region.

    •    CEDA has human resources with experience in event coordination, operations and

         logistics

    •    CEDA can draw on Developmental funding / EU resources for the event

    •    CEDA is the appropriate organization to undertake this type of activity as trade is its

         mandate.


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Weaknesses

    •    Show has stagnated – has not modified the format dramatically for a long time. Has

         become predictable. Show format needs updating

    •    Buyers do not attend in significant numbers

    •    New exhibitors / with more exciting work needed

    •    Marketing & Sales CGCS not visible at international shows, not considered part of

         the buyers’ circuit

    •    Caribbean Export doesn’t have enough knowledge about the international craft

         market

    •    CEDA is not close enough to the clients to really understand problems,

         opportunities and challenges on each country in the region

    •    Only contact with national coordinators and not policy makers – so cannot influence

         policy

    •    Not admitting own limitations



Opportunities

    •    Regional and Diaspora Carnivals provide Marketing Opportunity for CGCS

    •    Design Training available provides opportunity to change focus of the show to a

         design forum

    •    Economic downturn will provide opportunities as more people may be looking for

         low-cost leisure activities locally and therefore may turn out in greater numbers;




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         producers will become more creative as they will try harder to attract buyer attention

         through more well designed products.

    •    High internet penetration in some territories allowing for more effective marketing

    •    Festival culture and Festival tourism in the Caribbean

    •    Caribbean Ambience – Sun Sand etc could be used to attract buyers on a ‘working

         holiday’

    •    Existent tourism infrastructure in some of the territories

    •    Well received CGCS Magazine (produced by 3rd party) can be used more effectively

         to market the show

    •    Finance – Sponsorship is available through the European Union and a higher profile

         would make it high profile enough to attract cooperate sponsorship.

    •    To assist regional development of craft on a policy level



Threats

    •    Stakeholder (exhibitor, buyers and general public) expectations and dissatisfaction

    •    Global recession

    •    Similar type activities may develop due to deficiencies at CGCS (could also be turned

         into marketing opportunity)

    •    Low production capacity of artisans

    •    High cost of goods sold at show

    •    Ideas & Innovation – low design quotient of many of the products is a threat

         because this turns off buyers

    •    Finance – Sponsorship may ‘dry-up’ due to economic downturn


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    •    Somebody else will take over the show with better funding, knowledge

    •    Wrong approach to attracting buyers – promotional campaign concentrated on last

         month before the show.

    •    The show is not known outside of the region.

    •    Lack of marketing and promotion to buyers outside the region.




Stakeholder Surv eys


The surveys targeted buyers and exhibitors as these are the largest and most significant

groups of stakeholders for this event – without either of these groups the CGCS cannot

exist. The exhibitors surveyed had participated in several editions of the Caribbean Gift and

Craft Show, in different locations and therefore were able to offer very insightful

recommendations and commentary. The exhibitors are from several countries including

Trinidad & Tobago, Grenada, and Antigua among others. Seven buyers for wholesale or

retail outlets were interviewed to give feedback on the CGCS and recommendations on

strategies for the show. They were from Trinidad, Tobago, Antigua and Bermuda. One of

the buyers had never attended the CGCS, though she knew of it. All but one of the buyers

who had attended the CGCS had been more than once. Three of the buyers had attended

more than five times. All the buyers had heard about the show from Caribbean Export, from

whom they received an invitation. One buyer had also received the information from a hotel

with which she conducted business.




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Buyers Feedback




Reasons for attending the CGCS

Buyers gave various reasons for attending the show including:

    •    To look for items for retail shop

    •    To make contacts and source products for online store.

    •    Was curious to know about show and products. This buyer felt that she was the

         authority on craft in her island and if this type of show was taking place she needed

         to be involved.

    •    To support the region and the craft sector.

    •    To source Caribbean flavored merchandise for wholesale and retail



Buyer expectations and satisfaction

The buyers anticipated meeting new suppliers and seeing new products and unique

merchandise. All of the buyers complained that their expectations of meeting new suppliers

and seeing new products were not met. They felt that many of the crafts had stagnated and

the artisans were not innovating enough. They also complained of the presentation of the

crafts at the show, saying that booths (display and décor) needed to be more elaborate. They

also complained about the ‘chaos’ that takes place on the first day, as exhibitors were never

ready.



Contacts and Purchases




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All the buyers had made long term contacts with suppliers at the show, and all continued to

buy from these suppliers. One buyer complained that the quantities available for purchase

were too small. Most buyers preferred to buy goods at the show and were ‘open – to – buy’

from $1,000 to $12,000 in a combination of purchases at the show, and orders to be filled

later.




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Experiences at the show

All the buyers had positive feedback to give. The overall ‘Caribbean ambiance’ contributes to

this positive experience as several buyers made reference to this, as well as to looking

forward to meeting Caribbean artists, and sampling Caribbean products esp. food, as

highlights. The buyers thought that despite some problems the show was generally well

organized. All but one of the buyers said they would return in the future. One other buyer

said she would not attend the show in the Dominican Republic, as she felt that forum would

not be advantageous for CARICOM products.



Product Innovations

Buyers indicated an interest in seeing the following at the show:

    •    Pottery at good prices.

    •    Specialty Foods

    •    Organic / Eco-friendly products such as soaps, cloth etc. as most international

         tourists are more eco-conscious

    •    Regional and Extra-regional Shipping services and freight forwarders



Other Suggestions

    •    Lower airfares and hotel rates need to be more available. More Package deals are

         needed

    •    Prices of items at the exhibition are too high. Artisans may need more information

         on pricing. Many items are too expensive to be re-sold.

    •    There is too much “lull” time on the buyer days. Recommendation to condense the

         time for buyers or have buyers view specific areas at specific times.

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    •    The host country should assist in the construction of booths.

    •    The cost of booth for artisans should be subsidised, greater link with tourism.

    •    Provide good basic design. Change paradigm from table top and carving

    •    More TV Marketing needed

    •    Need to appeal to high-end retailers more.

    •    Better transportation facilities to and from the show are necessary

    •    Better ATM facilities needed as the ATMs ran out of cash several times during the

         last few shows, negatively affecting the buying process.

    •    The show could be held at a facility with accommodation e.g. a large hotel, so that

         buyers would not have so much difficulty with transport and accommodation.

    •    Greater effort must be made to create an inviting and relaxing environment for

         buyers – during the show and also earlier and later during the day e.g. breakfast

         events, cocktail events, dinner activities etc. which would also provide networking

         opportunities for all the stakeholders.




Exhibitors Feedback


Fifteen exhibitors were interviewed. These exhibitors were from Antigua, Barbados,

Grenada, Jamaica, Trinidad & Tobago and St. Lucia



Show marketing

Most of the exhibitors heard about the show through a trade promotion office such as the

Business Development Company in Trinidad & Tobago or JTI – Jamaica Trade and Invest,


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or from other exhibitors and business associates. One had found the show online, and

another heard about it in the newspapers.



Expectations

The exhibitors anticipated meeting new customers, but many complained that these

expectations were not fully met. They highlighted that there were not enough buyers and

most of the buyers were not interested in their products. The exhibitors also complained

about the similarity of the products on display, noting that they thought that only the

jewellery stood out. Several complained that they only got retail sales when they wanted

more wholesale buyers.



Participation at parallel events

While some exhibitors thought the parallel events were very informative, most were unable

to attend as the seminars took place during the trade fair, and they were unable to leave their

booths unmanned. Some did not attend because they did not know enough about the

presenters and were not sure of their knowledge or experience in the field. Participants said

that they never had enough information about the fashion show before and during the

CGCS, which affected their participation and planning for the fashion segment. Some said

that the fashion show was always too long, and therefore they could never see the whole

thing.

    •    Have activities in exhibition hall so exhibitors don’t have to leave the hall to attend.

         They can announce the event over the PA system so people can turn their attention

         there without having to leave the exhibition hall.




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Suggestions for activities

Having much experience in shows around the world and their own expectations of the

CGCS, exhibitors had a considerable amount of suggestions for the CGCS:



Pre- CGCS

    •    More information about the economy of the host country is needed prior to the

         show.

    •    A forum where veterans could share their experiences for new exhibitors would be

         helpful. This forum could also be a virtual one, or business support agencies / trade

         promotion agencies could assist in setting up this forum in different territories.

At CGCS

    •    More relevant seminar topics such as:

              o Customer service, dealing with trade enquiries

              o wholesale vs. retail pricing

              o Merchandising & display at trade fairs or in-store

              o Online strategies for selling of Caribbean Art & Craft

    •    Business development workshops would be helpful prior to the show to help

         artisans analyze their businesses and to determine how viable they are and whether

         or not it would be feasible to attend the CGCS. This would also help exhibitors to

         have more realistic expectations of the CGCS.

    •    More suppliers of paper, packaging, raw materials and equipment etc should have

         booths at CGCS, and should conduct workshops in clusters based on exhibitor

         needs or specific craft areas of interest.



Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           27
UWI ACEM 2008/2009


    •    A new section of the show that deals only with organic and environmental products

         – crafts and supplies - could be developed.




CGCS Activities

Exhibitors had a wide range of suggestions on new activities that could enrich the CGCS

experience:

    •    Include sampling of Caribbean gourmet foods. Placement of Food and food service

         could be more integrated in the design of the layout of the show. Food and beverage

         points should be strategically placed so participants move around more, to stick

         around have a bite and then move around again.

    •    Ongoing mini-fashion shows, over the course of the CGCS instead of just one show

         on one evening would allow more artists to be showcased and not compete with the

         buying activity.



         Workshops

    •    Producer demonstrations where they could show how their craft is produced would

         add to the excitement of the show

    •    Seminars for Buyers on trends in tourism, tourist and consumer consumption,

         display and merchandising would enrich the buyers’ experience.



CGCS Organization

Most exhibitors agreed that the show was fairly well organized but there was room for

improvement, particularly in the areas of:

Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           28
UWI ACEM 2008/2009


Exhibition and Booth set-up as they often had trouble locating tables and chairs, electricity

etc.

Customs Department at the port of entry



Suggestions for improvements

Pre Show:

Marketing – Travel with exhibitors to stores in the host island to market the show

More advertising – general public should know that purchases are welcome / possible.

More regular communication with artisans and buyers throughout the year.



Buyers & Wholesale customers:

Provide transport / shuttle service for buyers

More intense marketing among stores throughout the region

No entrance fee for buyers



Show:

Fewer speeches and seminars during buying days

More attention to the schedule of international shows so that CGCS doesn’t compete



Venue:

Exhibitors had several suggestions on venues that CGCS could be held based on their past

experiences at the Show, as well as on other experiences. They recommend that the ve

Grenada was very popular among exhibitors and many expressed the hope that the show

could be hosted there once more. Trinidad was also suggested, as exhibitors felt that the


Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           29
UWI ACEM 2008/2009


population size and buoyant economy would make the show in that country a success.

Exhibitors also expressed concern about the handicraft industry and the cost of handicrafts

in the host country, and felt that the show should not be held in a market with very cheap

handicraft e.g. some of the Latin American territories.

Exhibitors and some buyers also felt that the CGCS should move outside the region e.g. to

Miami, Toronto or London. They also felt a greater collective presence was needed at other

shows e.g. Surf Show, Atlanta Gift, Frankfurt, NYIGF etc.




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           30
UWI ACEM 2008/2009



Marketing Strategies



The overall strategy being recommended in this plan would be to transform the Caribbean

Gift & Craft Show into Caribbean Gift and Craft Festival or even the Caribbean Gift

and Craft Design Festival. This change would address some of the concerns addressed by

the buyers and exhibitors, and breathe new life into the Show generating greater interest in

the event locally, regionally and internationally; which should result in more traffic and

ultimately greater trade.

The marketing strategies should be developed around the strategic statements listed below in

order to achieve optimum success.



    1. Re-develop show concept to “Caribbean Gift and Craft Festival” to capitalize

         on region’s tourism advantages.

    2. Develop stronger design focus for the show to improve the product offerings.

    3. Aggressively attract more wholesale and retail buyers to the CGCS

    4. Revitalize show by enhancing product and creating a more stakeholder-

         focussed product.

    5. Raise profile & Improve image of the show By Intensifying Local, Regional

         and International Marketing.

    6. Develop closer links with and provide more benefit to sponsors

    7. Choose host country and venue based on GDP, population size and available

         tourism and conference infrastructure



Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           31
UWI ACEM 2008/2009




Strategic Activ ities


Strategy 1:

Re-develop show concept to “Caribbean Gift and Craft Festival” to capitalize on

region’s tourism advantages.



    •    Invite different countries to host cultural activities during the festival – food & drink

         sampling, song, dance, craft production display etc. e.g. Barbados Day – sampling of

         bake and shark, rum, leatherwork production day etc.

    •    Invite local tour companies, restaurants etc. to develop special packages for CGCS

         and promote this activity alongside show.

    •    Develop “parallel” or “off-show activities such as Gallery showings, Museum

         exhibits etc.



