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THE ONE GROUP is a specialist recruitment and performance
                                                improvement business.

❚ PEOPLE FOCUS, FIRST AND ALWAYS
We passionately believe that people make the difference
and having the right people, in the right place, loving what
they do is the real secret behind every successful business.
Our continued success is due to our relentless focus on how
we understand and treat people; this is at the heart of                                                 Seriously good with people
everything we do. It’s what makes us unique.

❚ THE ONE GROUP
The business has grown significantly since it was formed in                    Executive
2004. The group now comprises of four divisions with a         Specialist                                    Specialist                 Performance
                                                                              Search and
range of specialist services, including three recruitment       Services                                    Recruitment                Improvement
businesses and a performance improvement business,
                                                                               selection
providing specialist expertise in people development,
strategy, leadership and culture alignment.




   “ I feel like I am their                                    Business        Laycock              THE ONE                5s
                                                                                                                                           One
                                                                                                                                       Performance
     only client; I never                                      Divisions       Williams              GROUP            Recruitment
                                                                                                                                        Outcome

    have to chase them,
      they just deliver                                                     • Senior Executive                                         • High Performance
       and quickly.”                                           Focused
                                                                              Recruitment
                                                                            • Construction &
                                                                                                 • Accountancy
                                                                                                 • IT
                                                                                                                     • Technical
                                                                                                                     • Manufacturing
                                                                                                                                         Culture
                                                                                                                                       • Commercial Skills
                                                                              Property           • HR                • Engineering     • Leadership &
 Stock and Cost Accountant, Abcam, Cambridge                   Expertise    • Industry &         • Office            • Purchasing        Management
                                                                              Commerce           • Executive         • Logistics       • Transition &
                                                                            • International                                              Change
The right people, loving what they do.
❚ GROWTH IN A DIFFICULT MARKET                                 ❚ SERIOUSLY GOOD WITH PEOPLE
In 2004, when our business was born, we had one address,       Not only do we help our clients find the right people loving
one service offering and three staff. We are now proud to      what they do, we also maintain this philosophy within our
be a significant business with offices in Peterborough,        own business. We are very proud of how long our people
Cambridge, Manchester and London, and a fabulous team
of over 40 talented individuals delivering over 20 different
                                                               stay with us and our very high engagement scores. We are
                                                               serious about our quality approach to helping people, but      “ Being recruited by
specialist services.                                           we don’t take ourselves too seriously. This blend works
                                                               really well for us. Our reputation for quality consultation
                                                                                                                              THE ONE GROUP was
                                                               and extensive experience is why our client base has
                                                               grown so rapidly.                                              my best recruitment
                                                                                                                                 experience – the
                                                                                                                                 energy and the
                                                                                                                                team ethos really
                                                                                                                                  came across.”




                         RECOMMENDATION!
               In a recent confidential survey, we asked our staff how likely they
                were to recommend THE ONE GROUP as a great place to work;
                     every staff member responded with at least 8 out of 10.

                                                                                                                                    Seriously good with people
A specialist consultancy supplying high quality permanent
                                                 and temporary candidates for Accountancy, Office, HR, IT
                                                 and Executive level vacancies

❚ OUR ETHOS                                                      ❚ SPECIALIST EXPERTISE                                          ❚ CANDIDATE FIRST AND ALWAYS
We won’t just find anyone. We’ll find THE ONE.                   We are specialists not generalists. Our approach is always to   Our candidate charter states that we will assist, develop,
Finding the one means going a lot further than                   build teams that focus on very specific sectors and job         advise and nurture all of our candidates. Quite simply they
landing a pile of CVs on your desk. It’s what makes              disciplines. We know that specialist advisors are the only      value this support and it works for us too. It ensures we have
us different.                                                    way to deliver a high quality service. Our consultants have     the best and most loyal candidates on our database.
We invest in attracting and keeping the best consultants and     years of recruitment expertise, coupled with first hand         We continually scrutinise our database using many methods
bring in people with relevant specialist sector experience and   experience and knowledge of the skills and technical            to contact people who may or may not be considering a
local knowledge. We recognise the power of strong,               qualifications needed for various roles and the day-to-day      career move.
                                                                 issues faced within these sectors. In essence, we understand
long-term relationships, that is why you won’t get passed
                                                                 the industries we support and can ensure candidates are of
around. Instead we always assign a dedicated consultant
                                                                 the right calibre before they are submitted to a vacancy.
who will build a detailed understanding of your business and
all potential candidates. This provides the highest possible
tailored and personal service.


❚ KEY STATISTICS




                                                                                                                             V P
                         4,000 candidate calls every month

                               250 job adverts each week

                          600 new applications each month

                         12,000 website visits every month

                  25%* of our candidates are generated through personal
                              recommendation and referral    *exceptional in the recruitment industry

                                                                                                                                 Recruitment as it should be
Candidate Management Cycle



Registration                               Search/Recruitment Strategy
•   CV review and critique                 •   Review search options
•   Career history and experience          •   Agree search strategy
•   Culture preferences                    •   Review business approach options
•   Competency review                      •   Agree vacancy application
•   Profiling                              •   Agree client approach strategy
•   Career ambition
•   Managing Aspirations




Placement and beyond                       Interview Management
• Manage application                       •   Interview technique and experience
    process and paperwork                  •   Pre-interview preparation
•   Support exit and start date            •   Business briefings
•   Early review                           •   Arrange interviews
•   Mid term review                        •   Post interview review/ feedback
•   Periodic contact to update candidate   •   Manage de-selection
    database
                                           •   Successful interview management
Seriously good with people
Vacancy Management Cycle


• Full organisation research                                                •   Define and agree search strategy
• Agree terms of engagement                                                 •   Advertising strategy
• Role briefing and recruiting                                              •   Short-listing process
    manager interview                                                       •   Candidate review
• Organisation culture assessment         Vacancy                Search     •   Candidate options and selection
• Team dynamics                           Briefing              Strategy        strategy
• Business goals and role
    challenges
• Role specification
• Career prospects and
    individual development



•   Manage selection process                                                • Agree interviewing strategy
•   Agree contract conditions                                               • Arrange interviews
•   Offer management                                                        • Agree application process and
•   Manage exit process and                 Post                Interview       policies
    start dates                          Placement             Management   •   Post interview reviews
• Post placement review                                                     •   De-select candidates
• Mid term review                                                           •   Agree further stage interviews
                                                                            •   Selection advice and options
Specialist Recruitment - Accountancy

Our specialist team of consultants will find you the ideal candidates for your business, whether it is for temporary, or permanent roles.
We place candidates into a large variety of accountancy roles at all levels of experience and seniority.
Some of the more typical job titles and department functions are illustrated below.


