2 ewa overview_info day

SAP EarlyWatch
Alert – Overview

SAP Active Global Support

Agenda – SAP EarlyWatch Alert

What is the SAP EarlyWatch Alert?
Executive Summary
Benefits
Data Transfer
Value Proposition
Difference SAP EarlyWatch /
SAP EarlyWatch Check
Monitoring
Content
Service Procedure
Sample Report with Explanations
Prerequisites
© SAP AG 2005, Title of Presentation / Speaker Name / 2

What is the SAP EarlyWatch Alert

What is the SAP EarlyWatch Alert?

Important system data is transmitted from the SAP customer system to SAP
at regular intervals via the remote connection.

The data transferred includes only technical data with non sensitive
content, which is transparent and manageable in transaction SDCCN

SAP analyzes this data and provides a clear overview of the results in a
report which can be downloaded from SAP Solution Manager.

Keeping total cost of ownership low and the performance of your SAP
solution high is a tremendous value to your business – a value delivered by
SAP EarlyWatch Alert.


Executive Summary

SAP EarlyWatch Alert

The SAP EarlyWatch Alert:
Identifies potential problems at an early stage
Prevents bottlenecks
React to issues such as bottlenecks before they become critical
Know what is affecting the performance and stability of your solution

Monitors the following regularly and automatically:
The performance of SAP systems
Essential administrative areas of SAP systems
Greatly minimize the risk of downtime
The value of SAP EarlyWatch Alert:
Reduce TCO by knowing what is affecting the performance and
stability of your solution

The underlying concept is to ensure smooth operation of individual
SAP systems by keeping you informed of their status and
allowing you to take action, before severe technical problems occur


SAP EarlyWatch Alert: Benefits 1/4

What are the benefits for the customer?

The regular transmission and evaluation of SAP system data serves as a
basis for identifying potential irregularities in customer systems at an early
stage.

SAP EarlyWatch Alert offers the customer a proactive service that
makes it possible to identify standard problems before it turns into an
acute problem, and recommends suitable countermeasures, such as
implementing the instructions given in the report.




The availability of up-to-date SAP System data makes it easier for SAP
support staff to solve acute problem messages and significantly speeds up
the problem processing procedure. This results in even greater efficiency in
SAP's support activities.

The results of the SAP EarlyWatch Alert are the basis for other SAP services
such as the
SAP GoingLive Functional Upgrade Check (GLFU) or
SAP EarlyWatch Check (EW).




With SAP EarlyWatch Alert,
the download for the all remote sessions will be done automatically.
the EarlyWatch Alert informs the customer about problems with the
download.



What are the benefits EWA in SAP Solution Manager?

If you display the EarlyWatch Alert in Solution Manager, you benefit from:
Access to detailed download data on which EWA Reports are founded
Higher availability of graphics (on SAP Service Marketplace only a
limited selection is available)
Concise, central administration and archiving possible
Allocation and documentation of Tasks (in EWA Session).
Summary of EWAs and selection of content via SL Reporting
Tracking of Tasks in SL Reporting.


SAP EarlyWatch Alert Data Transfer

CUSTOMER
Satellite
Satellite
System
System RF
C
Da
ta
t ra
ns SAP Solution
fer
Manager
SAP Service
Satellite
Satellite RFC Data transfer
System
System Marketplace
er
n sf
tra
a
Dat
C
RF
Satellite
Satellite
System
System

Alternative / Parallel RFC Data transfer

SAP recommends to connect in parallel SAP Solution Manager
and EWA in the first 3 months


SAP EarlyWatch Alert / SAP EarlyWatch Check

What is the difference between
SAP EarlyWatch Alert and SAP EarlyWatch Check?

The SAP EarlyWatch Alert is an automated tool which SAP provides for the
customer.
By using this tool, you can monitor the performance and the administration
of each SAP system in your solution landscape.
The automatic checks carried out by SAP are being developed constantly.
Depending on the status of your system, the SAP EarlyWatch Alert will
trigger further services such as the SAP EarlyWatch Check.

The SAP EarlyWatch Check is normally performed over a remote connection
by a technical service engineer.
During the service your system is being analyzed.
The service engineer will also diagnose particularly complex problems and
develop solutions.


EarlyWatch Alert (EWA) and EarlyWatch Check

Satellite SAP
SAP Support
System Solution
Manager
1 3
Send EWA Data If red rating
Process EWA Data automated forward Check red rated EWA
Collect Data
to SAP* Report
Implement Check EWA Report

recommendations

2 SAP
Solution Manager

Deliver Services Contact Customer and
Implement create Service Plan
recommendations (for example Early Contact Customer
Watch)

5 4
Customer SAP

* forward also in case of initial connection and every four weeks


SAP EarlyWatch Alert – Content

System Configuration

Performance Overview

Workload Distribution

SAP System Operations

Hardware Capacity

Database Performance

Database Administration

Trend Analysis


Content 1/4

System Configuration
To ensure optimal support of your SAP system, SAP EarlyWatch Alert
checks:
Hardware Configuration
Software Configuration

Performance Overview
The performance of your system is analyzed with respect to the
average response times and total workload.
SAP EarlyWatch Alert:
Checks the current workload
Identifies the 15 transactions with the highest total response time
Provides a history of activity and average response times


Content 2/4

Workload Distribution
The performance of your system is analyzed with respect to workload
distribution.
The SAP EarlyWatch Alert shows:
Database load distribution at different times of day
Typical database load peaks

SAP System Operations
Your system is analyzed with respect to daily operation to detected
problems that may impair system operation and stability.
The SAP EarlyWatch Alert checks:
The number of update errors
For large or rapidly growing tables
If the maximum number of jobs in spool is reached
The size of the batch input Log Files
For program errors (ABAP Dumps)