Strategy 2:

Develop stronger design focus for the show to improve the product offerings

    •    Establish greater links with local, regional and international design community

    •    Invite main design institution(s) in host country to develop and curate a ‘Handmade

         in the Caribbean’ design exhibition for students, artisans and other professionals.




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           32
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    •    Work with local interior / retail designers to develop a ‘Best of Show’ Show Room

         which would feature products from the CGCS in an interior décor or retail ambient.

    •    Promote design, craft and innovation competitions as part of pre-show PR

    •    Invite UWI and institution in host country to develop a lectures on related themes as

         a parallel activity to enlarge the scope of the event.



Strategy 3:

Aggressively attract more wholesale and retail buyers to the CGCS



          •    Develop database of interested retailers in the region – especially in the host

               countries (building on existing databases). Send invitations to retailers to attend,

               Send CGCS magazines etc.                     Develop retail fora such as lectures on

               merchandising, pricing strategies for retailers, design trends for retailers etc.

          •    Direct mail packages to regional and Southern US buyers.

          •    Develop retail-oriented workshops e.g. merchandising, trends, pricing etc.

          •    Fit CGCS into the international trade fair calendar so that it doesn’t clash with

               international shows. Tag show to another international one so buyers get a ‘two

               for one’.



Strategy 4:

Revitalize show by enhancing product and creating a more stakeholder-focussed

product.




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           33
UWI ACEM 2008/2009


    •    Include booths with materials and machinery suppliers relevant to craft production

         or retail trade.

    •    Improve ATM & Banking facilities

    •    Provide shuttles to and from show

    •    Host show in a venue with or closer to accommodation

    •    Host networking activities and parallel events throughout the show



Strategy 5:

Raise profile & Improve image of the show By Intensifying Local, Regional and

International Marketing.



          •    Establish greater links with the local regional and international design

               community – by hosting high profile design events (such as exhibition opening)

          •    Increase public awareness of CGCS by marketing to General public at regional

               Carnivals and festivals.

          •    Develop closer links with Ministries of Tourism, in addition to the already

               established partnerships with the Ministries of Trade.

          •    Create international interest for the show by promoting through well-developed

               press kits mailed to international periodicals and regional publications.

          •    Send marketers to ‘walk’ regional and international events such as Peru and

               Colombia Gift Fairs, Miami Gift Fair, Orlando Gift Fair etc. to promote the

               CGCS. Offer support to Caribbean producers at these events to promote the




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           34
UWI ACEM 2008/2009


               shows – via marketing material, or support for including CGCS logo in their

               material.

          •    (Budget permitting) Take marketing Stand at various Florida Gift Fairs, Surf

               Show and Colombia Fair to promote the Show.

          •    Promote show through well-designed press kits to international media and

               publications



Strategy 6:

Develop closer links with and provide more benefit to sponsors.

    •    Encourage sponsors to host seminars on products that cater to CGCS stakeholders’

         needs and to market their other goods and services.

    •    Feature sponsors more prominently in CGCS marketing




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           35
UWI ACEM 2008/2009



Marketing Mix



Price


The CGCS should have no entry cost to pre-registered buyers, or buyers register at the event

by producing some form of business credentials. The entrance fee for the general public

should be nominal – between US$ 3 – 5, depending on the venue and economic conditions

in the host country.




Place


Several host countries have been suggested below. The venue within the host country should

be near to necessary amenities and services such as accommodation and transport.



The venue selection for the Caribbean Gift and Craft Festival should take into consideration

the population size and GDP / per capita income of the host country, as well as available

conference facilities and tourism infrastructure. The choice for venue also involves

negotiation with the host Government to allow a waiver of duty on the exhibitors’ goods.



There is also an ongoing debate on whether CGCS should have a fixed venue or whether the

show should move around the Caribbean. A fixed location, possibly in Barbados where

Caribbean Export’s Head Office is located, would greatly simplify the planning process for

all involved – exhibitors, buyers Caribbean Export etc. This would allow stakeholders to


Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           36
UWI ACEM 2008/2009


plan for the next one, as soon as one show is completed, and allow them to build on past

experiences. An itinerant CGCS, delivers a more ‘Pan-Caribbean’ experience, and allows

producers and buyers to visit territories that they have never been to before. This promotes

more regional trade, and provides more opportunities to a wider body of people.




Bahamas

The Bahamas was selected to host CGCS 2010. This choice would have satisfied exhibitors

as the Bahamas is perceived to be a ‘high-traffic’ tourism destination with a high per capita

income, and it already has the necessary infrastructure. The 2010 show was to coincide with

the staging of Carifesta, however the Bahamian government recently decided against hosting

Carifesta. It is unclear as to whether the CGCS 2010 would still be hosted there.


Trinidad & Tobago

Several organizations in Trinidad & Tobago have informally expressed an interest in hosting

CGCS including the Visual Arts Unit of the Department of Creative and Festival Arts at

UWI in St. Augustine, and the Export Centres Co. Ltd. Trinidad & Tobago has several

facilities that could host the CGCS including the several hotels such as the Trinidad Hilton,

Crowne Plaza and the Hyatt, as well as the Centre of Excellence which hosts the TIC and

several other trade fairs. Trinidad also has several open air venues such as the Queens Park

Savannah – which will once again host the Emancipation Village in 2009 after a 3 year

hiatus, and the Port of Spain waterfront which hosted a small crafts market for the Fifth

Summit of the Americas. The show could also be hosted in Tobago at the Dwight Yorke

Stadium. Though the per capita income in Trinidad is higher than several other countries in

the region, Trinidad is considered a ‘price-conscious’ market by retailers, which would


Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           37
UWI ACEM 2008/2009


impact on the artisans’ trade. However the large population (when compared to other

islands) might offset this factor. Pop 1,056,608 GDP 19,700


Bermuda

Pop. 66,163; GDP Per Capita USD 76,403. Bermuda was selected as a possible venue due to

its very high per capita income, and because of its similarities and differences to the

Caribbean. Presently some buyers come from Bermuda to the CGCS.




United States of America

The United States of America has been suggested as a venue because of its proximity to the

Caribbean. The large Caribbean diaspora, the high per capita income and the population

size, make it a desirable venue for the Caribbean Gift and Craft Show. Miami and New York

would be the best venues for this show in North America, because of the large Caribbean

and Latin American populations in these towns. These two cities are also transportation

hubs to and from the Caribbean. Many exhibitors from the Northern Caribbean (e.g. Haiti,

The Bahamas), would normally have to transit through Miami to get to the Southern

Caribbean.




Canada

Though smaller than New York and Miami, Toronto would also be an exciting extra-

regional venue for the Caribbean Gift & Craft Show. Toronto also has a large Caribbean

diaspora, and a multi-cultural population.




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           38
UWI ACEM 2008/2009


Product


The strategy being proposed is to develop the product into a Craft Festival or Craft and

Design Festival. This gives the CGCS an advantage over similar types of activities regionally

and extra-regionally. The CGCS can also be marketed as a ‘working holiday’ or ‘Caribbean

Getaway Shopping Spree’ to buyers. The Festival should become a ‘must-do’ event for

buyers. The event will become a ‘must-do’ if it seeks to cater more to the ‘experience’ of the

buyer, e.g. Americas Mart in Atlanta provides discounted and often free accommodation for

buyers / first-time buyers. If the CGCS is more ‘buyer-friendly’, or has a richer ‘buyer

experience’, by being hassle free, relaxing and even entertaining, it minimizes the buyer’s

perceived risk of attending a show that they have never been to before. Buyers will also

spread the word to other industry colleagues.



Recommendations for product development are as follows:

    •    Host design exhibition
    •    Attract more exhibitors with better quality and more design infused crafts
    •    Develop festival atmosphere of the Show – Caribbean Gift and Craft Festival
             o Food sampling and food booths / food courts strategically placed around the
                 venue to encouragae the buyers to stay.
             o After-show / evening – Host parallel networking events – dinner, party,
                 cultural shows
             o Fashion shows – Have shorter segments throughout the show instead of one
                 large fashion show.
    •    For Wholesale Buyers:
             o provide transport to and from show for buyers and exhibitors (shuttles),
             o host show in a venue with accommodation,
             o create a more festival atmosphere with music, food sampling, dance displays,
                 craft production displays etc. exploit the ‘Caribbean’ theme more effectively.
             o Provide more buyer-oriented seminars – e.g. retail merchandising etc, on
                 trends in tourism, tourist consumption, display
    •    For Exhibitors
             o Improve booth design and layout of Festival to develop ‘Festival’ theme.



Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           39
UWI ACEM 2008/2009


            o Include exhibitors/booths with materials and machinery suppliers relevant to
                craft production or retail trade e.g. packaging suppliers, craft suppliers, art
                supplies stores etc.
            o Host Cluster-specific Production and technology workshops e.g. trends and
                technology for clay and ceramic producers, leather cluster, jewelry, soap and
                oils etc.
    •    Improve ATM & banking facilities for buyers and exhibitors
    •    Tag Show to another international show, so buyers can get a ‘two for one’.

Promotion


The CGCS marketing campaign should make use of a variety of communication channels

including mass media, direct mail and promotion via advertising and promotion at various

regional events.




Direct Mail

Most buyers indicated that they attended the CGCS as a result of a direct mail invitation.

Those who had attended in the past and had now stopped, had stopped because they

stopped receiving the invitations. Direct mail must therefore form an integral part of the

contact with buyers. CEDA will need to develop and expand its existing database of buyers

and develop a package suited to buyers’ needs. Past copies of the CGCS magazine would be

included in the direct mail package.



Direct mail would also be used to target past exhibitors.


Press

The ideal CGCS press marketing campaign in the host country would include:




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           40
UWI ACEM 2008/2009


Horizontal Strip ads to raise awareness of the show Press Ads up to seven days before the

event




In Flight Advertising

A 3-minute documentary advertorial would air for 3 months as part of Caribbean Airlines in-

flight programme on all of the airline routes. This should be supported with a feature in the

In-flight magazines of Caribbean Airlines and LIAT, and if possible American Airlines and

COPA.


Public Relations

Press Releases and Feature articles should be developed to generate media interest in the

various territories.


Trade Fair & Event Marketing

A reciprocal partnership should be sought with the organizers of various regional and extra-

regional trade fairs for CGCS material to be distributed at these events at little or no cost,

and in return these events could be marketed at the CGCS.


Festival Marketing

A multi-tiered marketing campaign should also be used to market the CGCS during regional

festivals


New Online Media

Online media resources should be employed such as Facebook (Group, Page and

Advertising), Blogs and Twitter.


Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           41
UWI ACEM 2008/2009


CGCS Publication

The CGCS Publication has been well received, and has demonstrated that enough

advertising can be generated to support itself. The magazine should be produced by an

independent company, but should form part of the marketing strategy from year to year.




People


The CGCS would benefit from a dedicated staff member to work in conjunction with

Caribbean Export in the areas of marketing & sponsorship, and logistics throughout the

year. In the 3 – 4 months prior to the CGCS, this team could expand to 2 -3 people.

The duties of this individual / team would include:

    •    Implement CGCS Marketing campaign.

    •    Liaise with CGCS service providers throughout the year

    •    Develop buyer network and contacts



Caribbean Export should develop a network of dedicated partners to outsource specific

aspects of the production of CGCS including:

    •    The CGCS publication,

    •    In-flight/ TV ads

    •    Event logistics – set-up, breakdown, transport etc.

    •    Tourism logistics – accommodation, tour packages etc.




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.           42
UWI ACEM 2008/2009




Year to Year Marketing Action Plan


                          Year 1 - 2010                                Year 2- 2011                                        Year 3 - 2012
Direct Mail               Contact TPO and BSO partners to expand       Utilise CARIFORM Buyer database, and expand
                          existing buyer database in CARIFORUM         to include Southern US, coastal buyers.
                          territories
                                                                       Focus on developing a database of buyers in host
                                                                       countries and high tourism destinations and
                                                                       territories with high purchasing power.