                                                              ACCOUNTANCY
       FINANCE SUPPORT                    PART QUALIFIED/QBE                          PRACTICE                           QUALIFIED
          Purchase Ledger            Assistant Management Accountant              Practice Manager                   Financial Controller
            Sales Ledger               Assistant Financial Accountant                  Accounts                       Finance Manager
           Credit Control                   Assistant Accountant                      Audit & Risk                   Financial Accountant
              Payroll                     Project/ Cost Accountant                        Tax                     Management Accountant
         Accounts Assistant                Company Accountant                     Trainee/Graduate                    Group Accountant
           Book Keeper                       Accounts Manager                                                           Internal Audit



❚ EXECUTIVE RECRUITMENT
As a local specialist we offer extensive knowledge and experience of the local business communities. Our consultants have recruited across
the region for over a decade and possess the understanding, credibility and maturity required to provide a genuine business partnership.
No two recruitment processes are identical, therefore we draw upon our extensive capability to provide an individual and bespoke service.
Our consultants are passionate about being in tune with the local market and its influential business leaders. We are in regular contact
with high calibre individuals over many years to support, guide and advise them on all aspects of recruitment and career development.
It is this approach which enables us to identify, source and engage the best quality candidates who have the capabilities and
expertise to deliver.
Specialist Recruitment - HR

Our specialist team of consultants will find you the ideal candidates for your business, whether it is for temporary, or permanent roles.
We place candidates into a large variety of accountancy roles at all levels of experience and seniority.
Some of the more typical job titles and department functions are illustrated below.


                                                            HUMAN RESOURCES
         HR GENERALIST                LEARNING & DEVELOPMENT               COMPENSATION & BENEFITS                     RECRUITMENT
             Director                             Advisor                Head of Rewards & Performance                    Manager
         Business Partner                        Manager                              Manager                              Internal
             Manager                            Consultant                    Pensions Administrator                       Officer
              Officer                           Coordinator                     Rewards & Benefits                       Coordinator
             Assistant                            Trainer                              Analyst                            Assistant
              Advisor



❚ EXECUTIVE RECRUITMENT
As a local specialist we offer extensive knowledge and experience of the local business communities. Our consultants have recruited across
the region for over a decade and possess the understanding, credibility and maturity required to provide a genuine business partnership.
No two recruitment processes are identical, therefore we draw upon our extensive capability to provide an individual and bespoke service.
Our consultants are passionate about being in tune with the local market and its influential business leaders. We are in regular contact
with high calibre individuals over many years to support, guide and advise them on all aspects of recruitment and career development.
It is this approach which enables us to identify, source and engage the best quality candidates who have the capabilities and
expertise to deliver.
Specialist Recruitment - IT

Our specialist team of consultants will find you the ideal candidates for your business, whether it is for temporary, or permanent roles.
We place candidates into a large variety of accountancy roles at all levels of experience and seniority.
Some of the more typical job titles and department functions are illustrated below.


                                                    INFORMATION TECHNOLOGY
               DEVELOPMENT                                      MANAGEMENT                                          SUPPORT
                 Web Designer                                 IT Manager/Director                                Desktop Support
                Web Developer                                   Project Manager                                 Network Engineer
             Application Developer                           Development Manager                                    IT Analyst
               Software Engineer                                Change Manager                                   IT Administrator
              Hardware Engineer                                   Test Manager                                      IT Trainer
                                                               Helpdesk Manager



❚ EXECUTIVE RECRUITMENT
As a local specialist we offer extensive knowledge and experience of the local business communities. Our consultants have recruited across
the region for over a decade and possess the understanding, credibility and maturity required to provide a genuine business partnership.
No two recruitment processes are identical, therefore we draw upon our extensive capability to provide an individual and bespoke service.
Our consultants are passionate about being in tune with the local market and its influential business leaders. We are in regular contact
with high calibre individuals over many years to support, guide and advise them on all aspects of recruitment and career development.
It is this approach which enables us to identify, source and engage the best quality candidates who have the capabilities and
expertise to deliver.
Specialist Recruitment - Office

Our specialist team of consultants will find you the ideal candidates for your business, whether it is for temporary, or permanent roles.
We place candidates into a large variety of accountancy roles at all levels of experience and seniority.
Some of the more typical job titles and department functions are illustrated below.


                                                                     OFFICE
 ADMINISTRATION/ SECRETARIAL                   MARKETING                                 SALES                 PURCHASING/ SUPPLY CHAIN
                                            Marketing Manager/
                 PA                                                             Account Management                   Logistics & Transport
                                           Coordinator/Executive

             Secretarial                  Digital/Online Marketing              Business Development                    Stock Control
             Reception                      Brand Management                            Telesales                       Import/ Export
            Data Entry               Product Management/Development               Customer Service                       Procurement
          Office Manager             Communication Manager/Executive                  Internal Sales                       Planning
      Legal/ Medical Secretary             Database Marketing                    Sales Management                       Merchandising
         Financial Planning              Internal Communications                       Field Sales



❚ EXECUTIVE RECRUITMENT
As a local specialist we offer extensive knowledge and experience of the local business communities. Our consultants have recruited across
the region for over a decade and possess the understanding, credibility and maturity required to provide a genuine business partnership.
No two recruitment processes are identical, therefore we draw upon our extensive capability to provide an individual and bespoke service.
Our consultants are passionate about being in tune with the local market and its influential business leaders. We are in regular contact
with high calibre individuals over many years to support, guide and advise them on all aspects of recruitment and career development.
It is this approach which enables us to identify, source and engage the best quality candidates who have the capabilities and
expertise to deliver.
Seriously good with people...
                             ...don’t just take our word for it...



“ Their attitude epitomises what I look for
      in a RECRUITMENT PARTNER”
          Head of Business & Financial Services, Hanover Housing Group




                                                   “ I didn’t hesitate in ENGAGING
                                         THE ONE GROUP on a sole agency basis”
                                                                         Financial Controller, Plasti-kote Ltd
                                                                                                                 ”
                “ THE ONE GROUP are the only
          recruitment agency who have taken
             the time to really get to know


“                  ME and my career”
                                                            Tom, Cambridge
“ A recruitment agency that gets what it’s all


                                                                                                  ”
    about and above all is PROFESSIONAL”
                    Bill, Peterborough




“ Your efforts and communication
throughout the whole process filled
      me with CONFIDENCE”
                     Ben, Cambridge




                  “ I know I can expect HONESTY, integrity, and
                              consultative ADVICE”
                               Interim Financial Controller and now Commercial Director of Cummins Plc




         “ You EXCEEDED my expectations”          Marie, Peterborough
A specialist consultancy supplying technical and professional
                                       candidates to the manufacturing, engineering and supply-chain sectors

                                       5s is a manufacturing term, which epitomises our business values; to constantly drive for the most efficient, cost effective
                                       route for maximum return.
                                       At 5s Recruitment we pride ourselves as a forward thinking business established in a time where efficiency and service are at the top of the
                                       agenda in the industries we support. Our commitment is to provide a clear and transparent recruitment process, focused on high quality
                                       outcome and eliminating wasted time, effort and money.


