Stability, that is the answer. If you are working in the IT department, then your purpose is to provide the information that the organization needs in order operate on a daily basis.1) ERP systems track the flow of money so that managers can take the right actions, and avoid accounting problems2) Smooth out the bumps: provide the information necessary to keep every person working effectively 3) automate the effort that is going to waste.4) To queue up requests in such a way as to avoid problems with peak demand,If you want a stable organization, you want an even more stable IT department. All of the metrics that we use to measure the IT department are around stability: uninterrupted 7x24 access to systems, 99.95 % up-time for servers, careful management and upgrades so that nobody is disrupted.