The Lost Leadership Skill – Listening! One of the most powerful and overlooked tools in today’s leadership toolbox is the simple act of deeply listening to another person. We are not talking about the kind of listening that happens in ordinary conversations, where people are eager to raise objections, point out obstacles to any new idea, or recall how a similar idea previously failed. This module explores generous listening - listening with curiosity, with a spirit of inquiry rather than the over-used advocacy approach where ideas are debated, fresh perspectives are silenced, and enthusiasm quickly evaporates. Generous listening creates powerful “thinking partnerships” and a “thinking environment” where people are free to be far more creative and productive. Based on Nancy Kline’s book, “Time to Think”, the Thinking Environment model has been proven in companies, government agencies, universities, schools, political groups and voluntary organizations. The language of leadership begins with the four magic words “Interesting! Tell me more . . . “. Although we spend almost half of our waking hours listening, most people have never received any guidance on how to listen effectively. Leaders who master this straightforward approach to listening powerfully can truly transform an organization and unleash the group genius of their people.

1. 05 The Lost Leadership Skill - Listening! Kimberly’s Breakthrough Leadership Kimberly Wiefling, M.S. Copyright Wiefling Consulting, LLC 2008

2. Breakthrough Results Course Outline Leading into the Future 1-to-1 Leadership Self Leadership Team Leadership Organization Leadership Global Leadership Introduction to Leadership What is Leadership? Leadership vs. Management – Is There a Difference? “ The Leadership Challenge” - Kouzes & Posner Model Becoming the Kind of Leader You Admire - The Endless Journey Why Would Anyone Follow You? - Values-based Leadership The Lost Leadership Skill - Listening Inspire Action – Set Clear Goals Beyond Words - Effective Communication Building Trust – The Foundation of Results Overcoming “The 5 Dysfunctions of a Team” - Patrick Lencioni’s Model Leading Through the Phases of Team Development Leading Organizations – Bigger Challenges Leading Change Leading in an Increasingly Global Business Environment 1 2 3 4 5 7 6 8 9 10 11 12 13 14 Copyright Wiefling Consulting, LLC 2008

5. Communication Includes Both Talking and Listening Communication Involves Both the Head and the Heart Copyright Wiefling Consulting, LLC 2008

7. FEATURE FILMS ARE THE RE- SULT OF YEARS OF SCIEN- TIFIC STUDY COMBINED WITH THE EXPERIENCE OF YEARS Copyright Wiefling Consulting, LLC 2008

8. Be CURIOUS about other people’s perspectives. Being SURE is not the same as being right! Copyright Wiefling Consulting, LLC 2008

9. What % of Everything do You Know? Copyright Wiefling Consulting, LLC 2008 100% of Everything that can be known What % do you know?

10. Generous Listening Generous Listening expands the conversation Poor listening can kill a conversation Copyright Wiefling Consulting, LLC 2008

11. Interesting! Tell me more . . . 4 Magic Words Copyright Wiefling Consulting, LLC 2008

15. VICTIM TRY EXCUSES YES, BUT Copyright Wiefling Consulting, LLC 2008

19. For further information please contact: ALC Education, Inc. www.alc-education.co.jp Japan 03-5464-2815 Copyright Wiefling Consulting, LLC 2008 www.wiefling.com kimberly@wiefling.com USA 650 867 0847