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1. Six Sigma DMAIC Project
GE Medical Systems
Project Leader/Green Belt: Steve Kosloske
Project Leader Title: SDL, CGB
Project Start Date: March 6, 2003
Master Black Belt: Steven Bonacorsi

2. Six Sigma in Action
Sun Monitor Costs
Customer Profile – GEMS Engineering – 3 Sites in Milwaukee Area
Process Capability – Before
Business Problem & Impact
Standard Engineering workstations pricing continues at the
same high level yearly. Sun has moved to more standard Z bench (ST) = - 3.0
parts, allowing substitution of high cost Sun parts for less-lostly Avg. Cost = $1000
3rd party products, which can save GEMS thousands per year.
Measure & Analyze
Data Collection: Average cost for a standard Sun 21” monitor
is $1000 for all open leases in 2000-2002.
Root Causes: Single source of monitors (Sun).
Process Capability – After
Improve & Control
Bid replacements monitors to 3rd party companies, test
replacement monitors to meet/exceed user requirements, and Z bench (ST) = 6
get end-user sign off on new monitors. Avg. Cost = $509
Results/Benefits
Direct savings of $509 per workstation order, no extra costs to
customer if monitor fails during lease period.
A Customer Direct Savings of US$385K in 2003!