Back by popular demand, StrongMail hosted the Ultimate Email Marketing Championship at the DMA Annual 2010 in San Francisco. Watch email marketers from Travelocity, Shockwave Games, and Hautelook battle it out for the best email marketing campaign and decide who you think has earned the crown of Ultimate Email Champion.
11. THE BUSINESS Company: Travelocity Industry: Travel and Hospitality Industry Size: Considered the worlds largest industry Product: One of the largest and most respected online travel companies selling Vacation Packages, Flights, Hotels, Cars Rentals, Cruises, etc. Size: US Travel and Hospitality: 232 BILLION Employees: 3,000 Target Market: Lovers of Gnomes and their Travel Companions worldwide. Years of email experience: 10
12. THE CAMPAIGN Campaign Objective: Convert Active Shoppers to “Purchasers” Campaign Strategy: Promote city Pairs that are X% less that the average fare sold for each city pair in the last X Days. Key Metrics Tracked: Open rate, Click Thru Rates and Conversions!. Definition of Success: Year over Year Bookings Growth
21. THE BUSINESS Company: Shockwave Industry: Online Gaming Industry Size: One of the fastest industries in the US Product: Free and Paid for Gaming Content Employees: 200 Target Market: Males 18-24, females 30-48. Years of email experience: 7
22. THE CAMPAIGN Campaign Objective: New Member Education Campaign Strategy: Leverage welcome series to Avoid overwhelming new users with site features Key Metrics Tracked: Member Log-ins Definition of Success: Member retention and conversion to paid member or purchaser of content
36. THE BUSINESS Industry: Online retail flash sales HauteLook: The future of retail: Limited-time sale events of great brands for women, men, kids, home and beauty, all at 50-75% off. Founded: December 2007 Size: Over 3 million members Employees: 200 in Los Angeles, NYC and Chicago Target Market: Young, affluent shopping enthusiasts who have a strong sense of style and love a great deal! Years of email experience: 10
37. THE BUSINESS Campaign Objective: Successfully deliver the daily HauteLook event notification email to over 1 million members within the same 10 minute window every day. Campaign Strategy: Keep members engaged every day by delivering relevant content based on member lifecycle segment and categories of interest Key Metrics Tracked: Logins to Site, Opens, Inbox Delivery Rate, SSC Compliance Metrics, Delivery Time Definition of Success: Member retention and conversion to paid member or purchaser of content
38. THE CAMPAIGN Micromanage email deliverability and suppress high risk member segments who deliver low ROI (Deadweights)
Role: Director Customer Marketing StrategyUnique strategy used: Triggered fare discount alertsObjective: Convert shoppers to bookersJudo move: Churn through mass amounts of data to find relevant deals
Company: MTV Networks, Shockwave for Today!Role: Director of Community PlatformsUnique Strategy: Member educationObjective: Drive member retention through education Judo Move: Turn members into gaming addicts
Role: Director, Member EngagementUnique Strategy: Keeping members engaged by making each touch point a relevant one.Campaign Objective: Consistently delivering over one emails to the inbox, within the same 10 minute window every day.Judo Move: Create a virtual stampede at 8 AM every day for members to explore an entirely new shopping experience.