This course is designed for anyone looking to improve team dynamics through applying Emotional Intelligence. EQ is a recognised strategic tool for enhanced performance, productivity, communication, and influencing people. Individuals who have little understanding of emotional intelligence competencies, who would like to understand how to make a greater contribution in key areas of their business and personal lives.

1. People who score highest on EI measures rise to the top of corporations. "Star" employees possess more
interpersonal skills and confidence, for example, than "regular" employees who receive less-glowing
performance reviews. Emotional intelligence matters twice as much as technical and analytic skill
combined for star performances. - Daniel Goleman (New York Times)
WHO SHOULD ATTEND?
This course is designed for anyone looking to improve team dynamics through
applying Emotional Intelligence. EQ is a recognised strategic tool for enhanced
performance, productivity, communication, and influencing people. Individuals
who have little understanding of emotional intelligence competencies, who would
like to understand how to make a greater contribution in key areas of their
business and personal lives.
Dates : 23 & 24 OCTOBER 2012 (TUESDAY & WEDNESDAY)
Time : 9.00 a.m. – 5.00 p.m.
Venue : Auditorium 2, Kompleks ЄUREKA, Universiti Sains Malaysia, Penang.
Other available courses (in-house): HRDF Claimable*
1. Effective Project Management
2. Effective Project Risk Management *Subject to HRDF Approval
3. Effective Problem Solving and Decision Making
4. Love Your Job
5. Managing Change Organised by:
6. High Impact Train-The-Trainer
7. Mastering Human Relations For Result
8. Gaining The Professional Edge : Towards
Personal Advancement and Organizational
Greatness
9. Changing Mindset For High Achievers (wholly-
(wholly-owned by Universiti Sains Malaysia)

2. INTRODUCTION METHODOLOGY
Individual relationships create the workplace climate.
Highly interactive workshop with lecture, group
In turn, this climate shapes the ways employees and
discussion, training games and case study based on
customers relate to each other and the organizations.
your organization’s statement of needs.
The capacity for recognizing our own feelings and
those of others, for motivating ourselves, for
managing our emotions and ultimately relate to each COURSE CO-ORDINATOR
other effectively is defined as Emotional Intelligence
(EQ). Various published studies have revealed that MAJOR (R) DR. PREBAGARAN JAYARAMAN
poor EQ resulted in multimillion dollar lost to PhD, PMP, PMI-RMP, MSc, BSc Ed (Hons), Dip Phy Ed,
worldwide business organizations. EQ is the ability to Dip ALC, CT (USA)
access, manage and make use of your feelings. This
ability can be more important personal and team Dr. J.Prebagaran has 21 years of working experience in
success in an organization than intelligence and Management & Training. He is a retired military training
technical skill. This course will build your capability officer. He has served as a facilitator for major MNC, SME
to develop your EQ. You will gain in-depth and government agencies in the field of management,
understanding of EQ as you identify new tools to safety, quality and training. Dr. J.Prebagaran is a
apply immediately to enhance your personal and Certified Project Management Professional (PMP) and
professional life. Project Risk Management Professional (RMP) by Project
Management Institute (USA). He was a Project Manager
(Training) of multi billion international ship building
OBJECTIVES project for 5 years. Dr. J.Prebagaran is Certified Trainer of
‘7 Habits of Highly Effective People’. He is also a Certified
At the end of this course, participants will be able to: Trainer by International Board of Certified Trainers (USA).
He is an Advanced TQM facilitator, ISO 9001:2000 QMS
i. Define EQ. Lead Auditor and competent trainer for ISO 14000. Dr.
ii. Measure their level of EQ based on established J.Prebagaran was appointed by Department of Skills
EQ Test. Development, Ministry of Human Resources, Malaysia as
National Industry Expert (Pakar Industri Negara) in the
iii. Determine why EQ is critical for organization and
field of Training ( Reference No: JPK/9/2/02 Jld 7 -077
personal success.
dated 26 April 2011)). Dr J.Prebagaran attended PSMB
iv. Explain how EQ could increase organizations Train the Trainer program on 3-7 July 2006 ( Certificate
productivity and competitiveness. No. TTT/0078). He is also Accredited Competency
v. Explain application of EQ to personal and Professional (ACP) by Institute of Leadership and
professional life. Management, UK (Certificate No : NB 119012764601
vi. Identify specific action to increase EQ for self, dated 27 June 2011) and certified as Master Training
work , family and community growth which will Professional by SMR HR Group ,Malaysia on 2 December
facilitate: 2010.
• To understand the concept the concept of
awareness of self and others.
Dr J.Prebagaran is currently the CEO of Samudera
• Achievement of better level of competitiveness. Management Consultants and associate consultant of
• Overall enhanced productivity. USAINS Holdings (commercial arm of USM). Dr
• Enhanced self-confidence and self- J.Prebagaran has conducted various leadership and
empowerment. management development training programs for
• Positive interactions by building rapport, trust government, multinational organizations and
and credibility. international clients. Among the prominent satisfied
• Increased success & reduce stress on the job. clients from his training program are Agilent
• Successful business relationship. Technologies, PETRONAS University, PT REA, Indonesia
(A public listed company in UK), Matsushita and MISC
(Malaysian International Shipping Corporation). Dr
PROGRAM FEE J.Prebagaran was a faculty member of Balarrat University
Normal : MYR890.00 per participant MBA Program for International students based in
Group : MYR800.00 per participant Malaysia from 2004-2006. Dr J.Prebagaran has practical
and proven experience in design and delivering of
(minimum of 2 participants from the same
leadership and management development program for
company/organisation) major international organizations like MISC, Sony,
(Covers course material, refreshment Flextronics, Western Digital and Agilent Technologies. He
including lunch and Certificate of has also conducted various training programs in
Attendance) management and leadership development in Thailand,
Indonesia and Ghana.
ENQUIRIES
He has attended training programs in USA, Germany and
Technical Details: UK. Dr J.Prebagaran has presented paper in national and
Major (R) Dr. Prebagaran Jayaraman international seminars in the field of Safety, Quality and
Samudera Management Consultants Management. He is a strong advocate of lifelong learning.
Tel: 05-689 2101 / 012-526 1482 His research interest is in management development and
praba1965@yahoo.com technology management. His class will be full of energy
and fun. Dr. J.Prebagaran has been champion in various
Registration and others: Toastmasters competition and was the past area governor
Khairol Anuar Mohammed for District S1 Toastmasters Club. He is an expert in
USAINS Holding Sdn. Bhd. adopting adult learning principles to ensure effective
Tel: (DL) 04-653 4372 / (M) 012-286 9048 teaching and learning process.
khairol@usainsgroup.com /
khairol_usains@yahoo.com