                                       ❚ OUR SPECIALISM
                                       We operate in the Central and East of England region. We place high quality candidates into a range of disciplines within engineering and
                                       manufacturing businesses, typically within a salary range of £20,000 to £70,000. Specifically we source candidates for roles within the
                                       following disciplines:-


                                             ENGINEERING                                                                                    MANUFACTURING
   MAINTENANCE                   PROCESS                         DESIGN                         QUALITY                          PRODUCTION                           PLANNING
  Electricial Engineer        CAD Technician                Process Engineer                Quality Engineer                      Team Leader                  Planning Manager
 Mechanical Engineer        Electricial Designer        Manufacturing Engineer          Quality Control Inspector                Shift Manager                Material Controller
 Installation Engineer     Mechanical Designer            Operations Manager               Technicial Manager                 Operations Manager               Material Manager
    Field Engineer           Project Designer             Production Engineer          Supplier Quality Engineer              Production Manager              Production Planner
   Service Engineer          Design Manager                   NPI Engineer              Health & Safety Manager               Process Technologist
 Commission Engineer            Tool Maker                    R&D Engineer



                 PURCHASING                                                    LOGISTICS                                                         TECHNICIAL
      BUYING                  SOURCING                        WAREHOUSING                     DISTRIBUTION                         QUALITY                        TECHNICIAL
        Buyer            Procurement Manager                Distribution Manager            Dispatch Manager               Quality Control Manager               NPD Manager
Purchasing Manager        Packaging Manager                 Warehouse Manager               Transport Manager             Quality Assurance Manager            NPD Technologist
 Contract Manager         Portfolio Manager                    Stores Manager               Transport Planner                   Quality Manager                Development Chef
Supply Chain Manager        Product Buyer                     Logistic Manager                                              Packaging Technologist            Laboratory Manager
                                                           Stock Control Manager                                          Specifications Technologist          Hygiene Manager
                                                                                                                                                              Technicial Manager
❚ OUR TEAM
Our team is a great marriage of consultants with years of
recruitment expertise, and time spent working within
industrial manufacturing and engineering – in essence we
                                                                 4.     Experienced: we have first hand knowledge of the
                                                                        manufacturing and engineering industry meaning we
                                                                 can quickly establish what is required, often without a
                                                                                                                                 Business Partner
                                                                                                                                 Because of our client service ethic, our specialist know-how,
                                                                                                                                 together with our unrivalled candidate care programme we
understand the industries we support. We have first hand         detailed brief.                                                 maintain long-standing client relationships. Consequently,
experience and knowledge of the skills and technical                                                                             we can often shortcut the briefing process and offer more
qualifications needed for various roles and the day-to-day
issues faced in departments within these sectors.
                                                                 5.      Long Term: simply put, we play the
                                                                         long game. We get to know each
                                                                                                                                 detailed advice and guidance, particularly when clients are
                                                                                                                                 considering restructuring or departmental changes.
Consequently, we can quickly assess if candidates are of         client and each candidate so that we
the right calibre before we put them forward.                    can offer a value added service. As
                                                                 busy executives you rightly see
❚ OUR APPROACH                                                   recruitment as an additional task and we
Finding quality people to compliment                             seek to take away as much of that work as
your team is more challenging                                    possible and provide you with a quality service: a short list
than ever. Our consultants are                                   of candidates with advice and guidance regarding each
committed to gaining and                                         candidate. We do not send a pile of CVs for you to
maintaining a full understanding                                 sift and sort.
of your requirements right from
the start of the process, through to                             ❚ BENEFITS OF USING
the successful conclusion.
                                                                   5s RECRUITMENT
The five key aspects to our approach ensure you receive a
quality and efficient service.
                                                                 Quality Service                                                 www.5s-recruitment.co.uk
                                                                 We believe that although our approach to every piece of
                                                                                                                                 5s is a division of THE ONE GROUP
1.      Candidate Care Programme: we pride ourselves in
        offering high quality candidate care. We really get to
know our candidates and make sure we understand what is
                                                                 recruitment is tailor-made, our high service levels come
                                                                 as standard.

best for them in terms of their next career move, as well as     Efficient
discussing new opportunities and preparing them for              Because we understand technical business processes in
interview. Because of this time and effort invested with our     detail we can offer a faster more efficient and more
candidates the majority stay with us throughout their career     advisory service.
and recommend us to their colleagues too.                        Top Talent

2.       Geographic Focus: because we focus on the
         Central and East of England region, we have an
in-depth knowledge of both the companies operating
                                                                 Due to our care and attention to each
                                                                 and every candidate they stay with us.
                                                                 We really get to know our candidates
in this region and where the best local talent are               and make sure we understand what is
currently working.                                               best for them. Coupled with our tight
                                                                 focus on specific industries in the East
3.     Highly Networked: we make it our business to
       continue to be well networked, which keeps us abreast
of industry trends, issues, movements and developments.
                                                                 of England we have unrivalled access to
                                                                 the best regional talent pool.                                                        Seriously good with people
We close the gap between what your people can do and
                                                  what they must do to deliver the organisation’s goals