Press                     Full page and strip ads in host territory    Full page and strip ads in host territory during    Full page and strip ads in host territory during show
                          during show                                  show
In Flight Programming                                                  Develop 3 minute advertorial and show on            Show advertorial on Caribbean Airlines and LIAT
                                                                       Caribbean Airlines for 2 cycles (6 months) prior
                                                                       to CGCS
In-flight Magazine        Develop feature story & paid advertising
Feature & Magazine        for in-flight magazines – Caribbean
Ad                        Airlines, LIAT, American Eagle
Public Relations          Launch design competitions, juried           Promote results of design competition and host      Host design exhibition as part of CGCS
                          exhibitions in partnership with              exhibition as part of marketing
                          educational institutions.                                                                        Send design stories and PR about CGCS to
                                                                       Send design stories and PR about CGCS to            International design publications
                          Use feature stories on artisans as part of   International design publications
                          regional marketing campaign through                                                              Invite international designers to attend event as jury
                          press releases and paid adveritising                                                             and to show work, give workshops etc.
Trade Fair and Event      Attend TIC and other regional trade fairs    Attend international Trade Fairs to market CGCS     Create / support ‘mini’ CGCSs at Carnivals and
Marketing                 to market CGCS.                              either as exhibitor or by ‘walking’ the fair to     Jazz Festivals and promote CGCS at these events
                                                                       distribute information, or by sending artisans as   by distributing flyers, giving away tour packages
                                                                       exhibitors with CGCS marketing information as       etc.
                                                                       well.
                                                                                                                           Get CGCS listed on International calendars /
                                                                                                                           directories for trade fairs
Advertising – Banners,    Put up CGCS banners in public venues
Flyers                    during regional Carnivals, esp. in host
                          country.
Festival Marketing                                                     Promote Show at regional events – Carnivals,        Promote Show at regional events – Carnivals, US




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.                                                                                        43
UWI ACEM 2008/2009



                                                                      US Gift Fairs in the Southern and Eastern States   Gift Fairs in the Southern and Eastern States e.g.
                                                                      e.g. Florida, Georgia, New York                    Florida, Georgia, New York

New Online Media
Facebook Ads, Page,       Create Facebook Page, Group and Ads.        Repeat 2010 activity                               Repeat 2010 activity
Group                     Promote the Ads to Caribbean, North and
                          Central American FB users.
Twitter                   Develop Twitter account and post daily      Repeat 2010 activity                               Repeat 2010 activity
                          updates on CGCS
Blog                      Create CGCS blog and update daily with      Repeat 2010 activity                               Repeat 2010 activity
                          content supplied by artisans, retailers,
                          design institutions etc. Promote blog via
                          Twitter and Facebook
CGCS Publication          Develop theme for CGCS publication for      Repeat 2010 activity                               Repeat 2010 activity
                          next 3 years. Hire team to produce and
                          sell advertising for the magazine




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.                                                                                  44
UWI ACEM 2008/2009



Appendices




Table 1 A Calendar of Events in the Caribbean



Month                 Activity                                   Country
January               Junkanoo                                   Bahamas, Turks & Caicos
                      Carnival                                   St. Kitts & Nevis, US Virgin Islands
                      Barbados Jazz Festival                     Barbados
February              Pre-Lenten Carnival                        Trinidad, Curacao, Dominica, Cuba, Martinique, Dom Rep,
                                                                 Haiti, Guadeloupe, Puerto Rico, St. Barts, St. Martin, Aruba,
                                                                 Bonaire, Cayman Islands (after Ash Wednesday)
                                                                 Guyana – February 23rd
March                 Bermuda Internatonal Film Festival         Bermuda
                      St. Maarten Heineken Regatta               St. Maarten
                      BVI Spring Regatta and Sailing Festival    British Virgin Islands
April                 Batabano                                   Cayman Islands
                      Carnival                                   Jamaica, St. Eustatius, St. Maarten, St. Thomas
                      Tobago Jazz                                Tobago
                      Virgin Gorda Easter Festival               Virgin Gorda
May                   Bermuday Day / Junkanoo                    Bermuda
                      St. Lucia Jazz fest                        St. Lucia
                      BVI Music Festival                         British Virgin Islands
                      Batabano                                   Cuba
June                  Vincy Mas                                  St. Vincent & The Grenadines
July                  Carnival                                   Saba, St. Lucia, Cuba – Varadero, Havana, Santiago, Nevis
                      Vincy Mas                                  St. Vincent
                      Tobago Heritage Festival                   Tobago
August                Emancipation                               Trinidad, British Virgin Is
                      Cropover                                   Barbados
                      Carnival                                   Grenada, Anguilla, Antigua and Barbuda, Sint. Eustatius,
                                                                 Saba
September             Caribbean Sea Jazz festival                Aruba
                      Carnival                                   Belize
October               Carnival                                   Bonaire
                      Dominica World Creole Music Festival       Dominica
November              Puerto Rcan Music Fest
December              Carnival                                   Montserrat, Saint Kitts
                      Colombia Corferias                         Colombia
                      Havana International Jazz Festival         Cuba
                      New Years Eve celebrations                 Jost Van Dyke, British Virgin Islandss
                      Crucian Festival                           St. Croix


Source: http://www.travel2thecaribbean.com/Caribbean_Festivals.html

http://en.wikipedia.org/wiki/Caribbean_Carnival




Table 2: International Gift Shows 2009

Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.                       45
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2009 SHOWS
Show Name                                       Location                                   Start/End Date          Year
Boston Gift Show                                Boston, MA                                 Mar 28 Mar 31           2009
Chicago Market: Living and Giving               Chicago, IL                                Mar 29 Mar 31           2009
Indian Arts & Crafts Spring Market              Mesa, AZ                                   Apr 2     Apr 3         2009
International Home Furnishings Market           High Point, NC                             Apr 25 Apr 30           2009
New York Stationery Show                        New York, NY                               May 17 May 20           2009
Kansas City Gift Show                           Overland Park, KS                          Jun 5     Jun 9         2009
Showtime                                        High Point, NC                             Jun 7     Jun 10        2009
Dallas Total Home & Gift Market                 Dallas, TX                                 Jun 24    Jun 30        2009
Columbus MarketPlace Show                       Columbus, OH                               Jun 27    Jun 30        2009
Charlotte Gift & Jewelry Show                   Charlotte, NC                              Jun 27    Jun 29        2009
Summer Holiday Show - Northeast Market Center Billerica, MA                                Jun 27    Jul 1         2009
NASFT Summer Fancy Food Show                    New York, NY                               Jun 28    Jun 30        2009
Messe Frankfurt Tendence                        Frankfurt, Germany                         Jul 3     Jul 7         2009
Atlanta International Gift and Home Furnishings
                                                Atlanta, GA                                Jul 8    Jul 15         2009
Market
GIFTEX                                          Tokyo, Japan                               Jul 8    Jul 10         2009
L.A. Mart Gift Show                             Los Angeles, CA                            Jul 14   Jul 20         2009
Chicago Market: Living and Giving               Chicago, IL                                Jul 16   Jul 22         2009
California Gift Show                            Los Angeles, CA                            Jul 17   Jul 20         2009
Philadelphia Gift Show                          King of Prussia, PA                        Jul 19   Jul 22         2009
Oasis Gift Show                                 Glendale, AZ                               Jul 23   Jul 25         2009
Oklahoma City Gift Show                         Oklahoma City, OK                          Jul 25   Jul 27         2009
Western New York Gift Show                      Henrietta, NY                              Jul 26   Jul 28         2009
Kansas City Gift Show                           Overland Park, KS                          Jul 31   Aug 4          2009
Orlando Gift Show                               Orlando, FL                                Aug 1    Aug 4          2009
GTS Greensboro Show                             Greensboro, NC                             Aug 1    Aug 3          2009
Salt Lake Gift Show                             Salt Lake City, UT                         Aug 6    Aug 8          2009
Minneapolis Gift Show                           Minnetonka, MN                             Aug 7    Aug 11         2009
San Francisco International Gift Fair           San Francisco, CA                          Aug 8    Aug 11         2009
The Gourmet Housewares Show                     San Francisco, CA                          Aug 8    Aug 10         2009
CGTA Gift Show                                  Toronto, Canada                            Aug 9    Aug 12         2009
Pittsburgh Gift Show                            Pittsburgh, PA                             Aug 9    Aug 11         2009
Las Vegas Gift Show                             Las Vegas, NV                              Aug 9    Aug 12         2009
Denver Gift, Jewelry & Resort Show              Denver, CO                                 Aug 13   Aug 18         2009
New York HomeTextiles Show                      New York, NY                               Aug 14   Aug 21         2009
Biloxi Gift Show                                Biloxi, MS                                 Aug 15   Aug 17         2009
New York International Gift Fair                New York, NY                               Aug 15   Aug 20         2009
Summer Gift & Home Accessories Show             Seattle, WA                                Aug 19   Aug 25         2009
Columbus MarketPlace Show                       Columbus, OH                               Aug 21   Aug 25         2009
Seattle Gift Show                               Seattle, WA                                Aug 22   Aug 25         2009
Maison & Objet                                  Paris, France                              Sep 4    Sep 8          2009
International Autumn Fair                       Birmingham, UK                             Sep 6    Sep 9          2009
Atlanta Fall Gift and Home Furnishings Market   Atlanta, GA                                Sep 12   Sep 14         2009
Dallas Total Home & Gift Market                 Dallas, TX                                 Sep 12   Sep 14         2009
ABC Kids Expo                                   Las Vegas, NV                              Sep 13   Sep 16         2009
Las Vegas Market                                Las Vegas, NV                              Sep 14   Sep 17         2009


 Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.                 46
UWI ACEM 2008/2009


Chicago Market: Living and Giving               Chicago, IL                                Sep 21       Sep 23         2009
Las Vegas Gift & Resort Merchandise Show        Las Vegas, NV                              Sep 23       Sep 25         2009
Charlotte Gift & Jewelry Show                   Charlotte, NC                              Sep 26       Sep 28         2009
Kansas City Gift Show                           Overland Park, KS                          Oct 2        Oct 5          2009
GTS Greensboro Show                             Greensboro, NC                             Oct 10       Oct 12         2009
Indian Handicrafts & Gift Fair                  New Delhi, India                           Oct 10       Oct 13         2009
International Home Furnishings Market           High Point, NC                             Oct 17       Oct 22         2009
IGES                                            Sevierville, TN                            Nov 6        Nov 10         2009
Smoky Mountain Gift Show                        Gatlinburg, TN                             Nov 14       Nov 18         2009
Grand Strand Gift & Resort Merchandise Show     Myrtle Beach, SC                           Dec 6        Dec 9          2009
Showtime                                        Hight Point, NC                            Dec 6        Dec 9          2009
Atlanta International Gift and Home Furnishings
                                                Atlanta, GA                                Jan 5        Jan 13         2010
Market
Dallas Total Home & Gift Market                 Dallas, TX                                 Jan 13       Jan 19         2010
Heimtextil Frankfurt                            Frankfurt, Germany                         Jan 13       Jan 16         2010
NASFT Winter Fancy Food Show                    San Francisco, CA                          Jan 17       Jan 19         2010
Minneapolis Gift Show                           Minnetonka, MN                             Jan 25       Jan 29         2010
Oasis Gift Show                                 Glendale, AZ                               Jan 28       Jan 30         2010
IDEX Premiere                                   Orlando, FL                                Jan 28       Jan 31         2010
New York International Gift Fair                New York, NY                               Jan 30       Feb 4          2010
Las Vegas Market                                Las Vegas, NV                              Feb 1        Feb 5          2010
Salt Lake Gift Show                             Salt Lake City, UT                         Feb 4        Feb 6          2010
International Spring Fair                       Birmingham, UK                             Feb 7        Feb 11         2010
Messe Frankfurt Ambiente                        Frankfurt, Germany                         Feb 12       Feb 16         2010
American International Toy Fair                 New York, NY                               Feb 14       Feb 17         2010
Minneapolis Gift Show                           Minnetonka, MN                             Mar 5        Mar 9          2010
Atlanta Spring Gift and Home Furnishings Market Atlanta, GA                                Mar 13       Mar 15         2010
International Home & Houseware Show             Chicago, IL                                Mar 14       Mar 16         2010
Dallas Total Home & Gift Market                 Dallas, TX                                 Mar 18       Mar 21         2010
 http://www.greatrep.com/trade_shows.asp



 Table 3 GDP of North America and the Caribbean

                                                                             GDP - per
 Rank           Country                                                                            Date of Information
                                                                             capita (PPP)
 4              Bermuda                                                      $ 69,900              2004 est.
 10             United States                                                $ 48,000              2008 est.
 15             Cayman Islands                                               $ 43,800              2004 est.
 20             Canada                                                       $ 40,200              2008 est.
 26             British Virgin Islands                                       $ 38,500              2004 est.
 46             Bahamas, The                                                 $ 29,900              2008 est.
 51             Trinidad and Tobago                                          $ 28,400              2008 est.
 58             Aruba                                                        $ 21,800              2004 est.
 62             Barbados                                                     $ 20,200              2008 est.
 64             Saint Kitts and Nevis                                        $ 20,000              2008 est.
 65             Antigua and Barbuda                                          $ 19,100              2008 est.
 66             Puerto Rico                                                  $ 18,700              2008 est.

 Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.                     47
UWI ACEM 2008/2009

73             Netherlands Antilles                                         $ 16,000           2004 est.
83             Virgin Islands                                               $ 14,500           2004 est.
84             Mexico                                                       $ 14,400           2008 est.
85             Venezuela                                                    $ 14,000           2008 est.
86             Grenada                                                      $ 13,600           2008 est.
90             Cuba                                                         $ 12,700           2008 est.
97             Costa Rica                                                   $ 11,900           2008 est.
98             Panama                                                       $ 11,900           2008 est.
99             Turks and Caicos Islands                                     $ 11,500           2002 est.
100            Saint Lucia                                                  $ 11,300           2008 est.
105            Brazil                                                       $ 10,300           2008 est.
107            Dominica                                                     $ 9,500            2008 est.
109            Saint Vincent and the Grenadines                             $ 9,200            2008 est.
112            Colombia                                                     $ 9,000            2008 est.
113            Suriname                                                     $ 8,900            2008 est.
114            Anguilla                                                     $ 8,800            2004 est.
115            Dominican Republic                                           $ 8,800            2008 est.
124            Jamaica                                                      $ 7,700            2008 est.
153            Guyana                                                       $ 4,000            2008 est.
201            Haiti                                                        $ 1,400            2008 est.




Source: https://www.cia.gov/library/publications/the-world-factbook/rankorder/2004rank.html



      Population and Economic Statistics of CARICOM Members and
                               observers
                                          GDP      (PPP)
                                          Millions             GDP Per Capita
 Member              Population[10]       USD[11]              USD[12]
 Bermuda             66,163               4,857                76,403
 Cayman Islands      72,000               1,939                43,800
 British Virgin
 Islands             23,552               853                  38,500
 Aruba               100,018              2,258                21,800
 Bahamas             325,655              6,476                21,300
 Trinidad    and
 Tobago              1,056,608            20,990               19,700
 Puerto Rico         3,944,259            74,890               19,100
 Barbados            280,946              5,108                18,200
 Netherlands
 Antilles            223,652              2,800                16,000
 Turks        and
 Caicos Islands      32,000               400                  12,500
 Antigua       and
 Barbuda             69,481               750                  10,900
 Mexico              108,700,891          1,134,000            10,600
 Anguilla            13,677               109                  8,800

Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.               48
UWI ACEM 2008/2009


 Belize              311,500              2,307                8,400
 Colombia            44,379,598           366,700              8,400
 Saint Kitts and
 Nevis               39,349               339                  8,200
 Dominican
 Republic            9,365,818            73,740               8,000
 Jamaica             2,780,132            12,710               7,400
 Suriname            470,784              3,098                7,100
 Venezuela           26,023,528           176,400              6,900
 Saint Lucia         170,649              886                  4,800
 Guyana              769,095              3,620                4,700
 Grenada             89,971               440                  3,900
 Dominica            72,386               384                  3,800
 Saint Vincent
 and        the
 Grenadines          118,149              342                  3,600
 Montserrat          9,538                29                   3,400
 Haiti               8,706,497            14,560               1,800




Source: http://en.wikipedia.org/wiki/Caribbean_Community

Internet Usage and Population Statistics for the Caribbean
                                                                                         %
                                                         %             Internet                        %                Use
                                        Population
                                      Population
CARIBBEAN                                                Pop.
Cari     Usage,
 Late                    Users
Car        Growth
(
                                        ( 2008 Est. )                                    
(Penetrati
                                                         b.            st Data                         ib.              2000-2008 )
                                                                                          on)
Anguilla                                14,108           0.0 %         3,000              21.3 %       0.0 %            226.4 %
Antigua & Barbuda                       69,842           0.2 %         60,000             85.9 %       0.9 %            1,100.0 %
Aruba                                   101,541          0.3 %         24,000             23.6 %       0.3 %            500.0 %
Bahamas                                 307,451          0.8 %         120,000            39.0 %       1.7 %            816.0 %
Barbados                                281,968          0.7 %         180,000            63.8 %       2.6 %            2,900.0 %
British Virgin Islands                  24,004           0.1 %         4,000              16.7 %       0.1 %            n/a %
Cayman Islands                          47,862           0.1 %         22,000             46.0 %       0.3 %            182.1 %
Cuba                                    11,423,952       28.4 %        240,000            2.1 %        3.5 %            300.0 %
Dominica                                72,514           0.2 %         26,500             36.5 %       0.4 %            1,225.0 %
Dominican Republic                      9,507,133        23.6 %        2,100,000          22.1 %       30.2 %           3,718.2 %
Grenada                                 90,343           0.2 %         23,000             25.5 %       0.3 %            461.0 %
Guadeloupe                              441,124          1.1 %         85,000             19.3 %       1.4 %            962.5 %
Haiti                                   8,924,941        22.2 %        1,000,000          11.2 %       14.4 %           16,566.7 %
Jamaica                                 2,804,332        7.0 %         1,500,000          53.5 %       21.6 %           2,400.0 %
Martenique                              401,885          1.0 %         130,000            32.3 %       1.9 %            2,500.0 %
Monserrat                               6,188            0.0 %         n/a                0.0 %        0.0 %            n/a %
Netherlands Antilles                    225,369          0.6 %         2,000              0.9 %        0.0 %            n/a %
Puerto Rico                             3,958,128        9.8 %         1,000,000          25.3 %       14.4 %           400.0 %
St. Barthélemy (FR)                     7,492            0.0 %         --                 n/a          0.0 %            n/a
St. Kitts & Nevis                       39,619           0.1 %         15,000             37.9 %       0.2 %            650.0 %
Saint Lucia                             172,884          0.4 %         110,000            63.6 %       1.6 %            3,566.7 %


Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.                       49
UWI ACEM 2008/2009

St. Martin (FR)                          29,376         0.0 %        --             n/a           0.0 %          n/a
St. Vincent & Grenadines                 118,432        0.3 %        57,000         48.1 %        0.8 %          1,528.6 %
Trinidad & Tobago                        1,047,366      2.6 %        225,000        21.5 %        3.2 %          125.0 %
Turks & Caicos                           22,352         0.1 %        n/a            0.0 %         0.0 %          n/a %
US Virgin Islands                        108,210        0.3 %        30,000         27.7 %        0.4 %          150.0 %
TOTAL CARIBBEAN                          40,248,416     100.0 %      6,956,500      17.3 %        100.0 %        1,143.5 %
NOTES: (1) The Caribbean Statistics were updated for June 30, 2008. (2) CLICK on each country name for detailed individual
country and regional statistics. (3) The demographic (population) numbers are based on data contained in Census Bureau. (4)
Bermuda is included together with the North American countries according to the United Nations Statistical Division listings.
(5) The most recent usage information comes mainly from the data published by Nielsen//NetRatings, ITU, and other reliable
sources. (6) Data may be cited, giving due credit and establishing an active link back back to Internetworldstats.com. (7) For
definitions and help, see the site surfing guide. Copyright © 2008, Miniwatts Marketing Group. All rights reserved.
http://www.internetworldstats.com/stats11.htm



Caribbean Islands
English                             19.0                         16.4                      16.2             15.9
French                              20.9                         22.0                      22.4             23.0
Spanish                             59.1                         60.9                      60.6             60.3
Dutch                               1.0                          0.7                       0.8              0.8
Source: United Nations Population Division - INSEE




Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel.               50

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Lesley Ann Noel CGCS Strategic Marketing Plan UWI ACEM submission 2009

