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Kent House Design and Technology Seminar

                22 June 2009
         The Salvin Room, Keele Hall
The Kent House Product Basket

   Websites
   E-commerce
   Search Engine Optimisation
   Pay-Per-Click Advertising
   Email Marketing
   Content Management – Do It Yourself
   Event Management
Kent House Design and Technology Seminar


       Your site – Design and Usability
               Kevin Holdridge
“Ten years ago, the Web was exciting to people.
 Today, it’s routine. It’s a tool. If it’s convenient,
  they will use it; if not, they won’t ... Users are
  getting less tolerant of difficult sites, so every
 design flaw means lost business. Usability has
       become more important than ever.”
                 Jakob Nielsen, 2006
When websites go bad ...
www.sharperfx.com
OTT design – by designers!
www.adamobydell.com
Nice site but what is it selling exactly?
www.jacksonsofpiccadilly.co.uk
Mystery meat navigation with a splash page!
www.msy.com.au
How much??! My nephew will do it for £50...
www.genicap.com/Site/
Mystery meat navigation and what is it exactly that you do?
http://www.evangelcathedral.net/
Obsessive use of flash
www.itfx.co.uk/
Splash page and a website built entirely with flash
Usability and Accessibility
“A usable website gives the visitor exactly what
  they are looking for as quickly as possible”
“Every design flaw means lost business- if a
 user can’t find the product they can’t buy
                the product”
Key usability principles

   Users who can’t use your site, will leave your site
   Users should never need to ask “where am I?”
   Make your navigation obvious
   Structure your content – taxonomy
   Designing for usability means increased conversions
   Convention is convention for a reason
   Design for users not “robots”
“Once you discover how people interact
with your design, you can make it better
        than your competitors”
Accessibility is making your website accessible or
“usable” by people with disabilities and by people
  using different browsers, devices and systems.
Accessibility

   Inclusive design – design for everybody
   DDA
   Website Accessibility Initiative (WAI)
   Accessibility standards
    • WAI “A”
    • WAI “AA”
    • WAI “AAA”
Accessibility

 Some simple accessibility factors:
   •   Font size
   •   Overuse of graphics such as “text images”
   •   Moving text
   •   Colour
   •   Text and background contrast
   •   Having sound on your site


 Visual impairment simulator
  http://www-edc.eng.cam.ac.uk/betterdesign/
Design, usability and accessibility

i-frames   links that don’t change colour when visited   taxonomy
   scrolling pop-up windows breaking the back button
  putting text inside imagery pages that are too big
  websites built entirely in flash                splash pages
  information architecture broken design links
pages that take too long to load no search function
bad navigation frames broken forms complex URLs
  cross browser compatibility                privacy     screen size
The 5 Biggest Causes of User Failure


   Search
   Information Architecture
   Content
   Product Information
   Workflow
Kent House Design and Technology Seminar


              Design, usability
       and search engine optimisation
              Kevin Holdridge
If a user cannot find you, he cannot buy from you.
                             ...
      If he finds you and cannot find what he is
       looking for, he still cannot buy from you.
                             ...
               If he cannot buy from you,
           he will buy from your competitor
SEO – the basics

 Search engine optimisation is the act of improving a
  website’s position in the results of a search engine
  query for a target set of keywords.
 This includes:
   • Optimising your own pages by building a well designed, easily
     navigated site.
   • Having great, frequently updated content.
   • Ensuring your site is easily used by human visitors.
   • Making the site easy for search engines to crawl or read it.
   • Encouraging other sites to link back to you.
 Other factors influencing SEO include
   •   The age of your site
   •   The speed of your server
   •   Any duplicate content
   •   Number of visitors – importance to internet users
   •   The size of your site (the number of pages)
   •   Weighting of content <h1>’s <h2>’s
The importance of appearing top


            Position on page 1   Click Through Percentage
                    1                     89%
                    2                     33%
                    4                     17%
                    5                     17%
                    7                      6%

Study carried out by Microsoft
“We can get you to number 1 on Google”
Design “v” SEO

   Everything is OK... in moderation
   Style and code
   Flash
   JavaScript
   Using headers just for style
   Text images
   i-frames
the global consumer phenomenon of 2008


                  2/3 of world’s Internet population visit a social network site

 businesses    examine                                               10% of all Internet time
 how SNS can help their
 organisations
                                                                         the world’s 4th most
                                                                         popular online sector
advertising on SNS
sites is not                                                                 overtook personal
consummate with
the size and levels of
                            Social Networking                                email

audience
                                                                           social networks online
                                                                           started out among
facebook is the 5th                                                        youngsters        but
most popular site on                                                       currently the age of
the Internet and the                                                       people is broadening
9th strongest brand


             greatest growth comes from people aged 35-49 years of age
Types of Social Media

   Social Networking Sites
   Blogging
   Microblogging
   Photo and Video Sharing
   Bookmarks
   Social News
   Podcasts
   Online Forums
The Golden Rules of Social Networking
be genuine, human and upfront with your “fans”,
     “customers”, “friends” and “followers”
Why Social Networks Matter


 To listen! Your competitors, vendors, customers and
  prospects are talking about you, right now.
 To build a presence
 To enhance search engine ranking
 To communicate (but not to sell!)
Social Networking and SEO – The Benefits
                     ...
            links links links...
        content content content...
Thank you again for taking the time to
     come along to our seminar