❚ ABOUT US                                                     1. Leadership Clarity – through a set of proven techniques,      bought in. In practice this means thoroughly investing in the
                                                               working with our experienced and skilled people we help          above steps, to ensure that they can make the right choices
One Performance Outcome is a performance
                                                               leadership teams identify their Mission, Vision and Values.      for themselves!
improvement business with a passionate focus on outcome.
Everything we do is about delivering results for clients.      From this we can determine the ‘gap’ between where the           The harsh facts are that we cannot force anyone to change
                                                               people are and where they need to be and design                  their attitude; only they can decide if they want to live your
A division of THE ONE GROUP, we work nationally and
                                                               interactions.                                                    vision and make the requested changes.
internationally from offices in Cambridgeshire and the
northwest.                                                     2. Awareness – to move your people you need to work on           5. Performance Behaviour – only once people have
                                                               making them aware. This means providing them with the            understood the strategy, worked out what’s in it for them,
Our vision is to keep growing through fanatical attention to
                                                               answer to simple questions such as ‘how has my job               learnt what to do and decided they want to be involved can
our clients’ outcome. We are trusted advisors who think
                                                               changed’ and ‘what do you want me to do differently’.            we expect people to do things differently.
differently. We create solutions that inspire and engage
people to lead, manage and perform in alignment with their     It also requires you to answer questions such as
business needs.                                                ‘what if I don’t want to
                                                                                                                                             ❚ OUR PEOPLE
                                                               change’, ‘what’s in it for                                                        One Performance Outcome is made up
Our values help us focus our efforts, hire the right people                                                                                       of a team of experienced, skilled and
                                                               me’ and other challenging
and describe ourselves to clients. They are:-                                                                                                     dynamic people who make your desired
                                                               questions.
• Agility in everything we do                                                                                                                    changes a reality. We focus on outcomes,
                                                               3. Skills – you will also                                                        drive for them passionately and ensure that
• Innovation, with expertise and passion                       need to invest in new skills to give                                          your business can deliver its goals as a result
• Outcome focused                                              them a chance of delivering according                                    of our involvement.
                                                               to your new model. Depending on the
• Delivery of as much hard work as it takes                                                                                          The Partners are long term veterans of the performance
                                                               scope of the changes you require this will
• Constructive dissatisfaction to strive for better outcomes                                                                       improvement industry, with over ten years experience
                                                               most likely focus on some of the following;
                                                                                                                                  each of making changes stick. Originally from industrial
❚ HOW WE HELP CLIENTS                                          • Leadership                                                     backgrounds they have first-hand experience of what it’s like
Clients come to us when they have a clear goal in mind,        • Management                                                     to work in complex, fast moving organisations.
which will change the way that people work and specifically    • Team work and communication                                    We are not specialists in any one sector and ensure we bring
‘how stuff gets done’ in the organisation.                                                                                      best practice from one market to another.
                                                               • Sales and commercial skills
Any leadership decision which moves the organisation                                                                            Our consultants are all experts, hired to bring particular skills,
                                                               • Personal effectiveness.
towards a new goal, away from current behaviours and                                                                            knowledge and content to our powerful mix! Their skills are
towards a new way of working creates a need to focus on        4. Attitude – adults in the workplace will only decide if they   focused around helping you drive that magical ingredient in
five pillars of activity.                                      want to make requested changes when they have been               your people – Performance Behaviour!
❚ Jagex Games Studios                                                            ❚ Bauer Media                                                                  ❚ SolutionsPT
 Jagex identified a need to change the way it                                     Like many large companies, Bauer has felt the pain of                          How do you take a high performance business
 brought new games to market. Easy to say                                         spending downturns and changed its business                                    to a new level without making the people feel
 difficult to do!                                                                 accordingly. The impact on people and teams has been                           put upon and pressurized?
 Issue – Jagex had been very successful but the leaders knew that what            mitigated through skilled interaction.                                         Issue – software and technology company SolutionsPT faced a state of
 they had done would be ‘toxic’ to their future.                                  Issue – support functions have been badly affected by                          flux whereby the Chairman wanted to take a back seat but was seen as
 Solution – our work has focused on working with the Executive to create          job cuts, teams are working harder, with less resource.                        ‘the leader’ in entirety.
 ‘Leadership Clarity’. We designed their Mission, Battleplans (vision) and        A newly formed team, needed to do things differently, work better              Solution – by working with the General Manager and Senior
 Values. Subsequently our team designed and delivered an all staff launch         together and deliver significant results.                                      Management Team One Perfomance Outcome created a broad group
 event, video messages and branding for their new direction under the             Solutions – in the HR team, the visionary Director knew that intervention      of leaders who deliver their mission with vigour – getting great results. By
 brand New Game Plus!                                                             was needed. One Performance Outcome was hired to work with the                 supporting the team with new skills, coaching and proprietary techniques
 As follow up we are now retained to coach all managers to                        team to help them; better understand the goals, work as a powerful             which shift mindsets, the client has taken their business to new levels and
 ensure that new ways of working are delivered and new business goals             team, solve real issues and ultimately deliver real value to their internal    the Chairman has now stepped back to enjoy watching his team flourish.
 achieved.                                                                        customers.                                                                     Outcomes – SolutionsPT is now winning new, significantly larger
 Outcomes – New Game Plus is now a reality. The organisation is in                Outcome – from a standing start the HR team now functions powerfully,          contracts than ever before and making more money. They have also been
 alignment with the CEO and Executive and striving to launch new games            delivering for their customers and working well as a team. Challenges          the fastest riser in the Sunday Times Best Companies list for two years
 faster, better and for less development input. Other than financial indicators   such as geographic spread, serving a variety of different businesses and       running and publicly credit One Perfomance Outcome for their
 Jagex invests in the Sunday Times ‘Best Companies’ list and is aiming to         legacy behaviours have all been addressed.                                     contribution to this!
 re-enter the Top 100 within 18 months.


 ❚ Frontline                                                                      ❚ WhiteConcierge
 Leading magazine distributor, Frontline, balance                                 Providing extraordinary telephone concierge
 the demands of the publishers who own them                                       services for high net worth individuals, in over
 and the supermarkets and other retailers who                                     twenty languages sounds simple – or does it?
 sell magazines. Serving the needs of both will never be easy.                    Issue - WhiteConcierge identified that it needed a consistent way to
 Issue – new teams, formed when employees TUPE’d to Frontline from                engage its people to deliver a ‘wow’ experience for its customers.
 publishing companies needed new skills to better manage their                    Solution – ‘Diamonds (Passion, Perfection and Polish)’ became
 customers.
 Solution –Account Managers and Newstrade Marketers each have
                                                                                  the watch words for extraordinary service at WhiteConcierge.
                                                                                  One Performance Outcome designed the brand, programme and
                                                                                                                                                                www.oneperformance.co.uk
 similar roles, whilst serving different ends of the market. By focusing on       roll-out, engaging the managers on the journey so that it lived beyond
 similarities and differences One Performance Outcome have developed              the excitement of the programme. Use of innovative tools helped               One Performance Outcome is a division of
 their commercials skills which mean they can better understand and               Diamonds change behavior for the long term!                                   THE ONE GROUP
 suggest solutions to their customers.                                            Outcomes – Diamonds is now lived and breathed, and used
 Outcomes – at the lowest level Frontline now work more powerfully with           every week as part of staff inductions. It’s not only valuable to employees
 their customers. This however underplays the outcomes which have                 but it adds value to corporate clients and has helped WhiteConcierge
 enabled closer cooperation between various teams, driven the customer’s          grow their business with existing and new contracts.
 agenda up through the business and led to new opportunities being
 created and closed.



❚ OUR CLIENTS
Over the years we have worked with many of the world’s best companies and many that are aiming to achieve this status.
We’ve also addressed challenges for many public sector organisations.
In each case we have had to be innovative, passionate and outcome focused. We pride ourselves on thinking the unthinkable
and achieving the unachievable. We are proud of our clients, our projects and their outcomes.



                                                                                                                                                                                           Seriously good with people
Laycock Williams is a global
                                                  executive recruitment company

❚ ABOUT US                                                      sectors, we understand how best to articulate your                  individuals with rare skill sets.
                                                                business, vision and strategy to attract top talent to your
We are a dedicated global executive recruitment consultancy                                                                       • Selection: the management
                                                                organisation.
operating in many sectors but with a particular strength in                                                                         of a branded or anonymous
the property and construction arena. We have a thorough         We have a proven service methodology from taking a brief,           advertising campaign. This
and consultative approach to placing executive talent, from     to initial research and then through to appointment. To date        methodology works best
the initial research through to appointment. Laycock            we have a 100% success rate. In short, we deliver.                  when there is a large
Williams is a division of THE ONE GROUP, the specialist         We are a well connected recruitment business with a                 number of suitably qualified
recruitment and performance improvement business.
                                                                commitment to extensive business networking. This is                people available in the market
Our ‘partnering’ approach is underpinned by a clear             underpinned by our links into Forum for the Built                   who fit the client’s brief.
                 understanding of our clients’ businesses,      Environment, Movers and Shakers and membership of
                        markets, objectives, cultures and HR
                                                                                                                                  • Introductions: our extensive market network frequently
                                                                several industry institutions.
                           strategies.                                                                                              alerts us to individuals who are available or who are
                                                                Our approach to partnering and working closely with                 unsettled and looking for a move.
                             We develop strong                  clients enables us to understand the real issues within a
                              relationships with clients and    business, helping our clients develop the most effective          • Interim Management: the introduction of candidates for
                              candidates, which are             recruitment strategy.                                               short term assignments in the UK and overseas where a
                             strengthened by proactive                                                                              fast response time is critical.
                                                                We are honest and hardworking professional consultants
                            engagement and efficient
                                                                who are driven by an ethical and consultative approach to         • Consulting: we provide services such as recruitment
                          communication.
                                                                recruitment. What our clients say about us is testament to          strategies, internal candidate assessments, known
                  We demonstrate a real commitment              our integrity and commitment.                                       candidate approaching, behavioural and psychometric
towards solving people issues and delivering the right people                                                                       testing, salary benchmarking and acquisition/
to drive an organisation’s business plans.
                                                                ❚ OUR SERVICES                                                      merger advice.
                                                                Our expert consultants specialise in the recruitment of high
❚ WE ARE PROUD OF WHAT MAKES                                    quality candidates attracting salaries in excess of £50,000 pa.                             ❚ OUR CLIENTS
  US DIFFERENT                                                  Our clients needs vary significantly when searching for                                        We are delighted that we have so
Our long and credible track record of delivering high level,    business critical executive roles and so we offer a highly                                        many clients who offer feedback
Director and Board assignments in our sectors is valued by      tailored service, with each project individually designed to                                      on our service. Here is a small
our clients and is why they continue to use our service.        meet the brief.                                                                                   selection which will give you a
With over 25 years experience and a pragmatic in-depth          • Search: our ‘Headhunting’ or search service is a highly                                    flavour of us and how we work:-
understanding of the business critical roles in a variety of      focused way of finding senior executives or those
“ Their knowledge of the industry and in particular the transportation and civil engineering sector is very good
  and I have used them on several occasions to undertake searches for me. They have successfully helped me to
  recruit good people into my business.”
  Group Director, Carillion