  • 1. UWI ACEM 2008/2009 Lesley-Ann Noel CGCS Strategic Marketing Plan Submission for UWI post-graduate diploma in Arts and Cultural Enterprise Management lesleyannnoel@gmail.com Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 1
  • 2. UWI ACEM 2008/2009 CGCS Strategic Marketing Plan Table of Contents CGCS STRATEGIC MARKETING PLAN .............................................................................................. 1 EXECUTIVE SUMMARY......................................................................................................................... 4 BACKGROUND ........................................................................................................................................ 5 MARKETING PLAN OBJECTIVES........................................................................................................ 8 STAKEHOLDERS ..................................................................................................................................... 9 MARKET RESEARCH & ANALYSIS..................................................................................................... 11 PESTLE ANALYSIS .................................................................................................................................................. 11 CURRENT COMPETITOR ANALYSIS ........................................................................................................................... 15 CGCS SWOT ANALYSIS ......................................................................................................................................... 18 STAKEHOLDER SURVEYS ............................................................................................................................................ 21 BUYERS FEEDBACK ..................................................................................................................................................... 22 EXHIBITORS FEEDBACK ............................................................................................................................................. 25 MARKETING STRATEGIES ................................................................................................................. 31 STRATEGIC ACTIVITIES............................................................................................................................................... 32 MARKETING MIX ................................................................................................................................. 36 PRICE ............................................................................................................................................................................. 36 PLACE ............................................................................................................................................................................ 36 PRODUCT ...................................................................................................................................................................... 39 PROMOTION ................................................................................................................................................................. 40 PEOPLE ......................................................................................................................................................................... 42 YEAR TO YEAR MARKETING ACTION PLAN ................................................................................ 43 APPENDICES ......................................................................................................................................... 45 Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 2
  • 3. UWI ACEM 2008/2009 Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 3
  • 4. UWI ACEM 2008/2009 Executive Summary The Caribbean Gift and Craft Show (CGCS) is an annual trade fair for handicrafts, gifts and souvenirs made in the Caribbean and it is hosted by the Caribbean Export Development Agency (Caribbean Export or CEDA). 2008 marked the fifteenth anniversary of the show. The show has reached ‘maturity’ stage and is at a point where it must be developed to ensure growth and avoid stagnation or decline. This strategic marketing plan outlines several strategies to be used in re-designing the event. These strategies were developed based on SWOT, PESTLE and Competitor analyses, as well as feedback from research with stakeholders. The main focus of the strategies is to generate interest from the buyers, the media and the general public by transforming the current Caribbean Gift and Craft Show into a more ‘stakeholder-focussed’ Caribbean Gift and Craft Festival. The report outlines the details of each of seven strategies, the marketing mix necessary to generate this interest locally and regionally, as well as the action and implementation plan for the years 2010 - 2012. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 4
  • 5. UWI ACEM 2008/2009 Background The Caribbean Gift and Craft Show (CGCS) is hosted by the Caribbean Export Development Agency (Caribbean Export) annually, and promotes Caribbean products especially in the handicraft, gift and fashion sectors. It is the main tradeshow of this kind in the region. The show’s exhibitors come from the English, French, Dutch and Spanish speaking Caribbean and buyers come from the Caribbean and international markets Caribbean Gift and Craft Show began in 1993 as the Caribbean Craft Market Place, and recently celebrated its 15th anniversary in 2008. CGCS is divided into the following sub- divisions: Just Gifts At Home Fashion Housewares Table Tops Embracing Design Beauty and Wellness Personal Accessories The following countries have been hosts of the show: Antigua and Barbuda St. Maarten Saint Lucia Grenada Barbados Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 5
  • 6. UWI ACEM 2008/2009 Curacao The goals of the CGCS are: • To increase the level of exports of the handicraft, gift and fashion sector • To facilitate the development of new export markets for the sector • To assist in the sustainability of new craft businesses and in the preservation of those cultural traditions that contribute to the region’s uniqueness and diversity • To enhance the profile of the Caribbean as a world class producer of unique designs and high quality products • To enhance the profile of Caribbean Export as the premier regional organization for trade and investment development and promotion in the Caribbean Past themes have included: 2005 - "CARICOM Single Market and Economy" and "World Cup Cricket 2007 - A Stage for Creativity and Innovation in the Region." 2006 - "Excellence through innovation, creativity and strategic linkages." 2007 - "Celebrating Caribbean Creativity and Cultural Diversity" Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 6
  • 7. UWI ACEM 2008/2009 2008 - "Celebrating Handmade Designs and Caribbean Traditions." The 2009 show has been cancelled. The CGCS has been able to successfully attract local buyers to the event, but has had some difficulty in attracting international and regional buyers to the event, and in positioning the event firmly into the buyers’ calendars. Caribbean Export is a regional trade and investment development and promotion organisation of the fifteen (15) CARIFORUM Member States namely: Antigua and Barbuda, Bahamas, Barbados, Belize, Dominica, Dominican Republic, Haiti, Grenada, Guyana, Jamaica, Saint Lucia, St. Kitts & Nevis, St. Vincent & the Grenadines, Suriname and Trinidad and Tobago. As a product the show could be considered at ‘maturity’ stage, as growth has peaked. The strategies need to therefore be developed to ensure rejuvenation and avoid decline and stagnation. This kind of event is not unique to the region, and other Gift and Craft Shows exist internationally and could be used as a benchmark for best practices such as: Ambiente Tendence Fair in Frankfurt Germany New York International Gift Fair Atlanta Gift Fair Berlin Import Shop Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 7
  • 8. UWI ACEM 2008/2009 California Gift Fair Marketing Plan Objectives The general aim of the marketing plan is to develop a campaign or strategy to raise the profile of the CGCS regionally and internationally. This will in turn attract interest from regional and international buyers, exhibitors and corporate sponsors. The specific aims of the plan would be to: 2008 2010 2011 2012 12% 12% 12% • Increase artisan registration by 40% 268 300 336 376 14.5% 14.5% 14.5% • Increase local visitor attendance by 50% 2000 2290 2622 3000 14.5% 14.5% 14.5% • Increase foreign buyer attendance by 50% 195 223 255 293 A meeting held with Caribbean Export, in which it was revealed that the target number of exhibitors is 250 exhibitors. However the actual number that can be accommodated varies with each venue. CEDA has redefined its strategy and plans to change the format of the show as follows: • The new show will not include fashion exhibitors nor fashion shows. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 8
  • 9. UWI ACEM 2008/2009 • The new show will not take place in September. Either it will be earlier e.g. August or later – November. • The new show is anticipated to be smaller in 2010, as CEDA ‘weeds out’ exhibitors that do not have well-designed products. It is expected to grow after the initial shrinkage (in 2010) from 2011. Stakeholders The stakeholders of this project are: 1. Craft Producers & Designers – producers of hand-made and industrialized goods from the CARIFORUM region, primarily in the areas of: jewelry, gifts and souvenirs made of clay, ceramic, wood, metal, straw among other materials; clothing and accessories such as hats, handbags, footwear; specialty foods such as pepper sauces, jams, coffee, chocolate etc.; producers of bath and body products such as handmade soaps, massage oils, candles etc. 2. Wholesale Buyers –Retail store owners – Souvenirs, gifts, clothing, hoteliers, restaurant owners, distributors 3. General Public – Members of the public, especially from the host country who visit the CGCS for leisure. 4. Sponsors – Sponsors and advertisers benefit from the association with a successful Show, and are adversely affected by factors such as low turn out, disorganization etc. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 9
  • 10. UWI ACEM 2008/2009 5. Host Countries – The host countries can benefit from the publicity, exposure and goodwill; that come with hosting a regional event successfully. Apart from immediate economic benefits during the period of hosting the event such as higher hotel occupancy rates and other tourism related spending, and increased economic activity through revenue from duties; the host country also has the opportunity (with longer term benefits) to market itself to an audience that might have never had a reason to visit before. 6. Caribbean Export – CGCS is Caribbean Export’s signature event, and it allows the agency to position itself as one of the leading forces in trade, in the region. 7. Trade Promotion Organisations – These organizations are normally government agencies that have the mandate to promote trade for their local exporters who are their stakeholders. Some of these stakeholders participate in Caribbean Gift and Craft Show. 8. Service Providers – Service providers impact the success of the show if they provide good services or not. 9. ‘Friends of the CGCS’ – Organisations who lend support in promoting the Caribbean Gift and Craft Show out of goodwill. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 10
  • 11. UWI ACEM 2008/2009 Market Research & Analysis PESTLE ANALYSIS A PESTLE analysis was done to assess factors that affect the Caribbean Craft Industry as that will affect the strategies that should be employed in the marketing of the Caribbean Gift and Craft Show. ‘ Preferential trade agreements exist among CARICOM members in the region Globally there is an interest in the Fair trade movement, though this interest is not so predominant in the Caribbean, this might change with Political the implementation of the EPA The region is relatively stable politically. There are relatively good regional relationships among islands / countries. Cooperation with Cuba and Venezuela never fully explored Some of the territories have very small populations. There is a global recession – including in several of the target buyer Economic markets – US, UK, Canada The regional economies likely to contract as a result of the global Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 11
  • 12. UWI ACEM 2008/2009 downturn, fewer remittances, and the slowdown of the tourism sector, resulting in greater unemployment levels, and less disposable income. There is a wide range of GDPs and ‘buying power’ within the region from very high to very low. There are few opportunities for economic activity especially in rural communities in the Eastern Caribbean, Jamaica, Haiti, Dom Rep, Cuba, among others. Lack of economic activity in urban areas leads to high criminality. Consumers have indicated need for more change (new designs) in handicraft production There is a dearth of leisure activities – and a need for low-cost or family activities in many of the territories. There is generally a high education level in most of the region i.e. literacy levels are high, the populations are cosmopolitan and exposed to and interested in other cultures. Social The regional has a Festival culture. There are Carnivals all over the region and in diaspora markets such as New York, Toronto, Miami and London. The standard of living throughout most of the region is high – with basic needs satisfied. The population can therefore pursue ‘higher’ activities such as leisure, enlightenment, etc. However the recession will impact this standard. The majority of the population is 15 – 64 years old(over 60%). Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 12
  • 13. UWI ACEM 2008/2009 Outside of the tourism based wholesale / retail trade there are few opportunities to market artisan made production – which may help to combat unemployment. The Internet penetration average is 17% - highest % 85.9% Antigua & Barbuda (see rates in Appendix) Most Caribbean artisans have small manufacturing capacity – except in the DR, Cuba and Haiti. Most of the production uses low technology – there is a need for a technical upgrade Many unsophisticated products Ease of access to islands – major hubs: Antigua, Barbados, Puerto Rico Technological and Trinidad. Easy access to Jamaica from North America, but less easy (or more costly) from Eastern Caribbean Production is expensive – due to high material and labour costs Design training available at several levels in several territories Region experienced in hosting conferences – Conference facilities and trained personnel available Acceptable accommodation available in many of the territories Transportation logistics and import / export infrastructure varies throughout. Duty free access for Caricom goods into Caricom territories l Le Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 13
  • 14. UWI ACEM 2008/2009 Ease of movement throughout Caribbean for Caribbean people – VISAS are required for entry to US and French territories only. CARICOM – Freedom of movement of skilled labour • International interest in Fair trade mental - Environ • Design often incorporates recycled materials Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 14
  • 15. UWI ACEM 2008/2009 Current Competitor Analysis Though there are few direct competitors several trade shows and festivals take place in the region that could be considered indirect competitors. Some of these events could even be used strategically to strengthen the CGCS., through strategic alliances and positioning. And as marketing opportunities to stakeholders. A survey of the competition revealed that there are no significant regional competitors, as CGCS is the largest regional show of its kind, the closest rivals are CARIFESTA, Expoartesanias de Colombia and the TIC? in Trinidad & Tobago. Expoartesanias de Colombia is an international show of high quality with an excellent reputation among design and handicraft circles, but is not widely known in the English- speaking Caribbean. It takes place in December at Corferias in Bogota, and is the largest arts and crafts fair in Latin America. It attracts around 800 exhibitors from 12 different countries and 90,000 visitors. The fair presents the best of international arts and crafts that represents each exhibitor's cultural heritage. Throughout the fair, special events including music and dance performances are also organized. CARIFESTA stands for the Caribbean Festival of Arts. It is the region's roving, multidisciplinary, mega arts festival which attracts a wide range of creative artists from various Caribbean and Latin American Countries. CARIFESTA was the culmination of the idea that started in 1970 when participants at an Artists and Writers Convention in Guyana Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 15
