1. T S Krishna Chaitanya
(M) - +91-9848084794
krishnatsc26@gmail.com
DOB: 20-08-1986
OBJECTIVE
Hardworking and enthusiastic junior level Network Engineer with good skills in
Cisco IT Infrastructure and proven track record by meeting key performance
targets.
■ PROFILE SUMMARY
 Primary help desk technical assistance and troubleshooting on IT platform
 Setting up, configuration and organization of IT infrastructure including
switches, routers and network protocols.
Key Skills
 Outstanding customer service and client interfacing skills
 Ability to perform excellently on individual projects and cooperatively on
teams
 High adaptability and capable of handling high workloads.
■ PROFESSIONAL EXPERIENCE
SIFY TECHNOLOGIES LTD Hyderabad 2013 – Present
Customer Support Executive
 Manage connection, configuration and organization of Network equipment in
IT architecture of organization.
 Configure IT LAN/WAN features.
 Responsible formaintaining and monitoring performance of network.

2.  Provide first-level technical support; assisting users who have network
problems.
 Basic experience with One-Click Software Ticketing tool for assigning tasks to
respective engineers.
 Provide support services for network devices using Remote monitoring tools
(Team viewer).
 Support and provide solutions fornetwork failures, making recommendations
for possible fixes
 Coordinate with team members to reduce technical complication sand
collaborate on projects
DSM INFOCOM PVT LTD KADAPA 2011 – 2013
Field Engineer
 Initial configuration of Routers & Switches.
 Identify the product defects & Providing L1 Troubleshooting.
 Identification of various Network related issues and providing solutions for
that on priority basis.
 Basic understanding of Network topologies & Protocols.
 Providing support to the existing Network Infrastructure.
 Remote support to different locations via different Network Monitoring
Tools
 Coordinating different teams in solving the issues related to Network
Implementation
 Retrieving data related to customer in different region using PRTG
Monitoring Tool (SOLARWINDS).
Jawaharlal Nehru Architecture & Fine Arts University Hyderabad 2010 – 2011
Lab Technical Facilitator
 Installation of Server OS and Active Directory.
 Installation of Windows XP, Ubuntu OS along with different
applications

3.  Maintaining & Troubleshooting LAN Connectivity
 System Maintenance which includes Hardware & Software
 Creating Users in the domain and giving firewall protection forthem
 Installation of Antivirus related applications
 Good knowledge in Windows Server 2003/2008 basics.
■ EDUCATION
 Master of Computer Applications, Mallareddy College of Engineering &
Technology, JNT University, 2009 with 77%
 Bachelor of Science in Computer Science, Nishitha Degree College, Osmania
University, 2006 with 67%
 Board of Intermediate, Gowtham Jr College, 2003 with 69.8%
 Board of Secondary Education, Jai Hind Montessory, 2001 with 74.5%