1. Continuous Learning: A framework for Developing a Workplace Essential Habit personal story of CNI’s journey Kenny Ong CNI Holdings Berhad

5. Intro: Learning Process Input Output Learning Input Application ‘ Learning’ in the business context must be a practical concept. If it cannot be used to improve business results , ‘Learning’ is useless.

15. Strategy: Buy-in WIIFM Company Employees Leaders HRM

18. Strategy: Framework Culture Corporate Objective Corporate Strategy Structure Resources Leadership Person

20. Strategy: Corporate Strategy Financial “ To satisfy our stakeholders, what Financial objectives must we accomplish?” Internal Process “ To satisfy our customers, in which internal business processes must we excel?" Customer “ Who are our target customers? What is our value proposition?” Learning & Growth “ What capabilities and tools do our employees require to help them execute our strategy?

21. Strategy: Corporate Strategy Financial Learning & Growth Internal Process Customers / Distributors Revenue Growth Productivity Market Value Department Operations Supplier & Alliances External Involvement Target Markets Products/ Services Channel Strategies Human Resources Technology Information & Intelligence Systems & Processes

22. Strategy: Corporate Strategy Operational Excellence (low cost producer) Ref: The Discipline of Market Leaders , Michael Treacy & Fred Wiersema; 1995 Product Leadership (best product) Customer Intimacy (best total solution)

46. Thank You. soft copy of slides: [email_address]