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Changing role of HR
NEW HR MANDATE
                     SUPPORTING BUSINESS NEEDS
                     (HR Structure, Recruitment, & Allocation)


                        CUSTOMER SATISFACTION
                        (Competent Workforce, delivering quality)


            EMPLOYEE ENGAGEMENT
            (Satisfaction, Career Aspirations & Celebrations)


                   KEY METRICS REVIEW & PLANNING
                   (Staffing, Attrition, Performance, EVA)

                          INTERNAL PROCESSES & SYSTEMS
                          (Evolving HR Processes)


                     DEVELOPMENT OF HR WORKFORCE
                     (Competency Planning, & Development )
Change in internal         Change in external
    environment                environment




                            Competition
Company    focus
                        Technology
Nature of work
Employee profile       Globalization
  Need for HR Value – Changing
Employee
                        Local & foreign
  Dynamics
 aspiration
                            regulations
The Past             The Future
Operational      •   Strategic
Monitor          •   Partner
Short  term      •   Long term
Administrative
                  •   Consultative
Reactive
                  •   Proactive
Activity focus
                  •   Solution focus

Role of HR Professionals
Human Capital
              Developer


 Employee                   Strategic
 Advocate     HR Leader
                             Partner


             Functional
               Expert
Emerging Roles for HR
Professionals
Till now….            Now onwar ds….


Employee          • Employee Advocate (EA),
 Champion            Human Capital (HC) Developer
Administrative    • Functional Expert
 Expert            • Strategic Partner
Change Agent
                   • Strategic Partner
Strategic Partner
 Evolution of HR Leader
                   • Roles

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Changing role of_hr

  • 2. NEW HR MANDATE SUPPORTING BUSINESS NEEDS (HR Structure, Recruitment, & Allocation) CUSTOMER SATISFACTION (Competent Workforce, delivering quality) EMPLOYEE ENGAGEMENT (Satisfaction, Career Aspirations & Celebrations) KEY METRICS REVIEW & PLANNING (Staffing, Attrition, Performance, EVA) INTERNAL PROCESSES & SYSTEMS (Evolving HR Processes) DEVELOPMENT OF HR WORKFORCE (Competency Planning, & Development )
  • 3. Change in internal Change in external environment environment Competition Company focus Technology Nature of work Employee profile Globalization Need for HR Value – Changing Employee Local & foreign Dynamics aspiration regulations
  • 4. The Past The Future Operational • Strategic Monitor • Partner Short term • Long term Administrative • Consultative Reactive • Proactive Activity focus • Solution focus Role of HR Professionals
  • 5. Human Capital Developer Employee Strategic Advocate HR Leader Partner Functional Expert Emerging Roles for HR Professionals
  • 6. Till now…. Now onwar ds…. Employee • Employee Advocate (EA), Champion Human Capital (HC) Developer Administrative • Functional Expert Expert • Strategic Partner Change Agent • Strategic Partner Strategic Partner Evolution of HR Leader • Roles