The future of offices with distributed work

1. American Institute of Architects
Knowing Our Clients’
Business
Ellen Bruce Keable

2. Hard times foster innovation
Working lean
Focus on value
Challenge entitlements
Encourage risks
Courage to act
Rethinking …. business, work, building

3. Circle of
Circle of Circle of
Influence Influence
Concern
Proactive Focus Reactive Focus
Positive energy Negative energy
enlarges the circle of reduces the circle of
influence influence
S. Covey, The Seven Habits of Highly Effective People ( 2004)

4. Change
requires a
different way
of looking at
things….

5. Corporate Real Estate Partnership

6. Government View
• Environment, energy
• Infrastructure
• Employees
– Attract and keep
– Effectiveness, morale
• Costs, space, flexibility
• Continuity of operations

7. Legislation Promoting Telework
House Approves Telework Bill – 6/08
H.R. 4106 Passed, requiring agencies to develop a
program allowing employees to telework at least 20 percent
of every two-week work period and designate a senior-
level employee to serve as a telework managing officer;
incorporating telework in continuity of operations
planning
H.R. 6495, Transportation and Housing
Choices for Gas Price Relief Act of
2008 – 7/08
To authorize programs and activities to support transportation
and housing options that will assist American families in
reducing transportation costs.

8. What are Offices FOR?
© 2004
BOSTI
Associates

11. Work is Changing
Command and Control
Cultivate and Coordinate
Manage by Seeing
Coordinate by Knowing
Productivity
Performance
Produce
Define and Create
Team
Multiple Affiliations
Defined Roles
Do What’s Necessary

12. Workplace Matters

13. Virtual Teams’ Challenges
Trust and vulnerability
Social isolation
Integration
Information overload
Commitment
Learning
FACE TIME IS IMPORTANT

14. Why Face-to-Face is Important
Collaborate Motivate, renew
Strengthen virtual Shop for new work
communications
Comradeship, “war
Understand others’ stories”
work styles
“Soft” guidance
Culture: “how we
do things here” Recognition
“Show me” learning

15. Expanding Relationships
“As technology has advanced it
increased the need for face-to-
face travel. In 1990 we managed
100 relationships. Now with e-
mail and instant messaging, we
may manage 1000.”
“Why Fly When You Can Web
Conference?” The New York Times,
September 18, 2005

16. Workplace Design Communicates
Survey by The Future Work Institute® (2001)
found 56% of employees are open to changing
their jobs, and only 37% had no plans to leave.
Twelve percent were actively looking, and 44%
said they would consider a better offer.
Your employees are out shopping and potential
employees are also shopping you.
Do the offices tell employees:
“This is a great place to work!”
16

19. “Less than ½ of those who would
choose to telework would do so
more than 2 days per week”
“Most Americans still choose the office for
the majority of their work week.”
from 2005/2006 National Technology Readiness Survey
Rockridge Associates

20. Redefining the Office
Safety, Health, and Comfort
Connection
Vision, Direction, and Feedback
Resources and Support
Diversity and Serendipity
Individual Focus and Concentration
Sanctuary and Openness

21. Redefining the Office
A Different Mix of Spaces
Fewer, smaller “owned” workspaces
More workshop meeting space
Flexible team space
“See and be seen” social space
Temporary workspace from private to
open
Sanctuaries for individuals, groups

22. Redefining the Office
(BOSTI Associates, 2001)

23. Balancing
Privacy &
Connections
Main Entry
Community
Collaboration
Focus
Conference
Main Street
Back Porch Meeting Refreshment Touch-Down
Private Office Main Street My Studio Ad-Hoc Meeting

24. Redefining the Office Building
Type
Promotes what people really need to do
with deep support
Expresses organization’s vision
Tells employees, partners, customers,
communities through action as well as
appearance
Responds to social, ecological contexts
Flexible use potential
Measurable results

25. designed by Suttle Mindlin… now at Jacobs
designed by Suttle Mindlin… now at Jacobs
Paric Headquarters, O’Fallon, Missouri

26. designed by Suttle Mindlin… now at Jacobs
designed by Suttle Mindlin… now at Jacobs
Paric Headquarters, O’Fallon, Missouri

27. designed by Suttle Mindlin… now at Jacobs
designed by Suttle Mindlin… now at Jacobs
Paric Headquarters, O’Fallon, Missouri

28. designed by Suttle Mindlin… now at Jacobs
designed by Suttle Mindlin… now at Jacobs
DMB&B Corporate Headquarters, St. Louis, Missouri

29. designed by Suttle Mindlin… now at Jacobs
designed by Suttle Mindlin… now at Jacobs
DMB&B Corporate Headquarters, St. Louis, Missouri

30. designed by Suttle Mindlin… now at Jacobs
Monsanto Greenbridge Master Plan, St. Louis, Missouri

31. designed by Suttle Mindlin… now at Jacobs
Renaissance Place, Highland Park, Illinois

32. designed by Suttle Mindlin… now at Jacobs
designed by Suttle Mindlin… now at Jacobs
Renaissance Place, Highland Park, Illinois

33. Ellen Bruce Keable
Jacobs Global Buildings
Workplace Strategies
716. 536.2415