My Update Resume

1. LAHOUCINE NOUHI
Po box : 31166, Dubai, UAE ,Tel : +971569104205, E-mail : akkanouhi@gmail.com
Career overview
A presentable, articulate and energetic Customer Service professional who loves getting things right for
his customers and making them happy. Lahoucine has a long history of offering the highest level of
service to clients both face to face, online and over the telephone. He has experience of providing a
friendly and efficient service within a fast paced and challenging environment. His key strengths lie in
being tactful and diplomatic when dealing with difficult situations, and in being a strong point of contact
with customers. Right now he is looking for a suitable position with a company that offers performance-
driven individuals a place where they can build a successful career.
Core strength
CustomerService
Can tactfully manage difficult or emotional customers
Listening patiently to and empathizing with customers.
Always conveying a genuine desire to help and support customers.
Managing multiple customers simultaneously
Confident when dealing with people face to face
Identifying opportunities for improvement of customer
Personal
Able to deal with frequent changes in the work environment
Coping well with setbacks when targets aren’t met
Willing to work additional hours if required.
Available for weekends and evening work
An ability to organize and present information for a varied audience.
Work experience

2.  Recreation Receptionist December 2013 to December 2014
Recreation Receptionist at Emirates Palace Hotel, Abu Dhabi. Tel +97126907311
E-mail :hr@emiratespalace.ae
 Recreation Attendant : December 2014 to May2015
Pool and beach operator in the beach club of Emirates Palace Hotel
 Hotel Receptionist November 2010 to May 2012
Receptionist at Hotel Royal, Agadir, Mohamed 5 Street
E-mail: Royal@menara.ma
 Service plus Operator June2015 to current
Operator at the Address Dubai Mall Hotel.
Email : serviceplusdmh@theaddress.com . Tell: +97144388888
 Criminal InvestigationDepartment
CID data clerk Agent at The Address Dubai Mall Hotel
Educational Background
Bachelor of English Literature , Ibn zohr University Agadir
University diploma in English literature and language structure , ibn zohr university ,Agadir .
+212528220878
TEFL Certificate from Bridge TEFL ,USA online courses with grade B , 120 hour TEFL Diploma
SKILLS
Microsoft Office good using
Windows XP / Linux / Mac …etc
Hospitality system skills: Opera / Micros /Citrex/Outlook/ Hotsos/ Credit Cards …etc
LANGUAGES SPOKEN
Arabic : native language
English : fluent
French : basic
Italian : little