1. Prof. K. Subramanian
Professor & Director, Advanced Center for Informatics & Innovative
Learning, IGNOU
IT Adviser to CAG of India
Ex-DDG(NIC), Ministry of Communications & Information Technology
President, Cyber Society of India
Emeritus President, eInformation Systems, Security, Audit Association

2. What we have! & What we do not?
What we Have? What we Do NOT have?
1Billion+ Population

Political will to Implement
A Vision, Mission & A Good NeGP Plan.

Missing Project Governance discipline
Department of IT (Federal & States)

National development commitment
Dept. Administrative reforms

Synergy between departments
Converging Technologies

Concentrate only on “T” and not on “I” in IT
Individual excellence

Collaborative efforts to make it happen
Huge allocations for rural, panchayatraj

Team working sprit
allocations
Center-state & Inter-state relationships
Developed communication infrastructure

Standardization
SWAN

Professional, operational & functional integration
SDC

Multi stake holder participation
CSC

Feedback correction
Mission mode Projects

Disaster and contingency planning
Top driven approach

Local needs to be met
Huge data

Bottom driven approach
CSR

Information-currency, timely, accurate and
Corporate Ethics!

assurance
Huge Unemployment-Graduates not

Personal Social Responsibility
employable
Personal Ethics
Expenditure without outcomes

Skills development
Good outcome monitored Programe Management
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3. Principles of Good Governance
 Leadership  Humane Governance
 Selflessness  Should be Creative
 Integrity  Uses Knowledge for
National Wealth and
 Objectivity
Health creation
 Accountability
 Understands the
 Openness
economics of Knowledge
 Honesty
 High Morality
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4. … but about Government !

5. e-Government
Technology
Resources
Process
People
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6. e-Government is evolutionary
Naming is evolutionary,
e-Governance is yet to Take off
Good Governance ?
Efficient Government …
Effective Government …
Open Government …
Joined-up Government..
Connected Government

7. MEDIATING FACTORS:
Environment
Culture
Structure INFORMATIO
ORGANIZATIONS
Standard Procedures N
Politics TECHNOLOGY
Management Decisions
Chance
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8. Digital Administration
Metrics of IT Value and Effectiveness
Assessment of IT Functions
 Utility
 Strategy
 Efficiency  Delivery
 Economy  Technology
 People
 Control
 Systems
 Security
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9. Fail to Plan Analysis Digital Administration
 The scale and complexity of  a Week IT Alignment with
organizational change proposed by Government functions
eGOV projects necessitates a  Missing Integrated holistic view of
managerial rather than technical the Mission & Vision & ICT
approach. Implementation
 Needs more Managerial  Missing backend integration
Synergization of National  Failed to address Socio-Cultural,
Development focus (Government as
Human, ethical Aspects-for projects
one)
which are multi-state and inter and
 eGOV projects needs Process re- intra departmental dependant.
engineering issues and organizational
politics. to be supplemented with
organizational change, Business
Process Management.
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10. Plan to Fail Analysis eGOV & Digital Administration
People failure
Decision making Failure
Design & Definition Failures
Project Discipline Failures
Supplier Management Failures
Standardization Failure
Costing Failure
Risk management and Legal Gaps
Human Computer Interface & System Usability Failure
Sustainability Failure (PPP)‫‏‬
Change Management/Impact failure
Technology Management & Management of Technology Failure
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11. EGOV Project Governance
Strengthening Integration of Multi-
stakeholders
 Operational Integration
 Professional Integration (HR)‫‏‬
 Emotional/Cultural Integration
 ICT & Government Business & Services Integration
 Multi Technology coexistance and seamless
integration
 Information Assurance
 Quality, Currency, Customization/Personalization
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12. eGovernance & Digital
Administration
Skill Balancing & Education
 Few executives in governance roles have the necessary
skills, knowledge and experience
 Few executives have had any formal training in their
project governance roles
 Business executives tend to approach project
governance with good intentions, but with little
governance-specific skills, knowledge and education.
It is assumed by all parties that no such expertise is
needed. This is a false assumption.
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13. Multi sector-Multi location-Multi stakeholders of
Digital Administration
Lessons Learned
1. Four Dimensions
 1.Process Dimension
 2.People Dimension
 3. Technology Dimension
 4. Resource Dimension
2.Automation to Transformation
3. Output based to Outcome Based
3. Service is paramount & Process is subordinate
Focus on Services, & Service Levels
4.BPR- Choose carefully between Incremental Approach &
Radical Approach keeping Customer-friendliness,
Efficiency & Effectiveness
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14. Future Directions-I
 Implementation Through Committed Leadership (Integrating
Polity and Bureaucracy) From Vision Mission 
Implementation-->Impact study->Improvisation
Create affordable robust ICT infrastructure and adapt System

