Session at ICON UK 2013 in Brighton - There is no excuse of being social. Even a very small company benefits from a social intranet built on IBM Connections. In this session we cover why and how we implemented Connections in our company and how important sharing and leading through social is. Learn from real live use cases how to collaborate openly, easily and efficiently.
3. UKLUG 2012 – Cardiff, Wales
Agenda
• Why (Objectives)
• How (Use cases)
• What (Our environment)
• Conclusions
4. UKLUG 2012 – Cardiff, Wales
IBM Connections = Major Enterprises?
Sure, the official success-stories of implementations of IBM Connections
are all about large multinational companies, globally dispersed and acting
worldwide, but…
5. UKLUG 2012 – Cardiff, Wales
IBM Connections = Major Enterprises?
And we?
How could IBM Connections help us, as a very small and locally acting
company?
Pfäffikon SZ
Zürich
Widnau
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Why did we implement a Social Intranet?
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Our Objectives of Implementing Social SW
• Improving internal communication
• Simplification of cooperation
• Improving know-how transfer
• Protecting and sharing know-how
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Improving internal communication
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How was the communication before
TOP
DOWN BOTTOM
UP
1:1
Verbally
Fragmented
AMONG PEERS
Project BU
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Improving internal communication
(Top Down)
Organizational communities (CEO, HR, Sales…)
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Improving internal communication
Employee handbook
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Improving internal communication
(Bottom Up)
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Improving internal communication
(among peers)
Forum, Status updates (Socializing), @Mentions (Sharing)
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Improving internal communication
Marketing Media Gallery (working across business units)
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Simplification of cooperation
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Simplification of cooperation
(Processes)
Activities – processes, installation checklists, events
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Simplification of cooperation
(Transparency)
Wikis – Gathering information
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Simplification of cooperation
(or how to cut short discussions)
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Improving know-how transfer
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Improving know-how transfer
(How to’s)
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Improving know-how transfer
(Backoffice / OP)
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Preserve and share know-how
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Preserve and share know-how
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Preserve and share know-how
Communities – knowledge containers
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Implementation of our Social Intranet –
Our approach
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• Establishing of know-how communities (we are techies)
• Appointing community-leaders who are responsible for the content
• HR- and Management communities are established
***********************************************************************************
• Introduction and training of all employees
• Official means of communication are the community blogs of the
management and the HR (it is the duty of the employee to follow and to
be informed)
• Convince the employees -> using positive examples of the benefit when
using the social intranet (not only passively, but also actively)
• Management and community owners have to be role models
***********************************************************************************
• Attitude of sharing and playing an active part in the social intranet is the
norm and counts as a professional qualification
Pilot phase
(2010)
Productive
since
January 2011
Future?
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Our environment - Setup
Started with V2.5
V3.0
V3.0.1
V4 (&Cognos)
V4.5 (&CCM)
INTERNET DMZ INTRANET
iOS/Android/BB
HTTPS 443
Connections Server
DB2/HTTP Server
Cognos Server
Edge
Reverse Proxy
Notes/
Connectors/
Browser
LDAP
Server
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Our environment - Integration
Notes Client
• Standard Plugin
(Activities, Files, Status
Updates, Search)
deployed with IBM TEM
• Still no Embedded
Experience Integration
-> if you are using a
reverse proxy and you
have EE working you
should come and talk to
me!
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Our environment - Integration
Sametime
• Integration into
Connections
WebUI through
Sametime Proxy
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Our environment - Integration
Domino Mail
• Integration into
Connections
WebUI through
Connections Mails
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Our environment - Integration
Windows
Connector
• Standard Plugin (MS
Explorer, MS Office)
deployed with IBM TEM
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Our environment - Customizations
• Look and feel
• Added a Belsoft Menu
• Profiles
-> Google Map, Click2Call
• Richtext Editor
-> (Adding Plugins)
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Conclusion of a new employee
«… I never thought that you could shorten the period of
vocational adjustment just in having in place something
like know-how communities and you can access the
know-how of your peers at your finger tips.»
«… when I look up some technical information
internally first, I can be sure, that the relevance
is much higher and I trust the source.»
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Conclusion of the management after
more than two years
Our Objectives of Implementing Social Software were all achieved
Improving internal communication
Simplification of cooperation
Improving know-how transfer
Protecting and sharing know-how
Some challenges remain
Critical mass (10% rule doesn’t work)
File Explorer in mind (where exactly is…)
Finding time to contribute during busy days
Change Management (organisational)
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My personal conclusion
«Our social intranet is
a success story
… but language skills
and communication
skills are more
important than ever.»