1. CRM Success In The Cloud Dallas User Group September 2009 Meeting

2. Agenda Welcome & Introductions About the User Group Events/Happenings Winter ‘10 Release Details Open Discussion Housekeeping

3. Safe Harbor Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services. The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our quarterly report on Form 10-Q filed on August 19, 2009 and in other filings with the Securities and Exchange Commission. These documents are available on the SEC Filings section of the Investor Information section of our Web site. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

4. About the User Group Vision Build an enthusiastic local community group that enables members to be more successful with salesforce.com. Objectives Success – provide a forum for members to exchange ideas, best practices, and lessons learned using salesforce.com Flexibility – develop a meeting structure that allows for flexibility, changing member needs, and maturity level Quality - ensure that the content being delivered reflects the needs of a majority of the members

5. About the User Group – Where to Connect Blog http://usergroups.salesforce.com/dallas/ Twitter https://twitter.com/dallasusergroup Facebook LinkedIn NEW

6. What’s in it for you? New ideas Tips & tricks Explore partner tools and services Networking

7. Updates/Events/Happenings

8. Upcoming Events Cloudforce Tour: Dallas October 21st 12:30 – 6:00pm Sheraton Dallas (downtown) FREE Register here Tracks for prospective/new, experienced & platform customers Question: Dallas UG lunch prior to event?

9. Upcoming Events Dreamforce November 17-20, 2009 (www.dreamforce.com) Remember to use the UG promotion (CRUSER) $100 off thru October 31st (making it $899) User ROI site to justify the trip

10. Winter ‘10 Release Overview

11. Winter ‘10Release Ideas Released in Winter ‘10 http://ideas.salesforce.com/popular/coming_in_winter_10 Release Notes http://na1.salesforce.com/help/doc/en/salesforce_winter10_release_notes.pdf Winter ‘10 Release Preview http://www.salesforce.com/community/assets/docs/Winter10_ReleasePreview.pdf

12. Winter ‘10Release Sales Cloud Highlights Dashboard Microscope Color Picker Chart Mixer Campaign Scorecard Campaign Assistant

13. Winter ‘10 – Dashboard Enhancements

14. Winter ‘10 – Campaign Scorecard

15. Winter ‘10 – Campaign Scorecard Con’t

16. Winter ‘10 – Campaign Assistant

17. Winter ‘10Release Service Cloud Highlights Community – Answers (Pilot) Salesforce Knowledge Salesforce for Twitter

19. Winter ‘10 – Salesforce Knowledge

20. Winter ‘10 Release Custom Cloud Highlights Package Anything Bulk Loader Sandbox to Production – Production to Sandbox Custom Help on Standard Fields Lookup Filters

21. Winter ‘10 Release Schedule

22. Group Q & A

23. A few sites to bookmark… Dallas User Group Salesforce.com Community Salesforce Ideas Salesforce on Facebook Lots of options on Twitter (@asksalesforce, @successforce, @salesforcenews, @forcedotcom, @salesforcejobs Salesforce.com Jobs YouTube – Growing online demo video library

24. Final Items Next UG Meeting – December? Future Meeting Themes/Sponsors? Continue/Start/Stop Survey Coming Out Suggestions to Maximize Dallas User Group

25. Thank you!