  • 16. UWI ACEM 2008/2009 complained about the absence of an outlet to showcase the rich cultural heritage of the Region and at the same time give recognition to its outstanding artists and art forms. Caribbean Export is exploring the possibility of ‘tying’ the CGCS to Carifesta, so that the two events will take place at the same time and in the same country / territory. This is an interesting link as the two events are non-competing and Carifesta would provide the entertainment forum that some of the buyers are seeking. TIC is hosted by the Trinidad and Tobago Manufacturers’ Association, and is sponsored by the Ministry of Trade and Industry of Trinidad & Tobago, TSTT, the main telecommunications provider and RBTT Bank Ltd. In 2008, 260 exhibitors showcased goods and services. Approximately 61% of TIC 2008 exhibitors were from T&T and 39% were overseas exhibitors from 21 countries. It is described by the TTMA as an ‘inward trade mission’. There are several similar type small local craft exhibitions in Trinidad & Tobago, The Bahamas, the Dominican Republic, Tortola, among other territories. In Trinidad & Tobago, several of the competing events include extra-regional participants as part of the ‘drawing card’ (Divali, Indian Expos and Emancipation Village). TIC in Trinidad & Tobago is an International Trade and Industry Expo, which can also be considered a competitor though it includes industrial products. In Barbados a similar type of expo is the BMEX Expo which is a trade and industry show. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 16
  • 17. UWI ACEM 2008/2009 Upon superficial analysis it would seem that there is little threat of new entrants to the market. Few companies or individuals would have the interest, experience, or network of contacts to successfully host the show. However, if TIC / TTMA had the interest in producing this kind of event it would probably be able to do it successfully given its track record and reputation. The Emancipation Support Committee has in the past been able to successfully mobilize artisans from various parts of the Caribbean and the African Diaspora to participate in its Emancipation Village. Using a Pan-African and Pan-Caribbean angle in its marketing, but that thrust reached its peak several years ago (circa 2003). As the organization has not been able to maintain the satisfaction of its stakeholders, it is unlikely that it will be able to regain its former position in the market. Aragorn Dick-Read in Tortola has developed a craft festival through contacts made at CGCS This has been able to market ed as an alternative Caribbean Craft Festival. The event is now in its 3rd year. CGCS / CEDA’s competitive advantage comes from its 15 year history in successfully hosting the show, even outside of its Barbados home base. As an Export Development Agency with European Union funding, Caribbean Export’s mandate is not to produce a financially viable event but rather to generate exports for producers of the region, and the show is one of these avenues. Caribbean Export therefore may be able to draw on resources that may not be available to other event organizers, as well as use its existing infrastructure (offices, web site, systems, etc) and human resources, and its existing network of clients and partners. This advantage could quickly be eroded however due to the high dissatisfaction of all the stakeholders particularly at the last two shows: artisans were unhappy because of problems in Customs, high costs of the show, low buyer turn-out; and buyers and the general product were unhappy with the limited range of new suppliers and products. Buyers Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 17
  • 18. UWI ACEM 2008/2009 also complained about the format of the show which seemed to have stagnated, and about the lack of entertainment and parallel activities which they could do while at the show. CGCS SWOT ANALYSIS A SWOT Analysis of the CGCS among stakeholders (artisans, buyers, support staff and the general public) revealed the following: Strengths • CGCS’ 15 year history and CEDA’s experience and understanding of the regional market. • Caribbean Export has a well established database of all the stakeholders in this industry including buyer and exhibitor contacts in approx. 25 CARICOM and Cariforum territories., as well as in North America. • CGCS is the largest show of the kind in the Caribbean • CEDA / CGCS has a good reputation / good will and is recognised as the front player in the development of craft in the region. • CEDA has human resources with experience in event coordination, operations and logistics • CEDA can draw on Developmental funding / EU resources for the event • CEDA is the appropriate organization to undertake this type of activity as trade is its mandate. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 18
  • 19. UWI ACEM 2008/2009 Weaknesses • Show has stagnated – has not modified the format dramatically for a long time. Has become predictable. Show format needs updating • Buyers do not attend in significant numbers • New exhibitors / with more exciting work needed • Marketing & Sales CGCS not visible at international shows, not considered part of the buyers’ circuit • Caribbean Export doesn’t have enough knowledge about the international craft market • CEDA is not close enough to the clients to really understand problems, opportunities and challenges on each country in the region • Only contact with national coordinators and not policy makers – so cannot influence policy • Not admitting own limitations Opportunities • Regional and Diaspora Carnivals provide Marketing Opportunity for CGCS • Design Training available provides opportunity to change focus of the show to a design forum • Economic downturn will provide opportunities as more people may be looking for low-cost leisure activities locally and therefore may turn out in greater numbers; Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 19
  • 20. UWI ACEM 2008/2009 producers will become more creative as they will try harder to attract buyer attention through more well designed products. • High internet penetration in some territories allowing for more effective marketing • Festival culture and Festival tourism in the Caribbean • Caribbean Ambience – Sun Sand etc could be used to attract buyers on a ‘working holiday’ • Existent tourism infrastructure in some of the territories • Well received CGCS Magazine (produced by 3rd party) can be used more effectively to market the show • Finance – Sponsorship is available through the European Union and a higher profile would make it high profile enough to attract cooperate sponsorship. • To assist regional development of craft on a policy level Threats • Stakeholder (exhibitor, buyers and general public) expectations and dissatisfaction • Global recession • Similar type activities may develop due to deficiencies at CGCS (could also be turned into marketing opportunity) • Low production capacity of artisans • High cost of goods sold at show • Ideas & Innovation – low design quotient of many of the products is a threat because this turns off buyers • Finance – Sponsorship may ‘dry-up’ due to economic downturn Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 20
  • 21. UWI ACEM 2008/2009 • Somebody else will take over the show with better funding, knowledge • Wrong approach to attracting buyers – promotional campaign concentrated on last month before the show. • The show is not known outside of the region. • Lack of marketing and promotion to buyers outside the region. Stakeholder Surv eys The surveys targeted buyers and exhibitors as these are the largest and most significant groups of stakeholders for this event – without either of these groups the CGCS cannot exist. The exhibitors surveyed had participated in several editions of the Caribbean Gift and Craft Show, in different locations and therefore were able to offer very insightful recommendations and commentary. The exhibitors are from several countries including Trinidad & Tobago, Grenada, and Antigua among others. Seven buyers for wholesale or retail outlets were interviewed to give feedback on the CGCS and recommendations on strategies for the show. They were from Trinidad, Tobago, Antigua and Bermuda. One of the buyers had never attended the CGCS, though she knew of it. All but one of the buyers who had attended the CGCS had been more than once. Three of the buyers had attended more than five times. All the buyers had heard about the show from Caribbean Export, from whom they received an invitation. One buyer had also received the information from a hotel with which she conducted business. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 21
  • 22. UWI ACEM 2008/2009 Buyers Feedback Reasons for attending the CGCS Buyers gave various reasons for attending the show including: • To look for items for retail shop • To make contacts and source products for online store. • Was curious to know about show and products. This buyer felt that she was the authority on craft in her island and if this type of show was taking place she needed to be involved. • To support the region and the craft sector. • To source Caribbean flavored merchandise for wholesale and retail Buyer expectations and satisfaction The buyers anticipated meeting new suppliers and seeing new products and unique merchandise. All of the buyers complained that their expectations of meeting new suppliers and seeing new products were not met. They felt that many of the crafts had stagnated and the artisans were not innovating enough. They also complained of the presentation of the crafts at the show, saying that booths (display and décor) needed to be more elaborate. They also complained about the ‘chaos’ that takes place on the first day, as exhibitors were never ready. Contacts and Purchases Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 22
  • 23. UWI ACEM 2008/2009 All the buyers had made long term contacts with suppliers at the show, and all continued to buy from these suppliers. One buyer complained that the quantities available for purchase were too small. Most buyers preferred to buy goods at the show and were ‘open – to – buy’ from $1,000 to $12,000 in a combination of purchases at the show, and orders to be filled later. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 23
  • 24. UWI ACEM 2008/2009 Experiences at the show All the buyers had positive feedback to give. The overall ‘Caribbean ambiance’ contributes to this positive experience as several buyers made reference to this, as well as to looking forward to meeting Caribbean artists, and sampling Caribbean products esp. food, as highlights. The buyers thought that despite some problems the show was generally well organized. All but one of the buyers said they would return in the future. One other buyer said she would not attend the show in the Dominican Republic, as she felt that forum would not be advantageous for CARICOM products. Product Innovations Buyers indicated an interest in seeing the following at the show: • Pottery at good prices. • Specialty Foods • Organic / Eco-friendly products such as soaps, cloth etc. as most international tourists are more eco-conscious • Regional and Extra-regional Shipping services and freight forwarders Other Suggestions • Lower airfares and hotel rates need to be more available. More Package deals are needed • Prices of items at the exhibition are too high. Artisans may need more information on pricing. Many items are too expensive to be re-sold. • There is too much “lull” time on the buyer days. Recommendation to condense the time for buyers or have buyers view specific areas at specific times. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 24
  • 25. UWI ACEM 2008/2009 • The host country should assist in the construction of booths. • The cost of booth for artisans should be subsidised, greater link with tourism. • Provide good basic design. Change paradigm from table top and carving • More TV Marketing needed • Need to appeal to high-end retailers more. • Better transportation facilities to and from the show are necessary • Better ATM facilities needed as the ATMs ran out of cash several times during the last few shows, negatively affecting the buying process. • The show could be held at a facility with accommodation e.g. a large hotel, so that buyers would not have so much difficulty with transport and accommodation. • Greater effort must be made to create an inviting and relaxing environment for buyers – during the show and also earlier and later during the day e.g. breakfast events, cocktail events, dinner activities etc. which would also provide networking opportunities for all the stakeholders. Exhibitors Feedback Fifteen exhibitors were interviewed. These exhibitors were from Antigua, Barbados, Grenada, Jamaica, Trinidad & Tobago and St. Lucia Show marketing Most of the exhibitors heard about the show through a trade promotion office such as the Business Development Company in Trinidad & Tobago or JTI – Jamaica Trade and Invest, Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 25
  • 26. UWI ACEM 2008/2009 or from other exhibitors and business associates. One had found the show online, and another heard about it in the newspapers. Expectations The exhibitors anticipated meeting new customers, but many complained that these expectations were not fully met. They highlighted that there were not enough buyers and most of the buyers were not interested in their products. The exhibitors also complained about the similarity of the products on display, noting that they thought that only the jewellery stood out. Several complained that they only got retail sales when they wanted more wholesale buyers. Participation at parallel events While some exhibitors thought the parallel events were very informative, most were unable to attend as the seminars took place during the trade fair, and they were unable to leave their booths unmanned. Some did not attend because they did not know enough about the presenters and were not sure of their knowledge or experience in the field. Participants said that they never had enough information about the fashion show before and during the CGCS, which affected their participation and planning for the fashion segment. Some said that the fashion show was always too long, and therefore they could never see the whole thing. • Have activities in exhibition hall so exhibitors don’t have to leave the hall to attend. They can announce the event over the PA system so people can turn their attention there without having to leave the exhibition hall. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 26
  • 27. UWI ACEM 2008/2009 Suggestions for activities Having much experience in shows around the world and their own expectations of the CGCS, exhibitors had a considerable amount of suggestions for the CGCS: Pre- CGCS • More information about the economy of the host country is needed prior to the show. • A forum where veterans could share their experiences for new exhibitors would be helpful. This forum could also be a virtual one, or business support agencies / trade promotion agencies could assist in setting up this forum in different territories. At CGCS • More relevant seminar topics such as: o Customer service, dealing with trade enquiries o wholesale vs. retail pricing o Merchandising & display at trade fairs or in-store o Online strategies for selling of Caribbean Art & Craft • Business development workshops would be helpful prior to the show to help artisans analyze their businesses and to determine how viable they are and whether or not it would be feasible to attend the CGCS. This would also help exhibitors to have more realistic expectations of the CGCS. • More suppliers of paper, packaging, raw materials and equipment etc should have booths at CGCS, and should conduct workshops in clusters based on exhibitor needs or specific craft areas of interest. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 27
