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* The BIG Issues Wednesday 12 October 2011
Consumer travel tech
Industry travel tech diverse and complicated
* Distribution * Search * Social commerce * Devices
*Elephants in the room
*Distribution
*Tour operator via an agent *Tour operator direct *Independent (flight + accommodation)
*Round-the-world
*Distributors
*New models
* Self-guided tours *Guided tours *Single-day or multi-day tours
* Sellers/agents/metasearch
* Far too complicated to organise? * Fragmentation prevents dominant players?
*Search
*The Big G
*Just random results and ads?
*And some maps...
*Places Page...
*Video, too...
*Goggles? WTF?
*Flights. Hummmm...
*Buying content? No, expertise and technology
* Search is gateway to product *Search is gateway to content *Search is gateway to social
*Social commerce
* Social is NOISE!
* Social is fun!
* Social is fun!
* Social is helpful!
* Social is great for brand!
* Social doesn’t appeal to everyone  #boo
* Social can be useful!
* Social as ancillary!
* Social as distribution channel!
* Social is everything!
* Social is opportunity! *Travis booked a flight on Expedia to Cape Town * Travis reviewed XYZhotelin Cape Town on TripAdvisor * Travis compared 5 tours of South Africa on TourRadar * Travis installed Tripwolf’sCape Town iPhoneguide * Travis booked travel insurance with World Nomads …to things like: * Travis boarded his flight to Cape Town on Virgin Atlantic * Travis ate a steak at a Cape Town steak restaurant * Travis was at Kruger National Park * Travis added 154 new photos to album “Africa Safari”
* Social is everything and everywhere!
*Devices
* Always connected
* Mini-computers
* App-tastic
* Out with the old...
* ...in with the new
* Tablets
* Micro-managing
* Distribution * Search * Social commerce * Devices
THANKS! kevin@tnooz.com @kevinlukemay

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The BIG Issues - Four Pillars of Travel Tech