The document describes iPath's iAllWays mobility software platform. iAllWays is an enterprise mobility solution that uses context-aware technology to deliver the right information to users on any device via push or pull based on events. It supports multiple devices, channels, backend systems and use cases. The platform components include tools for configuration, deployment and management of mobility solutions in a code-free manner. Example use cases demonstrated include flight cancellation alerts, obtaining insurance quotes, performance reports, and responding to SLA breaches.

1. iAllWays™ Mobility Software Platform
Overview
of
iPath’s Patent Pending Technology based on Unified Communication
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications
Copyright 2008-11 iPath Technologies All Rights Reserved 1
1

2. What is iAllWays™
• iAllWaysTM is an Enterprise Mobility Software Platform for
creating context aware mobile solutions.
• Mobility solutions can be configured to address:
• Information to be ‘pushed’ including-
• Information delivery on periodic basis
• Alert of an event
• Information delivery consequent to an event
• Information On Demand including
• Access to Information
• Related Information
• Data Update / Data capture
iPath’s iAllWays end-to-end information flow technology is Copyright 2008-11 iPath Technologies All Rights Reserved
covered by pending patent applications 2

3. Founding Mantras of iAllWays™
•Information should follow people
•Exchange information
•Between Any Source and Any Device
•Anytime, Anywhere
•Across Data & Voice
•Enable related actions to be performed
around information delivered
•Make the “Enterprise” (People &
Information) available on demand.
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 3

4. iAllWays™ Mobility Solutions Software Platform
for Any Time, Any Where Mobile Solutions on Any Device
Mobile Handsets Tablets Landline Phones Laptops / PCs
Devices
Java Blackberry Windows iPhone Android iPad UMPC
Channels Email SMS Mob Browser / App Instant Messaging Voice
PULL PUSH
Information Access Information Delivery
Modes Related Information
iAllWays™
Alerts
Data Capture
Notifications
Updates Web Services, APIs, Stored Procedures, etc.
Multi Multiple Business Systems Multiple Third-party Systems
Backend Pricing Agent Data &
Systems Email Policy Admin Maps Payment Others …
System Management Statistics
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications
Copyright 2008-11 iPath Technologies All Rights Reserved 4

5. iAllWays™ is context aware as in..
 Context is User - centric
 Context will be determined, either by-
 External event, which prompts User to access information, or
 Internal event in the enterprise system, which is notified to User.
 Thus the primary information service may be:
 Pull :
 On-demand Access to information
 Approvals / Data Update / Data capture
 Push – Information sent to the User :
 Event related : Alert / Notification of an event or consequent to an event
 Periodic Notification
 Contextual Mobility is the secondary information service directly related to the
information in the primary service, and includes:
 Access to Related Information, and / or Related People
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications
Copyright 2008-11 iPath Technologies All Rights Reserved 5

6. iAllWays™ Mobility Software Platform Components
iAllWays™ Platform
Solution
iConfigAllWays IAW Run Time Engine
Admin
IAW
IAW iAllWays
iDeployAllWays On-demand
Scheduler Manager
Engine
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications
Copyright 2008-11 iPath Technologies All Rights Reserved 6

7. iAllWays™ - Key Features
• Mobility solution will be Context aware • Mobility solutions are configured with
• Blended delivery of Information & zero coding effort. When required -
Communication • Deepen already configured
• Orchestrate sequence of Experiences, functionality
including across communication channels • Add new business functionality
• Supports Multi Device • Highly replicable approach to mobilizing
– Mobile Device / Landline phone / PC…. business processes
• Supports Multi Channel • Retrofit on existing Applications &
– Email / SMS / IVR / M App / M Browser / IM… Infrastructure
• Supports Multi Mode • Multiple solutions but Single technology
– Push , Pull , Interactive & Asynchronous lifecycle to manage
• Mobilize Multiple Data sources • Personalization capability
– Internal Enterprise Systems
– External 3rd Party Systems
iPath’s iAllWays end-to-end information flow technology is Copyright 2008-11 iPath Technologies All Rights Reserved
covered by pending patent applications 7

8. Mobility solutions seek to mobile enable people and business processes
for an enterprise.
Presented here are a few Use Cases:
•Flight Cancellation
•Life Insurance
•Performance Review
•SLA Breach
ENTERPRISE MOBILITY
WITH IALLWAYS™ (IAW)
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 8

