1. MY DIGITAL FIX:
1. First, unplug the SMARTBRO device and uninstall completely in the Windows Program
Manager (located in the Control Panel) the previously installed SMARTBRO program. (If you
have installed it earlier and it failed to detect signal or having other problems).
2. Plug-in the SMARTBRO Modem Device. Wait for the AUTOPLAY DIALOGUE BOX to
appear.
3. Do not click AUTORUN, rather click OPEN FOLDER TO VIEW FILES.
4. Once the window appears, go inside the INSTALLER FOLDER by double clicking it.
5. Right-click SETUP and click TROUBLESHOOT COMPATIBILITY just below Run as
Adminsitrator.
6. Allow it to detect issues, it would take about 10-30 seconds. If it takes longer, be patient.
7. Click TRY RECOMMENDED SETTINGS, then it will proceed to RESOLVING ISSUES
activity and finally it will recommend a setting that best suits the program.
8. Click START THE PROGRAM. Follow-on the installer's regular commands to complete the
install.
9. After installing, you may now test the SMARTBRO plug-in device software to connect to the
internet. There should be no more problems detecting the signal and the sim.
10. Click NEXT in the COMPATIBILITY DIALOGUE BOX and click YES, SAVE THESE
SETTINGS FOR THIS PROGRAM.
Smart Bro Modem Cannot Be Detected By Computer ( How To Fix Smart Bro Internet
Connection )
Check if modem is properly plugged. If not, do
soft reset (unplug/re-plug modem).
Try to directly direct connect Modem to
computer if you are using a USB cable.
Try other USB ports or PC/laptop.
Check device manager if modem/USB is detected.

2. If device manager cannot detect the modem, do
hard reset (un-install and re-install device).
If computer cannot detect the device User
Interface software, do hard reset (un-install and
re-install the modem).
If all troubleshooting has been applied, modem
is considered defective for repair/replacement.
Smart Bro Sim Card Cannot Be Detected by Computer / No Internet Connection
Remove then re-insert SIM Card in the modem.
If No Signal, Change Network Settings:
> from 3G Preferred to Only 3G,
> from Only 3G to GSM Preferred
> from GSM Preferred to Only GSM
If Poor Signal, reposition device and/or change
location of modem to another area and try
connecting again.
What You Should Do if Got this Error Message:
"A connection to the remote
computer could not be
established, so the port
used for this connection
was closed.”
Ensure that correct Access Point Name (APN)
SMARTBRO is being used.

3. Make sure that your signal is stable and try to
re-connect to the internet.
Smart Bro Slow Internet Connection Problems
Temporarily turn off anti-virus and firewall. The
anti-virus and firewall maybe the possible cause.
Check signal strength being acquired by the
device via the User Interface.
Configure the Plug It modem settings based on
your internet activity:
If audio/video streaming or file downloading:
Network: ONLY 3G
Frequency: W850M or
850M+W2100M
To acquire immediate available 3G signal:
Network: 3G PREFERRED
Frequency: W850M+W2100M
To acquire immediate available GSM signal:
Network: GSM PREFERRED
Frequency: W850M+W2100M
If weak/no 3G,HSPA signal:
Network: ONLY GSM
Frequency: W850M+W2100M
Check computer specifications:
Recommended specifications:
Pentium III or higher
512 MB of RAM or higher

4. USB 2.0 port
50 MB free disk space
Read more:
http://www.affordablecebu.com/load/computer_tricks/how_to_fix_smart_bro_plug_it_problems/
18-1-0-114#ixzz1osRkLcbx