3. POWER OF EMOTIONAL INTELLIGENCE AT WORK
COURSE SCHEDULE
DAY 1
8.30 – 9.00 a.m. Registration
9.00 – 10.30 a.m. 1. EQ and IQ – Definition.
♥ How to measure it?
10.30 – 10.45 a.m. Break
10.45 a.m. – 1.00 p.m. 2. How emotions work?
♥ Test- Recognizing your emotions.
♥ Test- Recognizing other’s emotion.
♥ Analysis of test results and action plan for self improvement.
1.00 – 2.00 p.m. Lunch
2.00 – 3.30 p.m. 3. How EQ influence your motivation?
♥ Understanding the causes of emotion- self report test.
♥ Understanding the consequences of emotion- self report test.
♥ Analysis of test results and action plan for improvement.
3.30 – 3.45 p.m. Break
3.45 – 5.00 p.m. 4. EQ’s influence on effective decision making.
♥ Case study on implication of poor EQ on decision making.
DAY 2
9.00 – 10.30 a.m. 5. Why EQ is critical for your personal and team success.
♥ Video.
♥ Discussion questions.
10.30 – 10.45 a.m. Break
10.45 a.m. – 1.00 p.m. 6. EQ- The secret towards productivity and competitiveness.
♥ Review of report on EQ’s implication towards organizational
productivity.
♥ Organizational action plan.
1.00 – 2.00 p.m. Lunch
2.00 – 3.30 p.m. 7. Application of EQ for your personal and professional life
8. How to increase your EQ for personal, work, family and community
growth
3.30 – 3.45 p.m. Break
3.45 – 5.00 p.m. 9. Emotion at the workplace, metabolism, stress factors and systems.
♥ Video
♥ Key lesson and self improvement plan
10. Personal Action Plan.
Disclaimer
The Organizer reserves the right to reschedule or cancel any part of its published programme or venue due to unforeseen circumstances
and will not accept liability for costs incurred by participants or their organizations for the cancellation of travel arrangements and/or
accommodation reservations as a result of the course being cancelled or postponed. Advance notice will be given if there is such
changes or cancellation.

4. REGISTRATION FORM
POWER OF EMOTIONAL INTELLIGENCE AT WORK
OCTOBER 2012
Send registration form to : Khairol Anuar, USAINS Holding Sdn. Bhd.,
Ground Floor, Kompleks EUREKA, Universiti Sains Malaysia, 11800 USM PENANG.
Fax : 04-657 2210 or
Email to : khairol@usainsgroup.com / khairol_usains@yahoo.com
No. Participants Name Position & Email
1.
2.
3.
4.
5.
Company:
Address:
Postcode:
Contact Person: Mobile Phone:
Telephone No.: Fax No.: E-mail:
Mode of Payment Number Bank No. of Participants:
I enclose Crossed Cheque
Bank Draft Group Discount:
Money Order
LO/PO Total Sum: (MYR)
Cheque / Bank Draft / Money Order / LO / PO must be made payable to ‘USAINS HOLDING SDN. BHD.’.
1. Bank Transfer [Please fax your Bank-in Slip (Print your name & details on the slip)].
Payee Name: USAINS Holding Sdn. Bhd.
Details: POWER OF EMOTIONAL INTELLIGENCE AT WORK OCTOBER 2012
Name of Bank: CIMB Bank Berhad (USM Branch), Universiti Sains Malaysia, 11800 USM Penang.
Account Number: 0709-0006708-05-7
2. A Local Order (LO) or Purchase Order (PO) must be presented before the event.
The organizer reserves the right to refrain a registered participant from taking part in the event if no proof of payment can be
presented. This only applies to registered participants who have NOT paid the registration fee PRIOR to the event date.
3. Cancellation / Substitution
A full refund less administration fee of MYR300.00 will be given for cancellation received not later than 10 working days
before the course. No refund will be made after this period. However, substitute participants are welcomed at no extra charge
provided written notice of at least 5 working days before the event is given to the Organizer.