  Do not hesitate to contact us with any questions
 Kevin Holdridge – kevin.holdridge@kenthouse.com
 Yvonne Conway - yvonne.conway@kenthouse.com
                   0845 638 0700

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Kent House Design And Technology Seminar 22 June.Ppt [Co

  • 1. Kent House Design and Technology Seminar 22 June 2009 The Salvin Room, Keele Hall
  • 2. The Kent House Product Basket  Websites  E-commerce  Search Engine Optimisation  Pay-Per-Click Advertising  Email Marketing  Content Management – Do It Yourself  Event Management
  • 3. Kent House Design and Technology Seminar Your site – Design and Usability Kevin Holdridge
  • 4. “Ten years ago, the Web was exciting to people. Today, it’s routine. It’s a tool. If it’s convenient, they will use it; if not, they won’t ... Users are getting less tolerant of difficult sites, so every design flaw means lost business. Usability has become more important than ever.” Jakob Nielsen, 2006
  • 7. www.adamobydell.com Nice site but what is it selling exactly?
  • 9. www.msy.com.au How much??! My nephew will do it for £50...
  • 10. www.genicap.com/Site/ Mystery meat navigation and what is it exactly that you do?
  • 12. www.itfx.co.uk/ Splash page and a website built entirely with flash
  • 14. “A usable website gives the visitor exactly what they are looking for as quickly as possible”
  • 15. “Every design flaw means lost business- if a user can’t find the product they can’t buy the product”
  • 16. Key usability principles  Users who can’t use your site, will leave your site  Users should never need to ask “where am I?”  Make your navigation obvious  Structure your content – taxonomy  Designing for usability means increased conversions  Convention is convention for a reason  Design for users not “robots”
  • 17. “Once you discover how people interact with your design, you can make it better than your competitors”
  • 18. Accessibility is making your website accessible or “usable” by people with disabilities and by people using different browsers, devices and systems.
  • 19. Accessibility  Inclusive design – design for everybody  DDA  Website Accessibility Initiative (WAI)  Accessibility standards • WAI “A” • WAI “AA” • WAI “AAA”
  • 20. Accessibility  Some simple accessibility factors: • Font size • Overuse of graphics such as “text images” • Moving text • Colour • Text and background contrast • Having sound on your site  Visual impairment simulator http://www-edc.eng.cam.ac.uk/betterdesign/
  • 21. Design, usability and accessibility i-frames links that don’t change colour when visited taxonomy scrolling pop-up windows breaking the back button putting text inside imagery pages that are too big websites built entirely in flash splash pages information architecture broken design links pages that take too long to load no search function bad navigation frames broken forms complex URLs cross browser compatibility privacy screen size
  • 22. The 5 Biggest Causes of User Failure  Search  Information Architecture  Content  Product Information  Workflow
  • 23. Kent House Design and Technology Seminar Design, usability and search engine optimisation Kevin Holdridge
  • 24. If a user cannot find you, he cannot buy from you. ... If he finds you and cannot find what he is looking for, he still cannot buy from you. ... If he cannot buy from you, he will buy from your competitor
  • 25. SEO – the basics  Search engine optimisation is the act of improving a website’s position in the results of a search engine query for a target set of keywords.  This includes: • Optimising your own pages by building a well designed, easily navigated site. • Having great, frequently updated content. • Ensuring your site is easily used by human visitors. • Making the site easy for search engines to crawl or read it. • Encouraging other sites to link back to you.
  • 26.  Other factors influencing SEO include • The age of your site • The speed of your server • Any duplicate content • Number of visitors – importance to internet users • The size of your site (the number of pages) • Weighting of content <h1>’s <h2>’s
  • 27. The importance of appearing top Position on page 1 Click Through Percentage 1 89% 2 33% 4 17% 5 17% 7 6% Study carried out by Microsoft
  • 28. “We can get you to number 1 on Google”
  • 29. Design “v” SEO  Everything is OK... in moderation  Style and code  Flash  JavaScript  Using headers just for style  Text images  i-frames
  • 30. the global consumer phenomenon of 2008 2/3 of world’s Internet population visit a social network site businesses examine 10% of all Internet time how SNS can help their organisations the world’s 4th most popular online sector advertising on SNS sites is not overtook personal consummate with the size and levels of Social Networking email audience social networks online started out among facebook is the 5th youngsters but most popular site on currently the age of the Internet and the people is broadening 9th strongest brand greatest growth comes from people aged 35-49 years of age
  • 31. Types of Social Media  Social Networking Sites  Blogging  Microblogging  Photo and Video Sharing  Bookmarks  Social News  Podcasts  Online Forums
  • 32. The Golden Rules of Social Networking be genuine, human and upfront with your “fans”, “customers”, “friends” and “followers”
  • 33. Why Social Networks Matter  To listen! Your competitors, vendors, customers and prospects are talking about you, right now.  To build a presence  To enhance search engine ranking  To communicate (but not to sell!)
  • 34. Social Networking and SEO – The Benefits ... links links links... content content content...
  • 35. Thank you again for taking the time to come along to our seminar Do not hesitate to contact us with any questions Kevin Holdridge – kevin.holdridge@kenthouse.com Yvonne Conway - yvonne.conway@kenthouse.com 0845 638 0700