1. How to Stay Relevant in Your
Institution
Nelinet Seminar
June 24, 2009
2. Behaviors
Listening
Assessment of skill sets
Non traditional approach to skill development
and personal goal setting/apply to solution
space
Take small “successful steps”/Validation
Flexibility and lean
3. Behaviors
Do things, but communicate them!
Marketing and customer relationship
management
Thought leadership: How to get to next level
4. Enterprise Information Management
Information Asset Management
Library Management: Staff Development
Vendor Portfolio Management
Knowledge Management/Records
Management
Archives
5. Information Asset Management
Different delivery modes: transparency &
security
New ways of approaching delivery, delivery
timelines and delivery to different devices
User facilitated feedback—blogs, wikis
Desktop mentoring, reinforce resource
distinctions with the customer
Personal ‘touch’
Philosophical first point of contact/triangulate
sources/Corporate Water Coolor
6. Library Management: Staff
Staff cross-training
Continuing education
Foster non traditional skills, roles, continuing
education and goals
Project ownership, gratification, solution
development
Cross training: opportunities to develop new
skills and delight customers
9. Archives
Corporate memory
Preserve physical items but provide
cataloged access, descriptions, patent
information, photos and inventor video
Direct pipeline to and from Records
Management
Oral histories
YouTube formula
10. Value Proposition
Case studies, specific examples
– Translations
– Internal Knowledge Bases
– Sharepoint sites: Technology Codes
– Insightful programs with delivery in multiple
formats—mobile collaboration
– Manage individual subscriptions, productive for
sourcing groups
11. Value Proposition
Portal, Build and/or Manage
Deliver compelling and driving content in
multiple channels and mobile platforms
Transparency
Flex expertise to affect fast turnaround
Creating Powerpoint slides with data, charts and
providing high level analysis/packaging for
research
Federated searching
12. Profitability
External Resources/Knowledge Bases:
– Licensed databases
– E-journals
– E-books
– E-reference books
– Language programs for commuters
– Shared services, leverage pricing and access
13. Profitability
Internal Resources/Knowledge Bases
– Sketches, photographs, plans and databases that
contain licensing information, contracts,
statements of design and/or statements of work,
nondisclosure agreements, legacy and historical
documents, technical information, subject matter
expertise and patents
14. Globalization
Increase access to information
Make better use of existing resources
Maximize access
Contract for limited usage for niche tools,
resources and databases
Results in time savings and better
communications
Levels the “time zone playing field”
15. Innovation
Database/directory of intellectual capital
– Talents/expertise easily accessible
– Connect the dots between its collective
knowledge and product development and brand
awareness
– Reduce time to design and time to market with
lessons learned, expert contacts, reducing cost of
quality
16. Risk Management
Anticipate risks and potential problems
Leverage alert system to percolate issues,
identify risk areas and escalate actionable
items upward
– A particular emphasis on legislation issues and
changes
– A particular emphasis on standards changes
17. Talent Management
Retain the knowledge of departing workers
Create a process to capture and store
potential lost knowledge
Essential information passed from one
generation to the next
Different modes of delivery—podcasts, wikis,
Blackberry, IPhone
18. Creating Value: Navigating the
Information Deluge
Maximizing effectiveness
Changing nature of information services
Needle in the haystack
Differentiate proprietary sources
19. Opportunities
Listen, listen, listen
Connect business pain points and identify
opportunities to leverage library skill sets
Start small and build a reputation for
delivering value and success
Spend time building relationships and
partnerships
Be ready to accept your ‘seat at the table’