  • 28. UWI ACEM 2008/2009 • A new section of the show that deals only with organic and environmental products – crafts and supplies - could be developed. CGCS Activities Exhibitors had a wide range of suggestions on new activities that could enrich the CGCS experience: • Include sampling of Caribbean gourmet foods. Placement of Food and food service could be more integrated in the design of the layout of the show. Food and beverage points should be strategically placed so participants move around more, to stick around have a bite and then move around again. • Ongoing mini-fashion shows, over the course of the CGCS instead of just one show on one evening would allow more artists to be showcased and not compete with the buying activity. Workshops • Producer demonstrations where they could show how their craft is produced would add to the excitement of the show • Seminars for Buyers on trends in tourism, tourist and consumer consumption, display and merchandising would enrich the buyers’ experience. CGCS Organization Most exhibitors agreed that the show was fairly well organized but there was room for improvement, particularly in the areas of: Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 28
  • 29. UWI ACEM 2008/2009 Exhibition and Booth set-up as they often had trouble locating tables and chairs, electricity etc. Customs Department at the port of entry Suggestions for improvements Pre Show: Marketing – Travel with exhibitors to stores in the host island to market the show More advertising – general public should know that purchases are welcome / possible. More regular communication with artisans and buyers throughout the year. Buyers & Wholesale customers: Provide transport / shuttle service for buyers More intense marketing among stores throughout the region No entrance fee for buyers Show: Fewer speeches and seminars during buying days More attention to the schedule of international shows so that CGCS doesn’t compete Venue: Exhibitors had several suggestions on venues that CGCS could be held based on their past experiences at the Show, as well as on other experiences. They recommend that the ve Grenada was very popular among exhibitors and many expressed the hope that the show could be hosted there once more. Trinidad was also suggested, as exhibitors felt that the Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 29
  • 30. UWI ACEM 2008/2009 population size and buoyant economy would make the show in that country a success. Exhibitors also expressed concern about the handicraft industry and the cost of handicrafts in the host country, and felt that the show should not be held in a market with very cheap handicraft e.g. some of the Latin American territories. Exhibitors and some buyers also felt that the CGCS should move outside the region e.g. to Miami, Toronto or London. They also felt a greater collective presence was needed at other shows e.g. Surf Show, Atlanta Gift, Frankfurt, NYIGF etc. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 30
  • 31. UWI ACEM 2008/2009 Marketing Strategies The overall strategy being recommended in this plan would be to transform the Caribbean Gift & Craft Show into Caribbean Gift and Craft Festival or even the Caribbean Gift and Craft Design Festival. This change would address some of the concerns addressed by the buyers and exhibitors, and breathe new life into the Show generating greater interest in the event locally, regionally and internationally; which should result in more traffic and ultimately greater trade. The marketing strategies should be developed around the strategic statements listed below in order to achieve optimum success. 1. Re-develop show concept to “Caribbean Gift and Craft Festival” to capitalize on region’s tourism advantages. 2. Develop stronger design focus for the show to improve the product offerings. 3. Aggressively attract more wholesale and retail buyers to the CGCS 4. Revitalize show by enhancing product and creating a more stakeholder- focussed product. 5. Raise profile & Improve image of the show By Intensifying Local, Regional and International Marketing. 6. Develop closer links with and provide more benefit to sponsors 7. Choose host country and venue based on GDP, population size and available tourism and conference infrastructure Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 31
  • 32. UWI ACEM 2008/2009 Strategic Activ ities Strategy 1: Re-develop show concept to “Caribbean Gift and Craft Festival” to capitalize on region’s tourism advantages. • Invite different countries to host cultural activities during the festival – food & drink sampling, song, dance, craft production display etc. e.g. Barbados Day – sampling of bake and shark, rum, leatherwork production day etc. • Invite local tour companies, restaurants etc. to develop special packages for CGCS and promote this activity alongside show. • Develop “parallel” or “off-show activities such as Gallery showings, Museum exhibits etc. Strategy 2: Develop stronger design focus for the show to improve the product offerings • Establish greater links with local, regional and international design community • Invite main design institution(s) in host country to develop and curate a ‘Handmade in the Caribbean’ design exhibition for students, artisans and other professionals. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 32
  • 33. UWI ACEM 2008/2009 • Work with local interior / retail designers to develop a ‘Best of Show’ Show Room which would feature products from the CGCS in an interior décor or retail ambient. • Promote design, craft and innovation competitions as part of pre-show PR • Invite UWI and institution in host country to develop a lectures on related themes as a parallel activity to enlarge the scope of the event. Strategy 3: Aggressively attract more wholesale and retail buyers to the CGCS • Develop database of interested retailers in the region – especially in the host countries (building on existing databases). Send invitations to retailers to attend, Send CGCS magazines etc. Develop retail fora such as lectures on merchandising, pricing strategies for retailers, design trends for retailers etc. • Direct mail packages to regional and Southern US buyers. • Develop retail-oriented workshops e.g. merchandising, trends, pricing etc. • Fit CGCS into the international trade fair calendar so that it doesn’t clash with international shows. Tag show to another international one so buyers get a ‘two for one’. Strategy 4: Revitalize show by enhancing product and creating a more stakeholder-focussed product. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 33
  • 34. UWI ACEM 2008/2009 • Include booths with materials and machinery suppliers relevant to craft production or retail trade. • Improve ATM & Banking facilities • Provide shuttles to and from show • Host show in a venue with or closer to accommodation • Host networking activities and parallel events throughout the show Strategy 5: Raise profile & Improve image of the show By Intensifying Local, Regional and International Marketing. • Establish greater links with the local regional and international design community – by hosting high profile design events (such as exhibition opening) • Increase public awareness of CGCS by marketing to General public at regional Carnivals and festivals. • Develop closer links with Ministries of Tourism, in addition to the already established partnerships with the Ministries of Trade. • Create international interest for the show by promoting through well-developed press kits mailed to international periodicals and regional publications. • Send marketers to ‘walk’ regional and international events such as Peru and Colombia Gift Fairs, Miami Gift Fair, Orlando Gift Fair etc. to promote the CGCS. Offer support to Caribbean producers at these events to promote the Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 34
  • 35. UWI ACEM 2008/2009 shows – via marketing material, or support for including CGCS logo in their material. • (Budget permitting) Take marketing Stand at various Florida Gift Fairs, Surf Show and Colombia Fair to promote the Show. • Promote show through well-designed press kits to international media and publications Strategy 6: Develop closer links with and provide more benefit to sponsors. • Encourage sponsors to host seminars on products that cater to CGCS stakeholders’ needs and to market their other goods and services. • Feature sponsors more prominently in CGCS marketing Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 35
  • 36. UWI ACEM 2008/2009 Marketing Mix Price The CGCS should have no entry cost to pre-registered buyers, or buyers register at the event by producing some form of business credentials. The entrance fee for the general public should be nominal – between US$ 3 – 5, depending on the venue and economic conditions in the host country. Place Several host countries have been suggested below. The venue within the host country should be near to necessary amenities and services such as accommodation and transport. The venue selection for the Caribbean Gift and Craft Festival should take into consideration the population size and GDP / per capita income of the host country, as well as available conference facilities and tourism infrastructure. The choice for venue also involves negotiation with the host Government to allow a waiver of duty on the exhibitors’ goods. There is also an ongoing debate on whether CGCS should have a fixed venue or whether the show should move around the Caribbean. A fixed location, possibly in Barbados where Caribbean Export’s Head Office is located, would greatly simplify the planning process for all involved – exhibitors, buyers Caribbean Export etc. This would allow stakeholders to Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 36
  • 37. UWI ACEM 2008/2009 plan for the next one, as soon as one show is completed, and allow them to build on past experiences. An itinerant CGCS, delivers a more ‘Pan-Caribbean’ experience, and allows producers and buyers to visit territories that they have never been to before. This promotes more regional trade, and provides more opportunities to a wider body of people. Bahamas The Bahamas was selected to host CGCS 2010. This choice would have satisfied exhibitors as the Bahamas is perceived to be a ‘high-traffic’ tourism destination with a high per capita income, and it already has the necessary infrastructure. The 2010 show was to coincide with the staging of Carifesta, however the Bahamian government recently decided against hosting Carifesta. It is unclear as to whether the CGCS 2010 would still be hosted there. Trinidad & Tobago Several organizations in Trinidad & Tobago have informally expressed an interest in hosting CGCS including the Visual Arts Unit of the Department of Creative and Festival Arts at UWI in St. Augustine, and the Export Centres Co. Ltd. Trinidad & Tobago has several facilities that could host the CGCS including the several hotels such as the Trinidad Hilton, Crowne Plaza and the Hyatt, as well as the Centre of Excellence which hosts the TIC and several other trade fairs. Trinidad also has several open air venues such as the Queens Park Savannah – which will once again host the Emancipation Village in 2009 after a 3 year hiatus, and the Port of Spain waterfront which hosted a small crafts market for the Fifth Summit of the Americas. The show could also be hosted in Tobago at the Dwight Yorke Stadium. Though the per capita income in Trinidad is higher than several other countries in the region, Trinidad is considered a ‘price-conscious’ market by retailers, which would Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 37
  • 38. UWI ACEM 2008/2009 impact on the artisans’ trade. However the large population (when compared to other islands) might offset this factor. Pop 1,056,608 GDP 19,700 Bermuda Pop. 66,163; GDP Per Capita USD 76,403. Bermuda was selected as a possible venue due to its very high per capita income, and because of its similarities and differences to the Caribbean. Presently some buyers come from Bermuda to the CGCS. United States of America The United States of America has been suggested as a venue because of its proximity to the Caribbean. The large Caribbean diaspora, the high per capita income and the population size, make it a desirable venue for the Caribbean Gift and Craft Show. Miami and New York would be the best venues for this show in North America, because of the large Caribbean and Latin American populations in these towns. These two cities are also transportation hubs to and from the Caribbean. Many exhibitors from the Northern Caribbean (e.g. Haiti, The Bahamas), would normally have to transit through Miami to get to the Southern Caribbean. Canada Though smaller than New York and Miami, Toronto would also be an exciting extra- regional venue for the Caribbean Gift & Craft Show. Toronto also has a large Caribbean diaspora, and a multi-cultural population. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 38
  • 39. UWI ACEM 2008/2009 Product The strategy being proposed is to develop the product into a Craft Festival or Craft and Design Festival. This gives the CGCS an advantage over similar types of activities regionally and extra-regionally. The CGCS can also be marketed as a ‘working holiday’ or ‘Caribbean Getaway Shopping Spree’ to buyers. The Festival should become a ‘must-do’ event for buyers. The event will become a ‘must-do’ if it seeks to cater more to the ‘experience’ of the buyer, e.g. Americas Mart in Atlanta provides discounted and often free accommodation for buyers / first-time buyers. If the CGCS is more ‘buyer-friendly’, or has a richer ‘buyer experience’, by being hassle free, relaxing and even entertaining, it minimizes the buyer’s perceived risk of attending a show that they have never been to before. Buyers will also spread the word to other industry colleagues. Recommendations for product development are as follows: • Host design exhibition • Attract more exhibitors with better quality and more design infused crafts • Develop festival atmosphere of the Show – Caribbean Gift and Craft Festival o Food sampling and food booths / food courts strategically placed around the venue to encouragae the buyers to stay. o After-show / evening – Host parallel networking events – dinner, party, cultural shows o Fashion shows – Have shorter segments throughout the show instead of one large fashion show. • For Wholesale Buyers: o provide transport to and from show for buyers and exhibitors (shuttles), o host show in a venue with accommodation, o create a more festival atmosphere with music, food sampling, dance displays, craft production displays etc. exploit the ‘Caribbean’ theme more effectively. o Provide more buyer-oriented seminars – e.g. retail merchandising etc, on trends in tourism, tourist consumption, display • For Exhibitors o Improve booth design and layout of Festival to develop ‘Festival’ theme. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 39
  • 40. UWI ACEM 2008/2009 o Include exhibitors/booths with materials and machinery suppliers relevant to craft production or retail trade e.g. packaging suppliers, craft suppliers, art supplies stores etc. o Host Cluster-specific Production and technology workshops e.g. trends and technology for clay and ceramic producers, leather cluster, jewelry, soap and oils etc. • Improve ATM & banking facilities for buyers and exhibitors • Tag Show to another international show, so buyers can get a ‘two for one’. Promotion The CGCS marketing campaign should make use of a variety of communication channels including mass media, direct mail and promotion via advertising and promotion at various regional events. Direct Mail Most buyers indicated that they attended the CGCS as a result of a direct mail invitation. Those who had attended in the past and had now stopped, had stopped because they stopped receiving the invitations. Direct mail must therefore form an integral part of the contact with buyers. CEDA will need to develop and expand its existing database of buyers and develop a package suited to buyers’ needs. Past copies of the CGCS magazine would be included in the direct mail package. Direct mail would also be used to target past exhibitors. Press The ideal CGCS press marketing campaign in the host country would include: Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 40