“ Every deadline set was met and an absolute pleasure to deal with – professional yet very pleasant people.”
  Chief Executive, BCSC




“ With two successful senior placements in the last few years, I am very pleased to recommend the Laycock
  Williams team. When recruiting these posts, I’m looking for the widest possible list, complete discretion and a
  speedy response. Even in the rising markets of 2007/8, it was these guys who came up with the goods. If I had
  another senior post to fill, or even wanted to bounce around ideas about how we get the right people to
  support the development of our business, I wouldn’t hesitate to pick up the phone to Laycock Williams.  ”
  Director, Mace/Sense                                                                                               www.laycockwilliams.com
                                                                                                                     Laycock Williams is a division of THE ONE GROUP



“ Laycock Williams took an innovative approach and the process was conducted professionally and sensitively
  throughout; a thoroughly professional approach.”
  Main Board Director, Cyril Sweett




“ I have used the services of Laycock Williams many times over the years and would take pleasure in
  recommending their services to interested parties, I have found them to be forthright, honest, this coupled with
  their ability to find the right people for the job makes the recruitment of staff very straight forward. Unlike
  other recruitment executives, they use their personal knowledge, networking and previous experience to
                                                 ”
  initially come up with a shortlist of candidates.
  English Regions Board Director, SPIE Matthew Hall
                                                                                                                                         Seriously good with people

