16. KPAs of Level 2 Work Environment Communication Staffing Performance Mgmt Training Compensation Organizational Performance Alignment Competency Based Assets Mentoring Competency Development Knowledge and Skills Analysis Training and Development Competency Integration Empowered Workgroups Workgroup Development Participatory Culture Communication and Coordination Quantitative Performance Management Competency Based Practices Career Development Compensation Performance Management Work Environment Organizational Capability Management Workforce Planning Staffing Continuous Workforce Innovation Continuous Capability Improvement PCMM & Competencies PCMM & Competencies Levels 5 Optimizing 4 Predictable 3 Defined 2 Managed Building Competencies Building workgroups & culture Motivating and managing performance Shaping the workforce