  • 41. UWI ACEM 2008/2009 Horizontal Strip ads to raise awareness of the show Press Ads up to seven days before the event In Flight Advertising A 3-minute documentary advertorial would air for 3 months as part of Caribbean Airlines in- flight programme on all of the airline routes. This should be supported with a feature in the In-flight magazines of Caribbean Airlines and LIAT, and if possible American Airlines and COPA. Public Relations Press Releases and Feature articles should be developed to generate media interest in the various territories. Trade Fair & Event Marketing A reciprocal partnership should be sought with the organizers of various regional and extra- regional trade fairs for CGCS material to be distributed at these events at little or no cost, and in return these events could be marketed at the CGCS. Festival Marketing A multi-tiered marketing campaign should also be used to market the CGCS during regional festivals New Online Media Online media resources should be employed such as Facebook (Group, Page and Advertising), Blogs and Twitter. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 41
  • 42. UWI ACEM 2008/2009 CGCS Publication The CGCS Publication has been well received, and has demonstrated that enough advertising can be generated to support itself. The magazine should be produced by an independent company, but should form part of the marketing strategy from year to year. People The CGCS would benefit from a dedicated staff member to work in conjunction with Caribbean Export in the areas of marketing & sponsorship, and logistics throughout the year. In the 3 – 4 months prior to the CGCS, this team could expand to 2 -3 people. The duties of this individual / team would include: • Implement CGCS Marketing campaign. • Liaise with CGCS service providers throughout the year • Develop buyer network and contacts Caribbean Export should develop a network of dedicated partners to outsource specific aspects of the production of CGCS including: • The CGCS publication, • In-flight/ TV ads • Event logistics – set-up, breakdown, transport etc. • Tourism logistics – accommodation, tour packages etc. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 42
  • 43. UWI ACEM 2008/2009 Year to Year Marketing Action Plan Year 1 - 2010 Year 2- 2011 Year 3 - 2012 Direct Mail Contact TPO and BSO partners to expand Utilise CARIFORM Buyer database, and expand existing buyer database in CARIFORUM to include Southern US, coastal buyers. territories Focus on developing a database of buyers in host countries and high tourism destinations and territories with high purchasing power. Press Full page and strip ads in host territory Full page and strip ads in host territory during Full page and strip ads in host territory during show during show show In Flight Programming Develop 3 minute advertorial and show on Show advertorial on Caribbean Airlines and LIAT Caribbean Airlines for 2 cycles (6 months) prior to CGCS In-flight Magazine Develop feature story & paid advertising Feature & Magazine for in-flight magazines – Caribbean Ad Airlines, LIAT, American Eagle Public Relations Launch design competitions, juried Promote results of design competition and host Host design exhibition as part of CGCS exhibitions in partnership with exhibition as part of marketing educational institutions. Send design stories and PR about CGCS to Send design stories and PR about CGCS to International design publications Use feature stories on artisans as part of International design publications regional marketing campaign through Invite international designers to attend event as jury press releases and paid adveritising and to show work, give workshops etc. Trade Fair and Event Attend TIC and other regional trade fairs Attend international Trade Fairs to market CGCS Create / support ‘mini’ CGCSs at Carnivals and Marketing to market CGCS. either as exhibitor or by ‘walking’ the fair to Jazz Festivals and promote CGCS at these events distribute information, or by sending artisans as by distributing flyers, giving away tour packages exhibitors with CGCS marketing information as etc. well. Get CGCS listed on International calendars / directories for trade fairs Advertising – Banners, Put up CGCS banners in public venues Flyers during regional Carnivals, esp. in host country. Festival Marketing Promote Show at regional events – Carnivals, Promote Show at regional events – Carnivals, US Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 43
  • 44. UWI ACEM 2008/2009 US Gift Fairs in the Southern and Eastern States Gift Fairs in the Southern and Eastern States e.g. e.g. Florida, Georgia, New York Florida, Georgia, New York New Online Media Facebook Ads, Page, Create Facebook Page, Group and Ads. Repeat 2010 activity Repeat 2010 activity Group Promote the Ads to Caribbean, North and Central American FB users. Twitter Develop Twitter account and post daily Repeat 2010 activity Repeat 2010 activity updates on CGCS Blog Create CGCS blog and update daily with Repeat 2010 activity Repeat 2010 activity content supplied by artisans, retailers, design institutions etc. Promote blog via Twitter and Facebook CGCS Publication Develop theme for CGCS publication for Repeat 2010 activity Repeat 2010 activity next 3 years. Hire team to produce and sell advertising for the magazine Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 44
  • 45. UWI ACEM 2008/2009 Appendices Table 1 A Calendar of Events in the Caribbean Month Activity Country January Junkanoo Bahamas, Turks & Caicos Carnival St. Kitts & Nevis, US Virgin Islands Barbados Jazz Festival Barbados February Pre-Lenten Carnival Trinidad, Curacao, Dominica, Cuba, Martinique, Dom Rep, Haiti, Guadeloupe, Puerto Rico, St. Barts, St. Martin, Aruba, Bonaire, Cayman Islands (after Ash Wednesday) Guyana – February 23rd March Bermuda Internatonal Film Festival Bermuda St. Maarten Heineken Regatta St. Maarten BVI Spring Regatta and Sailing Festival British Virgin Islands April Batabano Cayman Islands Carnival Jamaica, St. Eustatius, St. Maarten, St. Thomas Tobago Jazz Tobago Virgin Gorda Easter Festival Virgin Gorda May Bermuday Day / Junkanoo Bermuda St. Lucia Jazz fest St. Lucia BVI Music Festival British Virgin Islands Batabano Cuba June Vincy Mas St. Vincent & The Grenadines July Carnival Saba, St. Lucia, Cuba – Varadero, Havana, Santiago, Nevis Vincy Mas St. Vincent Tobago Heritage Festival Tobago August Emancipation Trinidad, British Virgin Is Cropover Barbados Carnival Grenada, Anguilla, Antigua and Barbuda, Sint. Eustatius, Saba September Caribbean Sea Jazz festival Aruba Carnival Belize October Carnival Bonaire Dominica World Creole Music Festival Dominica November Puerto Rcan Music Fest December Carnival Montserrat, Saint Kitts Colombia Corferias Colombia Havana International Jazz Festival Cuba New Years Eve celebrations Jost Van Dyke, British Virgin Islandss Crucian Festival St. Croix Source: http://www.travel2thecaribbean.com/Caribbean_Festivals.html http://en.wikipedia.org/wiki/Caribbean_Carnival Table 2: International Gift Shows 2009 Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 45
  • 46. UWI ACEM 2008/2009 2009 SHOWS Show Name Location Start/End Date Year Boston Gift Show Boston, MA Mar 28 Mar 31 2009 Chicago Market: Living and Giving Chicago, IL Mar 29 Mar 31 2009 Indian Arts & Crafts Spring Market Mesa, AZ Apr 2 Apr 3 2009 International Home Furnishings Market High Point, NC Apr 25 Apr 30 2009 New York Stationery Show New York, NY May 17 May 20 2009 Kansas City Gift Show Overland Park, KS Jun 5 Jun 9 2009 Showtime High Point, NC Jun 7 Jun 10 2009 Dallas Total Home & Gift Market Dallas, TX Jun 24 Jun 30 2009 Columbus MarketPlace Show Columbus, OH Jun 27 Jun 30 2009 Charlotte Gift & Jewelry Show Charlotte, NC Jun 27 Jun 29 2009 Summer Holiday Show - Northeast Market Center Billerica, MA Jun 27 Jul 1 2009 NASFT Summer Fancy Food Show New York, NY Jun 28 Jun 30 2009 Messe Frankfurt Tendence Frankfurt, Germany Jul 3 Jul 7 2009 Atlanta International Gift and Home Furnishings Atlanta, GA Jul 8 Jul 15 2009 Market GIFTEX Tokyo, Japan Jul 8 Jul 10 2009 L.A. Mart Gift Show Los Angeles, CA Jul 14 Jul 20 2009 Chicago Market: Living and Giving Chicago, IL Jul 16 Jul 22 2009 California Gift Show Los Angeles, CA Jul 17 Jul 20 2009 Philadelphia Gift Show King of Prussia, PA Jul 19 Jul 22 2009 Oasis Gift Show Glendale, AZ Jul 23 Jul 25 2009 Oklahoma City Gift Show Oklahoma City, OK Jul 25 Jul 27 2009 Western New York Gift Show Henrietta, NY Jul 26 Jul 28 2009 Kansas City Gift Show Overland Park, KS Jul 31 Aug 4 2009 Orlando Gift Show Orlando, FL Aug 1 Aug 4 2009 GTS Greensboro Show Greensboro, NC Aug 1 Aug 3 2009 Salt Lake Gift Show Salt Lake City, UT Aug 6 Aug 8 2009 Minneapolis Gift Show Minnetonka, MN Aug 7 Aug 11 2009 San Francisco International Gift Fair San Francisco, CA Aug 8 Aug 11 2009 The Gourmet Housewares Show San Francisco, CA Aug 8 Aug 10 2009 CGTA Gift Show Toronto, Canada Aug 9 Aug 12 2009 Pittsburgh Gift Show Pittsburgh, PA Aug 9 Aug 11 2009 Las Vegas Gift Show Las Vegas, NV Aug 9 Aug 12 2009 Denver Gift, Jewelry & Resort Show Denver, CO Aug 13 Aug 18 2009 New York HomeTextiles Show New York, NY Aug 14 Aug 21 2009 Biloxi Gift Show Biloxi, MS Aug 15 Aug 17 2009 New York International Gift Fair New York, NY Aug 15 Aug 20 2009 Summer Gift & Home Accessories Show Seattle, WA Aug 19 Aug 25 2009 Columbus MarketPlace Show Columbus, OH Aug 21 Aug 25 2009 Seattle Gift Show Seattle, WA Aug 22 Aug 25 2009 Maison & Objet Paris, France Sep 4 Sep 8 2009 International Autumn Fair Birmingham, UK Sep 6 Sep 9 2009 Atlanta Fall Gift and Home Furnishings Market Atlanta, GA Sep 12 Sep 14 2009 Dallas Total Home & Gift Market Dallas, TX Sep 12 Sep 14 2009 ABC Kids Expo Las Vegas, NV Sep 13 Sep 16 2009 Las Vegas Market Las Vegas, NV Sep 14 Sep 17 2009 Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 46
  • 47. UWI ACEM 2008/2009 Chicago Market: Living and Giving Chicago, IL Sep 21 Sep 23 2009 Las Vegas Gift & Resort Merchandise Show Las Vegas, NV Sep 23 Sep 25 2009 Charlotte Gift & Jewelry Show Charlotte, NC Sep 26 Sep 28 2009 Kansas City Gift Show Overland Park, KS Oct 2 Oct 5 2009 GTS Greensboro Show Greensboro, NC Oct 10 Oct 12 2009 Indian Handicrafts & Gift Fair New Delhi, India Oct 10 Oct 13 2009 International Home Furnishings Market High Point, NC Oct 17 Oct 22 2009 IGES Sevierville, TN Nov 6 Nov 10 2009 Smoky Mountain Gift Show Gatlinburg, TN Nov 14 Nov 18 2009 Grand Strand Gift & Resort Merchandise Show Myrtle Beach, SC Dec 6 Dec 9 2009 Showtime Hight Point, NC Dec 6 Dec 9 2009 Atlanta International Gift and Home Furnishings Atlanta, GA Jan 5 Jan 13 2010 Market Dallas Total Home & Gift Market Dallas, TX Jan 13 Jan 19 2010 Heimtextil Frankfurt Frankfurt, Germany Jan 13 Jan 16 2010 NASFT Winter Fancy Food Show San Francisco, CA Jan 17 Jan 19 2010 Minneapolis Gift Show Minnetonka, MN Jan 25 Jan 29 2010 Oasis Gift Show Glendale, AZ Jan 28 Jan 30 2010 IDEX Premiere Orlando, FL Jan 28 Jan 31 2010 New York International Gift Fair New York, NY Jan 30 Feb 4 2010 Las Vegas Market Las Vegas, NV Feb 1 Feb 5 2010 Salt Lake Gift Show Salt Lake City, UT Feb 4 Feb 6 2010 International Spring Fair Birmingham, UK Feb 7 Feb 11 2010 Messe Frankfurt Ambiente Frankfurt, Germany Feb 12 Feb 16 2010 American International Toy Fair New York, NY Feb 14 Feb 17 2010 Minneapolis Gift Show Minnetonka, MN Mar 5 Mar 9 2010 Atlanta Spring Gift and Home Furnishings Market Atlanta, GA Mar 13 Mar 15 2010 International Home & Houseware Show Chicago, IL Mar 14 Mar 16 2010 Dallas Total Home & Gift Market Dallas, TX Mar 18 Mar 21 2010 http://www.greatrep.com/trade_shows.asp Table 3 GDP of North America and the Caribbean GDP - per Rank Country Date of Information capita (PPP) 4 Bermuda $ 69,900 2004 est. 10 United States $ 48,000 2008 est. 15 Cayman Islands $ 43,800 2004 est. 20 Canada $ 40,200 2008 est. 26 British Virgin Islands $ 38,500 2004 est. 46 Bahamas, The $ 29,900 2008 est. 51 Trinidad and Tobago $ 28,400 2008 est. 58 Aruba $ 21,800 2004 est. 62 Barbados $ 20,200 2008 est. 64 Saint Kitts and Nevis $ 20,000 2008 est. 65 Antigua and Barbuda $ 19,100 2008 est. 66 Puerto Rico $ 18,700 2008 est. Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 47
  • 48. UWI ACEM 2008/2009 73 Netherlands Antilles $ 16,000 2004 est. 83 Virgin Islands $ 14,500 2004 est. 84 Mexico $ 14,400 2008 est. 85 Venezuela $ 14,000 2008 est. 86 Grenada $ 13,600 2008 est. 90 Cuba $ 12,700 2008 est. 97 Costa Rica $ 11,900 2008 est. 98 Panama $ 11,900 2008 est. 99 Turks and Caicos Islands $ 11,500 2002 est. 100 Saint Lucia $ 11,300 2008 est. 105 Brazil $ 10,300 2008 est. 107 Dominica $ 9,500 2008 est. 109 Saint Vincent and the Grenadines $ 9,200 2008 est. 112 Colombia $ 9,000 2008 est. 113 Suriname $ 8,900 2008 est. 114 Anguilla $ 8,800 2004 est. 115 Dominican Republic $ 8,800 2008 est. 124 Jamaica $ 7,700 2008 est. 153 Guyana $ 4,000 2008 est. 201 Haiti $ 1,400 2008 est. Source: https://www.cia.gov/library/publications/the-world-factbook/rankorder/2004rank.html Population and Economic Statistics of CARICOM Members and observers GDP (PPP) Millions GDP Per Capita Member Population[10] USD[11] USD[12] Bermuda 66,163 4,857 76,403 Cayman Islands 72,000 1,939 43,800 British Virgin Islands 23,552 853 38,500 Aruba 100,018 2,258 21,800 Bahamas 325,655 6,476 21,300 Trinidad and Tobago 1,056,608 20,990 19,700 Puerto Rico 3,944,259 74,890 19,100 Barbados 280,946 5,108 18,200 Netherlands Antilles 223,652 2,800 16,000 Turks and Caicos Islands 32,000 400 12,500 Antigua and Barbuda 69,481 750 10,900 Mexico 108,700,891 1,134,000 10,600 Anguilla 13,677 109 8,800 Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 48
  • 49. UWI ACEM 2008/2009 Belize 311,500 2,307 8,400 Colombia 44,379,598 366,700 8,400 Saint Kitts and Nevis 39,349 339 8,200 Dominican Republic 9,365,818 73,740 8,000 Jamaica 2,780,132 12,710 7,400 Suriname 470,784 3,098 7,100 Venezuela 26,023,528 176,400 6,900 Saint Lucia 170,649 886 4,800 Guyana 769,095 3,620 4,700 Grenada 89,971 440 3,900 Dominica 72,386 384 3,800 Saint Vincent and the Grenadines 118,149 342 3,600 Montserrat 9,538 29 3,400 Haiti 8,706,497 14,560 1,800 Source: http://en.wikipedia.org/wiki/Caribbean_Community Internet Usage and Population Statistics for the Caribbean % % Internet % Use Population
 Population CARIBBEAN Pop.
Cari Usage,
 Late Users
Car Growth
( ( 2008 Est. ) 
(Penetrati b. st Data ib. 2000-2008 ) on) Anguilla 14,108 0.0 % 3,000 21.3 % 0.0 % 226.4 % Antigua & Barbuda 69,842 0.2 % 60,000 85.9 % 0.9 % 1,100.0 % Aruba 101,541 0.3 % 24,000 23.6 % 0.3 % 500.0 % Bahamas 307,451 0.8 % 120,000 39.0 % 1.7 % 816.0 % Barbados 281,968 0.7 % 180,000 63.8 % 2.6 % 2,900.0 % British Virgin Islands 24,004 0.1 % 4,000 16.7 % 0.1 % n/a % Cayman Islands 47,862 0.1 % 22,000 46.0 % 0.3 % 182.1 % Cuba 11,423,952 28.4 % 240,000 2.1 % 3.5 % 300.0 % Dominica 72,514 0.2 % 26,500 36.5 % 0.4 % 1,225.0 % Dominican Republic 9,507,133 23.6 % 2,100,000 22.1 % 30.2 % 3,718.2 % Grenada 90,343 0.2 % 23,000 25.5 % 0.3 % 461.0 % Guadeloupe 441,124 1.1 % 85,000 19.3 % 1.4 % 962.5 % Haiti 8,924,941 22.2 % 1,000,000 11.2 % 14.4 % 16,566.7 % Jamaica 2,804,332 7.0 % 1,500,000 53.5 % 21.6 % 2,400.0 % Martenique 401,885 1.0 % 130,000 32.3 % 1.9 % 2,500.0 % Monserrat 6,188 0.0 % n/a 0.0 % 0.0 % n/a % Netherlands Antilles 225,369 0.6 % 2,000 0.9 % 0.0 % n/a % Puerto Rico 3,958,128 9.8 % 1,000,000 25.3 % 14.4 % 400.0 % St. Barthélemy (FR) 7,492 0.0 % -- n/a 0.0 % n/a St. Kitts & Nevis 39,619 0.1 % 15,000 37.9 % 0.2 % 650.0 % Saint Lucia 172,884 0.4 % 110,000 63.6 % 1.6 % 3,566.7 % Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 49
  • 50. UWI ACEM 2008/2009 St. Martin (FR) 29,376 0.0 % -- n/a 0.0 % n/a St. Vincent & Grenadines 118,432 0.3 % 57,000 48.1 % 0.8 % 1,528.6 % Trinidad & Tobago 1,047,366 2.6 % 225,000 21.5 % 3.2 % 125.0 % Turks & Caicos 22,352 0.1 % n/a 0.0 % 0.0 % n/a % US Virgin Islands 108,210 0.3 % 30,000 27.7 % 0.4 % 150.0 % TOTAL CARIBBEAN 40,248,416 100.0 % 6,956,500 17.3 % 100.0 % 1,143.5 % NOTES: (1) The Caribbean Statistics were updated for June 30, 2008. (2) CLICK on each country name for detailed individual country and regional statistics. (3) The demographic (population) numbers are based on data contained in Census Bureau. (4) Bermuda is included together with the North American countries according to the United Nations Statistical Division listings. (5) The most recent usage information comes mainly from the data published by Nielsen//NetRatings, ITU, and other reliable sources. (6) Data may be cited, giving due credit and establishing an active link back back to Internetworldstats.com. (7) For definitions and help, see the site surfing guide. Copyright © 2008, Miniwatts Marketing Group. All rights reserved. http://www.internetworldstats.com/stats11.htm Caribbean Islands English 19.0 16.4 16.2 15.9 French 20.9 22.0 22.4 23.0 Spanish 59.1 60.9 60.6 60.3 Dutch 1.0 0.7 0.8 0.8 Source: United Nations Population Division - INSEE Strategic Marketing Plan for the Caribbean Gift and Craft Show developed by Lesley-Ann Noel. 50