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The ONE Group Ebrochure

  • 1. THE ONE GROUP is a specialist recruitment and performance improvement business. ❚ PEOPLE FOCUS, FIRST AND ALWAYS We passionately believe that people make the difference and having the right people, in the right place, loving what they do is the real secret behind every successful business. Our continued success is due to our relentless focus on how we understand and treat people; this is at the heart of Seriously good with people everything we do. It’s what makes us unique. ❚ THE ONE GROUP The business has grown significantly since it was formed in Executive 2004. The group now comprises of four divisions with a Specialist Specialist Performance Search and range of specialist services, including three recruitment Services Recruitment Improvement businesses and a performance improvement business, selection providing specialist expertise in people development, strategy, leadership and culture alignment. “ I feel like I am their Business Laycock THE ONE 5s One Performance only client; I never Divisions Williams GROUP Recruitment Outcome have to chase them, they just deliver • Senior Executive • High Performance and quickly.” Focused Recruitment • Construction & • Accountancy • IT • Technical • Manufacturing Culture • Commercial Skills Property • HR • Engineering • Leadership & Stock and Cost Accountant, Abcam, Cambridge Expertise • Industry & • Office • Purchasing Management Commerce • Executive • Logistics • Transition & • International Change
  • 2. The right people, loving what they do. ❚ GROWTH IN A DIFFICULT MARKET ❚ SERIOUSLY GOOD WITH PEOPLE In 2004, when our business was born, we had one address, Not only do we help our clients find the right people loving one service offering and three staff. We are now proud to what they do, we also maintain this philosophy within our be a significant business with offices in Peterborough, own business. We are very proud of how long our people Cambridge, Manchester and London, and a fabulous team of over 40 talented individuals delivering over 20 different stay with us and our very high engagement scores. We are serious about our quality approach to helping people, but “ Being recruited by specialist services. we don’t take ourselves too seriously. This blend works really well for us. Our reputation for quality consultation THE ONE GROUP was and extensive experience is why our client base has grown so rapidly. my best recruitment experience – the energy and the team ethos really came across.” RECOMMENDATION! In a recent confidential survey, we asked our staff how likely they were to recommend THE ONE GROUP as a great place to work; every staff member responded with at least 8 out of 10. Seriously good with people
  • 3. A specialist consultancy supplying high quality permanent and temporary candidates for Accountancy, Office, HR, IT and Executive level vacancies ❚ OUR ETHOS ❚ SPECIALIST EXPERTISE ❚ CANDIDATE FIRST AND ALWAYS We won’t just find anyone. We’ll find THE ONE. We are specialists not generalists. Our approach is always to Our candidate charter states that we will assist, develop, Finding the one means going a lot further than build teams that focus on very specific sectors and job advise and nurture all of our candidates. Quite simply they landing a pile of CVs on your desk. It’s what makes disciplines. We know that specialist advisors are the only value this support and it works for us too. It ensures we have us different. way to deliver a high quality service. Our consultants have the best and most loyal candidates on our database. We invest in attracting and keeping the best consultants and years of recruitment expertise, coupled with first hand We continually scrutinise our database using many methods bring in people with relevant specialist sector experience and experience and knowledge of the skills and technical to contact people who may or may not be considering a local knowledge. We recognise the power of strong, qualifications needed for various roles and the day-to-day career move. issues faced within these sectors. In essence, we understand long-term relationships, that is why you won’t get passed the industries we support and can ensure candidates are of around. Instead we always assign a dedicated consultant the right calibre before they are submitted to a vacancy. who will build a detailed understanding of your business and all potential candidates. This provides the highest possible tailored and personal service. ❚ KEY STATISTICS V P 4,000 candidate calls every month 250 job adverts each week 600 new applications each month 12,000 website visits every month 25%* of our candidates are generated through personal recommendation and referral *exceptional in the recruitment industry Recruitment as it should be
  • 4. Candidate Management Cycle Registration Search/Recruitment Strategy • CV review and critique • Review search options • Career history and experience • Agree search strategy • Culture preferences • Review business approach options • Competency review • Agree vacancy application • Profiling • Agree client approach strategy • Career ambition • Managing Aspirations Placement and beyond Interview Management • Manage application • Interview technique and experience process and paperwork • Pre-interview preparation • Support exit and start date • Business briefings • Early review • Arrange interviews • Mid term review • Post interview review/ feedback • Periodic contact to update candidate • Manage de-selection database • Successful interview management
  • 6. Vacancy Management Cycle • Full organisation research • Define and agree search strategy • Agree terms of engagement • Advertising strategy • Role briefing and recruiting • Short-listing process manager interview • Candidate review • Organisation culture assessment Vacancy Search • Candidate options and selection • Team dynamics Briefing Strategy strategy • Business goals and role challenges • Role specification • Career prospects and individual development • Manage selection process • Agree interviewing strategy • Agree contract conditions • Arrange interviews • Offer management • Agree application process and • Manage exit process and Post Interview policies start dates Placement Management • Post interview reviews • Post placement review • De-select candidates • Mid term review • Agree further stage interviews • Selection advice and options
  • 7. Specialist Recruitment - Accountancy Our specialist team of consultants will find you the ideal candidates for your business, whether it is for temporary, or permanent roles. We place candidates into a large variety of accountancy roles at all levels of experience and seniority. Some of the more typical job titles and department functions are illustrated below. ACCOUNTANCY FINANCE SUPPORT PART QUALIFIED/QBE PRACTICE QUALIFIED Purchase Ledger Assistant Management Accountant Practice Manager Financial Controller Sales Ledger Assistant Financial Accountant Accounts Finance Manager Credit Control Assistant Accountant Audit & Risk Financial Accountant Payroll Project/ Cost Accountant Tax Management Accountant Accounts Assistant Company Accountant Trainee/Graduate Group Accountant Book Keeper Accounts Manager Internal Audit ❚ EXECUTIVE RECRUITMENT As a local specialist we offer extensive knowledge and experience of the local business communities. Our consultants have recruited across the region for over a decade and possess the understanding, credibility and maturity required to provide a genuine business partnership. No two recruitment processes are identical, therefore we draw upon our extensive capability to provide an individual and bespoke service. Our consultants are passionate about being in tune with the local market and its influential business leaders. We are in regular contact with high calibre individuals over many years to support, guide and advise them on all aspects of recruitment and career development. It is this approach which enables us to identify, source and engage the best quality candidates who have the capabilities and expertise to deliver.
  • 8. Specialist Recruitment - HR Our specialist team of consultants will find you the ideal candidates for your business, whether it is for temporary, or permanent roles. We place candidates into a large variety of accountancy roles at all levels of experience and seniority. Some of the more typical job titles and department functions are illustrated below. HUMAN RESOURCES HR GENERALIST LEARNING & DEVELOPMENT COMPENSATION & BENEFITS RECRUITMENT Director Advisor Head of Rewards & Performance Manager Business Partner Manager Manager Internal Manager Consultant Pensions Administrator Officer Officer Coordinator Rewards & Benefits Coordinator Assistant Trainer Analyst Assistant Advisor ❚ EXECUTIVE RECRUITMENT As a local specialist we offer extensive knowledge and experience of the local business communities. Our consultants have recruited across the region for over a decade and possess the understanding, credibility and maturity required to provide a genuine business partnership. No two recruitment processes are identical, therefore we draw upon our extensive capability to provide an individual and bespoke service. Our consultants are passionate about being in tune with the local market and its influential business leaders. We are in regular contact with high calibre individuals over many years to support, guide and advise them on all aspects of recruitment and career development. It is this approach which enables us to identify, source and engage the best quality candidates who have the capabilities and expertise to deliver.
  • 9. Specialist Recruitment - IT Our specialist team of consultants will find you the ideal candidates for your business, whether it is for temporary, or permanent roles. We place candidates into a large variety of accountancy roles at all levels of experience and seniority. Some of the more typical job titles and department functions are illustrated below. INFORMATION TECHNOLOGY DEVELOPMENT MANAGEMENT SUPPORT Web Designer IT Manager/Director Desktop Support Web Developer Project Manager Network Engineer Application Developer Development Manager IT Analyst Software Engineer Change Manager IT Administrator Hardware Engineer Test Manager IT Trainer Helpdesk Manager ❚ EXECUTIVE RECRUITMENT As a local specialist we offer extensive knowledge and experience of the local business communities. Our consultants have recruited across the region for over a decade and possess the understanding, credibility and maturity required to provide a genuine business partnership. No two recruitment processes are identical, therefore we draw upon our extensive capability to provide an individual and bespoke service. Our consultants are passionate about being in tune with the local market and its influential business leaders. We are in regular contact with high calibre individuals over many years to support, guide and advise them on all aspects of recruitment and career development. It is this approach which enables us to identify, source and engage the best quality candidates who have the capabilities and expertise to deliver.