Usability concepts
Adapt standards for interoperability and Integratability

Sustainable and affordable solutions: Cost Effectiveness –> E-

governance initiatives should pay for themselves
Government Information bases are to be integrated, auditable

and verifiable and consistent and information integrity to be
assured as Government as One, cutting the barriers of
rules/Business of allocation
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15. Future Directions-II
Adapting a well planned “change management” drive

Projectisation of IT & Good IT Project Governance

Employment Generation through Entrepreneurship

e-Governance Implementation approaches (From Visioning to

Completion)‫‏‬
 Rapid prototyping
 Citizen Centric initiatives roll out approach
 E-Governance - Managed Approach
 Rapid replication after pilot success--Take mature steps to rapidly
move up the e-Governance Evolution Staircase (attaining maturity)‫‏‬
 Assure Quality and ensure front end web-enablement and backend
integration.
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16. Four Mantras of Good Digital Governance
 From Vision Mission Implementation-->Impact study-
>Improvisation- Leadership & Alignment
 Projects Formulate, Architect, Design & Construct,
Comprehensive Multi-tier Review, Monitoring & Feedback
control
 Collaborate, Communicate, Cooperate, Co-work & co-exist
 Logical Process Integration (ERP) superimposed with BI
makes the Enterprise a creative and Innovative A mature
accountable, transparent and Open Government
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17. Standards-Certification & Compliance
 ISO 9000
 IS 14000
 COSO
 COBIT
 ITIL
 ISO 27000 Family
 Six Sigma, CMMI, PCMMI
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18. Importance of Group Standards -no one standard meets all requirements
ISO 27001/BS7799 Vs COBIT Vs CMM & PCMM Vs ITIL
Mission
Business Objectives
Business Risks
Applicable Risks
Internal Controls
Review
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19. Assurance in the PPP Environment
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03/10/08 Suny BUFF Lecture 27th Nov 2007
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20. Enabling to rapidly move up the
e-Governance Evolution Staircase
5. Outsourcing
4. Transformation Define policy and
Funding stream allocations outsource execution
Agency identity Retain monitoring and control
“Big Browser”
3. Transaction Evolve PPP model
Strategy/Policy
Competition
People
Confidentiality/privacy Outsource service delivery staff
Process
Job structures
Fee for transaction
Technology Outsource process execution staff
Relocation/telecommuting
E-authentication
2. Interaction Organization
Cost/ Searchable Performance accountability
Self-services
Complexity Database Multiple-programs skills
Skill set changes
Public response/ Privacy reduces
Portfolio mgmt.
email
Sourcing
Content mgmt. Inc. business staff
Outsource customer
Increased Integrated services facing processes
1. Presence support staff Trigger
BPR Outsource backend processes
Change value chain
Governance Relationship mgmt. New processes/services
Publish Online interfaces Change relationships
Knowledge mgmt.
Channel mgmt. (G2G, G2B, G2C, G2E)
E-mail best prac. Constituent
Existing
Content mgmt. Legacy sys. links Value
Metadata Applications
Security
Streamline New applications
Data synch. Infrastructure
Information access
processes New data structures
24x7 infrastructure
Search engine
Web site Sourcing
E-mail
Markup
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21. Governance Maturity Model
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22. Conclusion
 The functional owners in Government are starting to use
eGovernment as an instrument to transform their
interactions with their constituents
 Innovative value-added services can be developed once
technology is used to make it easier for Government agencies
to collaborate
 To prevent the sustainability of IT systems from becoming an
issue, the programme design should be done holistically –
including efforts to promote its usage
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23. Conclusion
 e-Government rests on 4 pillars
 Process
 People
 Technology
 Resources
 There are valuable lessons in each area.
 drawn from experience
 Success lies in assimilating these lessons & practicing in
real life eGov projects
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24. Let all of us work together to make our Country a Developed
And Good Governed Nation
FOR FURTHER

INFORMATION PLEASE
CONTACT :-
E-MAIL:

ksdir@nic.in

ksmanian48@gmail.com

ksmanian@ignou.ac.in

91-11-23219857

Fax:91-11-23217004

Office of the CAG,

10, B.Z. Marg,

New Delhi-110002

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