Content 3/4

Hardware Capacity
The SAP EarlyWatch Alert checks your SAP System for:
Potential CPU bottlenecks or
Memory bottlenecks

Database Performance
The performance of your system is analyzed with respect to the
database performance. The SAP EarlyWatch Alert checks:
Locally managed temp tablespace
If database parameters follow standard recommendations

Database Administration
The SAP EarlyWatch Alert checks:
Database growth levels
Tablespaces that may overflow in the near future


Content 4/4

Trend Analysis
This section contains the trend analysis for key performance
indicators (KPIs). Diagrams or tables are built week by week after
activating SAP EarlyWatch Alert.
The diagrams or tables show the development of:
System activity
Response Time
System Operating
Hardware Capacity


Sample Report with Explanation

To help you understand your
SAP EarlyWatch Alert report,
refer to the sample report.

It is located in the SAP
Service Marketplace at
www.service.sap.com/ewa
Media Library


Prerequisites 1/6

The main prerequisites for using
SAP EarlyWatch Alert are:
A remote connection between your SAP
component and your SAP Solution Manager.
Your SAP System must be release 3.1I or
higher
Implementation of SAP Note 91488, 187939 .
The job SAP_COLLECTOR_FOR_PERMONITOR
must be scheduled hourly. To verify this, call
transaction SM37 in your system.


Prerequisites 2/6

Technical requirements SAP Note
144864
A working network connection
Set up of the RFC destination "SAPOSS"
Data collectors must be running
Hardware and software data are
maintained
Profile parameters are set


Prerequisites 3/6

Run RTCCTOOL ( SAP Note 69455)
and implement all listed
recommendations
RTCCTOOL is a service tool that supports
you in the technical preparation of the
system. RTCCTOOL checks the availability
of the tools required for SAP service
sessions.
RTCCTOOL is contained in add-on ST-A/PI.


Prerequisites 4/6

Execute transaction SDCCN and
activate the Automatic Session
Manager (ASM)
The Service Data Control Center is a service
tool that provides an overview of the planned
service sessions. It carries out the data
transfer between your SAP System and SAP.
Transaction SDCCN is available as follows:
ST-PI (SAP Note 116095)


Prerequisites 5/6

Activate SAP EarlyWatch Alert
SAP Note 207223
Activate SAP EarlyWatch Alert in SAP
Solution Manager for all SAP systems in
productive operation.


Prerequisites 6/6

Address special considerations
for certain SAP components
(for example SAP BW, SAP APO),
database platforms and R/3 releases.
For more details, refer to SAP Note 91488

Important Notes
Please find here most important notes for service
preparation:
SAP Note 91488 - SAP Support Services: Central
preparation note
SAP Note 144864 - SAP Remote Services: Technical
preparation
SAP Note 69455 - Service tools for Applications ST-A/PI
(ST14 & RTCCTOOL)
SAP Note 560475 - Frequently asked questions on the
Solution Tool plug-in (ST-PI)
SAP Note 207223 - Activating the SAP EarlyWatch Alert


Copyright 2006 SAP AG. All Rights Reserved
No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG. The information
contained herein may be changed without prior notice.
Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors.
Microsoft, Windows, Outlook, and PowerPoint are registered trademarks of Microsoft Corporation.
IBM, DB2, DB2 Universal Database, OS/2, Parallel Sysplex, MVS/ESA, AIX, S/390, AS/400, OS/390, OS/400, iSeries, pSeries, xSeries, zSeries, z/OS, AFP,
Intelligent Miner, WebSphere, Netfinity, Tivoli, and Informix are trademarks or registered trademarks of IBM Corporation in the United States and/or other
countries.
Oracle is a registered trademark of Oracle Corporation.
UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group.
Citrix, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, and MultiWin are trademarks or registered trademarks of Citrix Systems, Inc.
HTML, XML, XHTML and W3C are trademarks or registered trademarks of W3C®, World Wide Web Consortium, Massachusetts Institute of Technology.
Java is a registered trademark of Sun Microsystems, Inc.
JavaScript is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape.
MaxDB is a trademark of MySQL AB, Sweden.
SAP, R/3, mySAP, mySAP.com, xApps, xApp, SAP NetWeaver and other SAP products and services mentioned herein as well as their respective logos are
trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world. All other product and service names mentioned
are the trademarks of their respective companies. Data contained in this document serves informational purposes only. National product specifications may vary.

The information in this document is proprietary to SAP. No part of this document may be reproduced, copied, or transmitted in any form or for any purpose
without the express prior written permission of SAP AG.
This document is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended
strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product
strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice.
SAP assumes no responsibility for errors or omissions in this document. SAP does not warrant the accuracy or completeness of the information, text, graphics,
links, or other items contained within this material. This document is provided without a warranty of any kind, either express or implied, including but not limited
to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
SAP shall have no liability for damages of any kind including without limitation direct, special, indirect, or consequential damages that may result from the use of
these materials. This limitation shall not apply in cases of intent or gross negligence.
The statutory liability for personal injury and defective products is not affected. SAP has no control over the information that you may access through the use of
hot links contained in these materials and does not endorse your use of third-party Web pages nor provide any warranty whatsoever relating to third-party Web
pages


2 ewa overview_info day

Recomendados

Recomendados

Mais conteúdo relacionado

Mais procurados

Mais procurados (20)

Semelhante a 2 ewa overview_info day

Semelhante a 2 ewa overview_info day (20)

2 ewa overview_info day