  • 10. Specialist Recruitment - Office Our specialist team of consultants will find you the ideal candidates for your business, whether it is for temporary, or permanent roles. We place candidates into a large variety of accountancy roles at all levels of experience and seniority. Some of the more typical job titles and department functions are illustrated below. OFFICE ADMINISTRATION/ SECRETARIAL MARKETING SALES PURCHASING/ SUPPLY CHAIN Marketing Manager/ PA Account Management Logistics & Transport Coordinator/Executive Secretarial Digital/Online Marketing Business Development Stock Control Reception Brand Management Telesales Import/ Export Data Entry Product Management/Development Customer Service Procurement Office Manager Communication Manager/Executive Internal Sales Planning Legal/ Medical Secretary Database Marketing Sales Management Merchandising Financial Planning Internal Communications Field Sales ❚ EXECUTIVE RECRUITMENT As a local specialist we offer extensive knowledge and experience of the local business communities. Our consultants have recruited across the region for over a decade and possess the understanding, credibility and maturity required to provide a genuine business partnership. No two recruitment processes are identical, therefore we draw upon our extensive capability to provide an individual and bespoke service. Our consultants are passionate about being in tune with the local market and its influential business leaders. We are in regular contact with high calibre individuals over many years to support, guide and advise them on all aspects of recruitment and career development. It is this approach which enables us to identify, source and engage the best quality candidates who have the capabilities and expertise to deliver.
  • 11. Seriously good with people... ...don’t just take our word for it... “ Their attitude epitomises what I look for in a RECRUITMENT PARTNER” Head of Business & Financial Services, Hanover Housing Group “ I didn’t hesitate in ENGAGING THE ONE GROUP on a sole agency basis” Financial Controller, Plasti-kote Ltd ” “ THE ONE GROUP are the only recruitment agency who have taken the time to really get to know “ ME and my career” Tom, Cambridge
  • 12. “ A recruitment agency that gets what it’s all ” about and above all is PROFESSIONAL” Bill, Peterborough “ Your efforts and communication throughout the whole process filled me with CONFIDENCE” Ben, Cambridge “ I know I can expect HONESTY, integrity, and consultative ADVICE” Interim Financial Controller and now Commercial Director of Cummins Plc “ You EXCEEDED my expectations” Marie, Peterborough
  • 13. A specialist consultancy supplying technical and professional candidates to the manufacturing, engineering and supply-chain sectors 5s is a manufacturing term, which epitomises our business values; to constantly drive for the most efficient, cost effective route for maximum return. At 5s Recruitment we pride ourselves as a forward thinking business established in a time where efficiency and service are at the top of the agenda in the industries we support. Our commitment is to provide a clear and transparent recruitment process, focused on high quality outcome and eliminating wasted time, effort and money. ❚ OUR SPECIALISM We operate in the Central and East of England region. We place high quality candidates into a range of disciplines within engineering and manufacturing businesses, typically within a salary range of £20,000 to £70,000. Specifically we source candidates for roles within the following disciplines:- ENGINEERING MANUFACTURING MAINTENANCE PROCESS DESIGN QUALITY PRODUCTION PLANNING Electricial Engineer CAD Technician Process Engineer Quality Engineer Team Leader Planning Manager Mechanical Engineer Electricial Designer Manufacturing Engineer Quality Control Inspector Shift Manager Material Controller Installation Engineer Mechanical Designer Operations Manager Technicial Manager Operations Manager Material Manager Field Engineer Project Designer Production Engineer Supplier Quality Engineer Production Manager Production Planner Service Engineer Design Manager NPI Engineer Health & Safety Manager Process Technologist Commission Engineer Tool Maker R&D Engineer PURCHASING LOGISTICS TECHNICIAL BUYING SOURCING WAREHOUSING DISTRIBUTION QUALITY TECHNICIAL Buyer Procurement Manager Distribution Manager Dispatch Manager Quality Control Manager NPD Manager Purchasing Manager Packaging Manager Warehouse Manager Transport Manager Quality Assurance Manager NPD Technologist Contract Manager Portfolio Manager Stores Manager Transport Planner Quality Manager Development Chef Supply Chain Manager Product Buyer Logistic Manager Packaging Technologist Laboratory Manager Stock Control Manager Specifications Technologist Hygiene Manager Technicial Manager
  • 14. ❚ OUR TEAM Our team is a great marriage of consultants with years of recruitment expertise, and time spent working within industrial manufacturing and engineering – in essence we 4. Experienced: we have first hand knowledge of the manufacturing and engineering industry meaning we can quickly establish what is required, often without a Business Partner Because of our client service ethic, our specialist know-how, together with our unrivalled candidate care programme we understand the industries we support. We have first hand detailed brief. maintain long-standing client relationships. Consequently, experience and knowledge of the skills and technical we can often shortcut the briefing process and offer more qualifications needed for various roles and the day-to-day issues faced in departments within these sectors. 5. Long Term: simply put, we play the long game. We get to know each detailed advice and guidance, particularly when clients are considering restructuring or departmental changes. Consequently, we can quickly assess if candidates are of client and each candidate so that we the right calibre before we put them forward. can offer a value added service. As busy executives you rightly see ❚ OUR APPROACH recruitment as an additional task and we Finding quality people to compliment seek to take away as much of that work as your team is more challenging possible and provide you with a quality service: a short list than ever. Our consultants are of candidates with advice and guidance regarding each committed to gaining and candidate. We do not send a pile of CVs for you to maintaining a full understanding sift and sort. of your requirements right from the start of the process, through to ❚ BENEFITS OF USING the successful conclusion. 5s RECRUITMENT The five key aspects to our approach ensure you receive a quality and efficient service. Quality Service www.5s-recruitment.co.uk We believe that although our approach to every piece of 5s is a division of THE ONE GROUP 1. Candidate Care Programme: we pride ourselves in offering high quality candidate care. We really get to know our candidates and make sure we understand what is recruitment is tailor-made, our high service levels come as standard. best for them in terms of their next career move, as well as Efficient discussing new opportunities and preparing them for Because we understand technical business processes in interview. Because of this time and effort invested with our detail we can offer a faster more efficient and more candidates the majority stay with us throughout their career advisory service. and recommend us to their colleagues too. Top Talent 2. Geographic Focus: because we focus on the Central and East of England region, we have an in-depth knowledge of both the companies operating Due to our care and attention to each and every candidate they stay with us. We really get to know our candidates in this region and where the best local talent are and make sure we understand what is currently working. best for them. Coupled with our tight focus on specific industries in the East 3. Highly Networked: we make it our business to continue to be well networked, which keeps us abreast of industry trends, issues, movements and developments. of England we have unrivalled access to the best regional talent pool. Seriously good with people
  • 15. We close the gap between what your people can do and what they must do to deliver the organisation’s goals ❚ ABOUT US 1. Leadership Clarity – through a set of proven techniques, bought in. In practice this means thoroughly investing in the working with our experienced and skilled people we help above steps, to ensure that they can make the right choices One Performance Outcome is a performance leadership teams identify their Mission, Vision and Values. for themselves! improvement business with a passionate focus on outcome. Everything we do is about delivering results for clients. From this we can determine the ‘gap’ between where the The harsh facts are that we cannot force anyone to change people are and where they need to be and design their attitude; only they can decide if they want to live your A division of THE ONE GROUP, we work nationally and interactions. vision and make the requested changes. internationally from offices in Cambridgeshire and the northwest. 2. Awareness – to move your people you need to work on 5. Performance Behaviour – only once people have making them aware. This means providing them with the understood the strategy, worked out what’s in it for them, Our vision is to keep growing through fanatical attention to answer to simple questions such as ‘how has my job learnt what to do and decided they want to be involved can our clients’ outcome. We are trusted advisors who think changed’ and ‘what do you want me to do differently’. we expect people to do things differently. differently. We create solutions that inspire and engage people to lead, manage and perform in alignment with their It also requires you to answer questions such as business needs. ‘what if I don’t want to ❚ OUR PEOPLE change’, ‘what’s in it for One Performance Outcome is made up Our values help us focus our efforts, hire the right people of a team of experienced, skilled and me’ and other challenging and describe ourselves to clients. They are:- dynamic people who make your desired questions. • Agility in everything we do changes a reality. We focus on outcomes, 3. Skills – you will also drive for them passionately and ensure that • Innovation, with expertise and passion need to invest in new skills to give your business can deliver its goals as a result • Outcome focused them a chance of delivering according of our involvement. to your new model. Depending on the • Delivery of as much hard work as it takes The Partners are long term veterans of the performance scope of the changes you require this will • Constructive dissatisfaction to strive for better outcomes improvement industry, with over ten years experience most likely focus on some of the following; each of making changes stick. Originally from industrial ❚ HOW WE HELP CLIENTS • Leadership backgrounds they have first-hand experience of what it’s like Clients come to us when they have a clear goal in mind, • Management to work in complex, fast moving organisations. which will change the way that people work and specifically • Team work and communication We are not specialists in any one sector and ensure we bring ‘how stuff gets done’ in the organisation. best practice from one market to another. • Sales and commercial skills Any leadership decision which moves the organisation Our consultants are all experts, hired to bring particular skills, • Personal effectiveness. towards a new goal, away from current behaviours and knowledge and content to our powerful mix! Their skills are towards a new way of working creates a need to focus on 4. Attitude – adults in the workplace will only decide if they focused around helping you drive that magical ingredient in five pillars of activity. want to make requested changes when they have been your people – Performance Behaviour!
