2. NEW HR MANDATE
SUPPORTING BUSINESS NEEDS
(HR Structure, Recruitment, & Allocation)
CUSTOMER SATISFACTION
(Competent Workforce, delivering quality)
EMPLOYEE ENGAGEMENT
(Satisfaction, Career Aspirations & Celebrations)
KEY METRICS REVIEW & PLANNING
(Staffing, Attrition, Performance, EVA)
INTERNAL PROCESSES & SYSTEMS
(Evolving HR Processes)
DEVELOPMENT OF HR WORKFORCE
(Competency Planning, & Development )
3. Change in internal Change in external
environment environment
Competition
Company focus
Technology
Nature of work
Employee profile Globalization
Need for HR Value – Changing
Employee
Local & foreign
Dynamics
aspiration
regulations
4. The Past The Future
Operational • Strategic
Monitor • Partner
Short term • Long term
Administrative
• Consultative
Reactive
• Proactive
Activity focus
• Solution focus
Role of HR Professionals
5. Human Capital
Developer
Employee Strategic
Advocate HR Leader
Partner
Functional
Expert
Emerging Roles for HR
Professionals
6. Till now…. Now onwar ds….
Employee • Employee Advocate (EA),
Champion Human Capital (HC) Developer
Administrative • Functional Expert
Expert • Strategic Partner
Change Agent
• Strategic Partner
Strategic Partner
Evolution of HR Leader
• Roles