3. Permanent Staffing Bulk Recruitment Advertisement Handling Headhunting Temporary Staffing Client Contract Payroll Outsourcing Call Center Services International Domestic Our team at the corporate level consists of highly qualified professionals focusing on strategy, operations, compliance, assessment, analysis and are assisted by dedicated teams of Business Development, Client Relationship & Delivery and HRD Consultants. SERVICES ULTRA SOLUTIONS We serve You Better.

4. HOW WE CREATE VALUE ULTRA SOLUTIONS

5. You know that... ... moving your organization forward requires knowing how to find the talent you have and the talent you need ... having the right talent in the right places doing the right things is critical to making the plan, hitting the numbers, and delivering value to your customers We can help you Attract & Assess the best talent in the marketplace. ULTRA SOLUTIONS

6. Talent Attraction Planning: Assessing current talent Forecasting future needs Competency Modeling: Developing and using competency models Integrating human resource processes Individual & Team Assessment: Pinpointing strengths and areas for development Advising on selection and promotion Organizational Assessment: Assessing organizational engagement and culture Executing business and change planning MANAGEMENT CONSULTANCY We get it done for you.

7. Ultra Solutions specializes in all forms of call center outsourcing services. It includes outbound and inbound call center services which helps you better utilize..." your time, money and resources, and boost your bottom-line. We partner with you to provide you the entire spectrum of BPO services using our experience, industry insights and proven, repeatable methodologies. CALL CENTER SERVICES We handle your calls with professionalism, friendliness, and efficiency .

8. Ultra Solutions is dedicated towards adding value and substance to its client business through offering superlative and completely customized services. We provide state of the art solutions to vertical industries to meet their voice and BPO needs, operating 15 seater on 24 x 7 basis , scalable upto 1,000 seats by 2009. With a dedicated and strong work force of employees, we provide qualitative solutions in the areas of transaction processing and call center services. Motivated professionals who aim to achieve excellence through dedicated teamwork attend to every contact with zeal . We take pride in our ability to deliver efficient services at affordable price. About us ULTRA SOLUTIONS

9. The stage of generic training includes a focused attention of Customer Care Tools, Call Handling ability, stress management, team model building, Tele-Selling Skills (For Outbound Campaigns) and allied nature trainings. The next stage of training includes a well-defined process acquaintance and detailed information about the Process to be assigned to every individual. The process training is imparted covering all the salient features of relating the product and campaign. Sublime is a staunch believer in the importance of training, learning and benchmarking for achievement of outstanding qual;ity standards, performance, assessment and recognition. Sublime’s consistent quality derives from proactive training that knowledge, attitude and these skills: Time management Listening Cultural Telephone Conversational Process training Selling & Marketing Accent neutralization Training ULTRA SOLUTIONS

11. Our Customer Service Representatives (CSRs’) are managing more than a Phone call. They’re managing the relationship between our clients and Their customers. Accordingly our mission is to deliver a quality service that Consistently enhances our customer’s service to their customers. We lay highest emphasis on the quality of customer interaction services And have a sound procedure to monitor call between the CSR,s and Valued customers. Partial list of ways in which the quality of calls are Evaluated are:- Call Barge-In’s Screen Barge In Scalability of Call Recording Mystery Calling ULTRA SOLUTIONS Quality

12. Mumbai Operations 1102, 11th floor, Mayuresh Chambers, Sector 11, C.B.D. Belapur, Navi Mumbai, India- 400614. Tel : 022 - 27575522 Fax : 022 - 27575522 Email Address : [email_address] Contact Us