  • 16. ❚ Jagex Games Studios ❚ Bauer Media ❚ SolutionsPT Jagex identified a need to change the way it Like many large companies, Bauer has felt the pain of How do you take a high performance business brought new games to market. Easy to say spending downturns and changed its business to a new level without making the people feel difficult to do! accordingly. The impact on people and teams has been put upon and pressurized? Issue – Jagex had been very successful but the leaders knew that what mitigated through skilled interaction. Issue – software and technology company SolutionsPT faced a state of they had done would be ‘toxic’ to their future. Issue – support functions have been badly affected by flux whereby the Chairman wanted to take a back seat but was seen as Solution – our work has focused on working with the Executive to create job cuts, teams are working harder, with less resource. ‘the leader’ in entirety. ‘Leadership Clarity’. We designed their Mission, Battleplans (vision) and A newly formed team, needed to do things differently, work better Solution – by working with the General Manager and Senior Values. Subsequently our team designed and delivered an all staff launch together and deliver significant results. Management Team One Perfomance Outcome created a broad group event, video messages and branding for their new direction under the Solutions – in the HR team, the visionary Director knew that intervention of leaders who deliver their mission with vigour – getting great results. By brand New Game Plus! was needed. One Performance Outcome was hired to work with the supporting the team with new skills, coaching and proprietary techniques As follow up we are now retained to coach all managers to team to help them; better understand the goals, work as a powerful which shift mindsets, the client has taken their business to new levels and ensure that new ways of working are delivered and new business goals team, solve real issues and ultimately deliver real value to their internal the Chairman has now stepped back to enjoy watching his team flourish. achieved. customers. Outcomes – SolutionsPT is now winning new, significantly larger Outcomes – New Game Plus is now a reality. The organisation is in Outcome – from a standing start the HR team now functions powerfully, contracts than ever before and making more money. They have also been alignment with the CEO and Executive and striving to launch new games delivering for their customers and working well as a team. Challenges the fastest riser in the Sunday Times Best Companies list for two years faster, better and for less development input. Other than financial indicators such as geographic spread, serving a variety of different businesses and running and publicly credit One Perfomance Outcome for their Jagex invests in the Sunday Times ‘Best Companies’ list and is aiming to legacy behaviours have all been addressed. contribution to this! re-enter the Top 100 within 18 months. ❚ Frontline ❚ WhiteConcierge Leading magazine distributor, Frontline, balance Providing extraordinary telephone concierge the demands of the publishers who own them services for high net worth individuals, in over and the supermarkets and other retailers who twenty languages sounds simple – or does it? sell magazines. Serving the needs of both will never be easy. Issue - WhiteConcierge identified that it needed a consistent way to Issue – new teams, formed when employees TUPE’d to Frontline from engage its people to deliver a ‘wow’ experience for its customers. publishing companies needed new skills to better manage their Solution – ‘Diamonds (Passion, Perfection and Polish)’ became customers. Solution –Account Managers and Newstrade Marketers each have the watch words for extraordinary service at WhiteConcierge. One Performance Outcome designed the brand, programme and www.oneperformance.co.uk similar roles, whilst serving different ends of the market. By focusing on roll-out, engaging the managers on the journey so that it lived beyond similarities and differences One Performance Outcome have developed the excitement of the programme. Use of innovative tools helped One Performance Outcome is a division of their commercials skills which mean they can better understand and Diamonds change behavior for the long term! THE ONE GROUP suggest solutions to their customers. Outcomes – Diamonds is now lived and breathed, and used Outcomes – at the lowest level Frontline now work more powerfully with every week as part of staff inductions. It’s not only valuable to employees their customers. This however underplays the outcomes which have but it adds value to corporate clients and has helped WhiteConcierge enabled closer cooperation between various teams, driven the customer’s grow their business with existing and new contracts. agenda up through the business and led to new opportunities being created and closed. ❚ OUR CLIENTS Over the years we have worked with many of the world’s best companies and many that are aiming to achieve this status. We’ve also addressed challenges for many public sector organisations. In each case we have had to be innovative, passionate and outcome focused. We pride ourselves on thinking the unthinkable and achieving the unachievable. We are proud of our clients, our projects and their outcomes. Seriously good with people
  • 17. Laycock Williams is a global executive recruitment company ❚ ABOUT US sectors, we understand how best to articulate your individuals with rare skill sets. business, vision and strategy to attract top talent to your We are a dedicated global executive recruitment consultancy • Selection: the management organisation. operating in many sectors but with a particular strength in of a branded or anonymous the property and construction arena. We have a thorough We have a proven service methodology from taking a brief, advertising campaign. This and consultative approach to placing executive talent, from to initial research and then through to appointment. To date methodology works best the initial research through to appointment. Laycock we have a 100% success rate. In short, we deliver. when there is a large Williams is a division of THE ONE GROUP, the specialist We are a well connected recruitment business with a number of suitably qualified recruitment and performance improvement business. commitment to extensive business networking. This is people available in the market Our ‘partnering’ approach is underpinned by a clear underpinned by our links into Forum for the Built who fit the client’s brief. understanding of our clients’ businesses, Environment, Movers and Shakers and membership of markets, objectives, cultures and HR • Introductions: our extensive market network frequently several industry institutions. strategies. alerts us to individuals who are available or who are Our approach to partnering and working closely with unsettled and looking for a move. We develop strong clients enables us to understand the real issues within a relationships with clients and business, helping our clients develop the most effective • Interim Management: the introduction of candidates for candidates, which are recruitment strategy. short term assignments in the UK and overseas where a strengthened by proactive fast response time is critical. We are honest and hardworking professional consultants engagement and efficient who are driven by an ethical and consultative approach to • Consulting: we provide services such as recruitment communication. recruitment. What our clients say about us is testament to strategies, internal candidate assessments, known We demonstrate a real commitment our integrity and commitment. candidate approaching, behavioural and psychometric towards solving people issues and delivering the right people testing, salary benchmarking and acquisition/ to drive an organisation’s business plans. ❚ OUR SERVICES merger advice. Our expert consultants specialise in the recruitment of high ❚ WE ARE PROUD OF WHAT MAKES quality candidates attracting salaries in excess of £50,000 pa. ❚ OUR CLIENTS US DIFFERENT Our clients needs vary significantly when searching for We are delighted that we have so Our long and credible track record of delivering high level, business critical executive roles and so we offer a highly many clients who offer feedback Director and Board assignments in our sectors is valued by tailored service, with each project individually designed to on our service. Here is a small our clients and is why they continue to use our service. meet the brief. selection which will give you a With over 25 years experience and a pragmatic in-depth • Search: our ‘Headhunting’ or search service is a highly flavour of us and how we work:- understanding of the business critical roles in a variety of focused way of finding senior executives or those
  • 18. “ Their knowledge of the industry and in particular the transportation and civil engineering sector is very good and I have used them on several occasions to undertake searches for me. They have successfully helped me to recruit good people into my business.” Group Director, Carillion “ Every deadline set was met and an absolute pleasure to deal with – professional yet very pleasant people.” Chief Executive, BCSC “ With two successful senior placements in the last few years, I am very pleased to recommend the Laycock Williams team. When recruiting these posts, I’m looking for the widest possible list, complete discretion and a speedy response. Even in the rising markets of 2007/8, it was these guys who came up with the goods. If I had another senior post to fill, or even wanted to bounce around ideas about how we get the right people to support the development of our business, I wouldn’t hesitate to pick up the phone to Laycock Williams. ” Director, Mace/Sense www.laycockwilliams.com Laycock Williams is a division of THE ONE GROUP “ Laycock Williams took an innovative approach and the process was conducted professionally and sensitively throughout; a thoroughly professional approach.” Main Board Director, Cyril Sweett “ I have used the services of Laycock Williams many times over the years and would take pleasure in recommending their services to interested parties, I have found them to be forthright, honest, this coupled with their ability to find the right people for the job makes the recruitment of staff very straight forward. Unlike other recruitment executives, they use their personal knowledge, networking and previous experience to ” initially come up with a shortlist of candidates. English Regions Board Director, SPIE Matthew Hall Seriously good with people