9. Scenario #1
Two passengers in the airport’s departure lounge awaiting boarding call - John
from Economy class and Paul from Business class.
There is an announcement on the PA system ……
FLIGHT CANCELLATION
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 9

10. Awaiting Boarding Call - Flight Canceled
John of economy class & Paul of business class
Night 10:10 PM
Simultaneously
Flight Cancellation John & Paul get a
announcement Text Message
Paul
SMS Text John
SMS Text
Mob Browser “ Dear Mr Paul, Regret to inform “ Dear Mr John, Regret to inform
cancellation of Flt. XJ 123 to cancellation of Flt. XJ 123 to
Regret to inform cancellation of Flt. Mumbai due to technical
XJ 123 to Mumbai due to technical Mumbai due to technical
reasons. For more choices, reasons. For more choices,
reasons.
please click on http://............ please click on http://............
Click here to talk to special
customer care :
• CONNECT to Customer Care
Mob Browser
Regret to inform cancellation of Flt. XJ
Customer Care executive comes on line, 123 to Mumbai due to technical
gives other flight options & arranges reasons.
Click here for :
alternative flight as requested . If Paul
• Other flights leaving in 2hours
chooses, he is given details of Hotels •List of flights
available and gets required • Hotels in the city
arrangement •Address & contacts
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 10

11. Scenario #2
Udaya Rao, a Financial Advisor with ABC Insurance Ltd. is in a meeting with Praveen Saldhana .
Praveen is basically convinced of need to buy a policy and asks Udaya to send him a quote.
Udaya realizes that he should close the deal immediately instead of sending a proposal
…………………
LIFE INSURANCE
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 11

12. Information Access - Pricing Information :
3 different Options
Information Request Using Short Messaging (SMS)
Information Request Using Custom Mobile App
Information Request Using Custom Mobile Browser
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 12

13. Inform relevant people when policy is issued:
use multiple delivery channels
Policy Issue – Email to Customer
Policy Issue – SMS to Customer
Related Event:
Commission to Advisor on
Policy Issue - SMS
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 13

14. Scenario #3
At the end of each day, report on the business done for the day needs to be sent to
the entire Sales Team according to each person’s role & responsibility.
See how this is facilitated by iAllWays™ ….
PERFORMANCE REVIEW
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 14

15. Periodic Sales Report – Delivery & Review …1/2
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 15

16. Periodic Sales Report – Delivery & Review …..2/2
Associate
Director
Territory
Manager
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 16

17. Scenario #4
A customer has logged in a service request . The service ticket has been allocated to an
Analyst. Problem however does not get resolved as per agreed SLA parameters.
The Service Desk Manager who is travelling, gets alerted by the Service Management
platform through an iAllWays™ mobility solution.
How the iAllWays™ solution assists the SDM on the move is shown here….
SLA BREACH
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 17

18. SLA Breach Management … 1/3
Service Desk Manager
gets an SMS
Alert of potential SLA Breach
Clicking on link leads to
several options
First option gives details of
SLA Breach
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 18

19. SLA Breach Management … 2/3
To get more info he takes next option to
talk to the Analyst working the case
Seeing that the Analyst will not be able to
solve the problem in time, SDM decides to
reallocate the job to another analyst
On choosing to reallocate, he gets
details of available Analysts & their
work load. He selects one of them.
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 19

20. SLA Breach Management … 3/3
The reallocation is confirmed and
an Alert is sent by the system to
the new Analyst , Micheal Using the details given in the confirmation,
SDM connects with Micheal to apprise him
of what needs to be done.
Finally, using the next option, SDM
connects with the Customer and
provides an update of actions taken.
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 20

21. iAllWays™ - Key Benefits
• No direct exposure to enterprise database
• No programming ; solutions are configuration driven
• Rapid Roll-Out
• Incremental Roll-Out
• Support for all mobile devices
• Leverage on all communication technologies
• Seamless transition from one communication channel to another
• SMS to Mob Browser to IVR
• Delivery of only relevant Information , People & Options
• Differential information delivery
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications Copyright 2008-11 iPath Technologies All Rights Reserved 21

22. Thank You
iPath Technologies Pvt. Ltd
sales@ipathtech.com
iPath’s iAllWays end-to-end information flow technology is
covered by pending patent applications
Copyright 2008-11 iPath Technologies All Rights Reserved 22