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Team Thunder Cloud
1.
Team THUNDER CLOUD
HELPDESK IN THE CLOUD
2.
3.
Contractors
4.
Military Users
5.
DoD Civilian
6.
7.
Single, purpose built
CMDB allowing for business awareness of service desk functions
8.
Powerful, proven workflow
engine enabling automation of service desk processes
9.
Seamless integration with
other service management solutions
10.
Simplified interfaces for
rapid incident and problem creation and closure
11.
Multi-tenant architecture supporting
service desk consolidation for global enterprises
12.
13.
Certificate issues
14.
Its not safe!
15.
Loss of control
over data
16.
Unable to prove
compliance
17.
No control over
performance
18.
19.
Deployment
20.
Industry specific standards
and protocols
21.
Open Client
22.
Federated Identity
23.
Location Awareness
24.
Security
25.
SLA’s
26.
Life Cycle Management
27.
28.
Always at
the latest version
29.
No additional hardware
investment
30.
Back up and
disaster recovery included
31.
Less human interaction
32.
33.
34.
Regulatory compliance
35.
Data location
36.
Data segregation
37.
Recovery
38.
Investigative support
39.
40.
HELPDESK IN THE
CLOUD Options/Architectural Comparison
41.
42.
Budget issues is
a prime reason to move to the cloud.
43.
Savings on personnel
cost.
44.
Savings on hardware
cost.
45.
46.
Six week pilot
of 100 users
47.
Transition users over
a 12 month period
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