Art of conversation
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Updated version of "The Art of Conversation" for actKM Conference, Melbourne, 10 Oct 2011. All of us are smarter than any of us - how conversations improve both group and individual performance - and why this is important to innovation. See more background information and an article on this material here: http://delarue.net/blog/2011/05/art-of-conversation-article-edition/
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Art of conversation
- 1. The Art of Conversation: All of us are smarter than any of us Keith De La Rue http://www.flickr.com/photos/dragunsk/
- 4. We must be open… http://www.flickr.com/photos/timpatterson/ “ We risk impoverishing ourselves if we ignore the personal” - Gurteen
- 5. http://www.flickr.com/photos/atomicjeep/ Conversation is intrinsically creative
- 7. Evidence for a Collective Intelligence Factor in the Performance of Human Groups - Woolley et al, 2010
- 13. http://www.flickr.com/photos/gastev/ … Don’t isolate the genius in the laboratory! The adjacent possible The multiple
- 14. The Enlightenment – C17 http://socialmelb.com/
- 16. Talking to others improves individual mental function http://www.flickr.com/photos/zoetnet/ Friends with cognitive benefits - Ybarra et al, 2010
- 17. Brief, friendly conversations improve executive function - working memory, focus http://www.flickr.com/photos/chipgriffin/
- 18. Put yourself in other shoes http://www.flickr.com/photos/zoonabar/
- 19. Get people together in conversation http://www.flickr.com/photos/MrTopf/ Community
- 20. Conversations for knowledge sharing and innovation – the café concept http://www.flickr.com/photos/stephanridgway/
- 23. Networking, awareness, chat http://www.facebook.com/#!/groups/323447999676/ Any conversation helps!
- 24. Conversations help us… http://ozcollab.com/ … find the missing pieces
- 25. Facing complexity in organisations Engaging people http://www.flickr.com/photos/odreiuqzide/
Notas do Editor
- Talk about conversation The importance of conversation How it can actually make us smarter
- Zeldin English historian & author W don’t just exchange facts, we transform them reshape them draw different implications from them, and engage in new trains of thought
- Conversations where we prepared to change The way we talk shapes what we do If we talk differently, life and work can be more interesting Conversations are intrinsically creative
- Groups can have a consistent ability to perform tasks Independent of the individual intelligence of group members The whole is greater than the sum of its parts Based from how the team works together
- Collective intelligence was found to correlate with Social sensitivity of group members Absence of domination by a single member Equal distribution of conversational turn-taking
- Teams with more women had higher collective intelligence Demonstrated greater social sensitivity Not a designed part of the study Socially sensitive people better - regardless of gender Some may not find this surprising
- Talked here before about “The Idea Monopoly” The group intelligence here does not sit well with individualists or within hierarchies Requires facilitation, not control
- Conversation is important to innovation The sole brilliant inventor and the “eureka” moment are rare Johnson writes that good ideas happen - by sharing and recombining unrelated ideas Needs conversations by groups of people Connectedness makes us more creative
- Johnson talks about the ‘adjacent possible’ Some discoveries depend upon others The printing press first needed invention of paper ink movable type Don’t isolate the sole genius in a laboratory
- Further research has been done by psychologist Oscar Ybarra This shows that certain types of conversations actually improve individual mental function. This is simply talking to other people - The way you do when you're making friends
- Only needs to be brief – 10 minutes Friendly conversations Looked at one aspect of mental function - executive function - Working memory Self-monitoring Focus Competitive conversations have no effect
- The aspects of these conversations that helped were – Trying to understand the other person, Putting yourself in their shoes
- Expand the range of your possible next moves by conversation Communities of Practice
- Many conversational knowledge sharing tools The Gurteen Knowledge Café open, creative idea sharing World Café
- Other conversational tools: Peer Spirit Circle Open Space Technology The Art of Hosting - combines a number of these for different outcomes
- The conversation may not only be face to face; it may be virtual Microblogging tools like Yammer let us carry on the conversation What are you working on?
- Other tools like Facebook can add to the conversation Here we can tell when people are around to chat at any time – ambient awareness With social media, we can expand our networks
- So where does this all take us? Conversation can create new knowledge It helps us work together better It helps us to innovate It even makes us smarter individually
- It is also through conversation that we can address the complexity we find in today’s organisations It’s how we engage people in organisations Conversation and story help us to understand emergence
- Conversational test
- Conversational test
- Conversational test
- Conversational test
- Conversational test