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Understanding Iso 9001 2008
1.
Understanding ISO 9001:2008
Quality Management System A presentationfor ATOSCO ©All Rights Reserved - NiMble Business Solutions
2.
NiMble Services Innovative
and Value adding solutions ©All Rights Reserved - NiMble Business Solutions
3.
Strategic management consulting
Operational improvement and cost effectiveness New initiative: Project management Quality Management Systems Consulting Business Process Reengineering IT services: Design – RFP – Vendor selection – Contract Award HR management Educational 3M tool eLearning C of E: Varsity – Institutional – Continuous Education Knowledge management Training and learning organization ©All Rights Reserved - NiMble Business Solutions
4.
Before We Start…
Your participation is KEY to success….. If in doubt, stop & clarify any time…. Share your thoughts any time…. Get involved…. Participate, and Contribute to make this program successful ©All Rights Reserved - NiMble Business Solutions
5.
6.
To outline ISO9000
implementation plan.
7.
Roles©All Rights Reserved
- NiMble Business Solutions
8.
Expectations Yesterday SERVICE
Quality SYSTEM TIMELINES ©All Rights Reserved - NiMble Business Solutions
9.
Expectations Today ©All
Rights Reserved - NiMble Business Solutions
10.
What is Change?
Change is Improvement ©All Rights Reserved - NiMble Business Solutions
11.
What to Change???
Attitude Vision/Goals Technology Culture Approach Strategy Procedure Values Speed Perception ©All Rights Reserved - NiMble Business Solutions
12.
Our Vision “…Businesses
must have a vision about what they exist for, which is shared by everyone in the company.” Moon and Bonny in the Introduction of Business Ethics: facing up to the issues. ©All Rights Reserved - NiMble Business Solutions
13.
There is no
risk in changing, but there is risk if we are not changing… If we don’t risk anything, we risk everything… System should be adopted for changing ©All Rights Reserved - NiMble Business Solutions
14.
Quality Management System
Quality • Fitness for purpose • Excellence • Meeting Customer Expectations not just needs Management • Planning, Organizing, Directing, Controlling, Structuring System • Work culture • Framework • Policies & procedures ©All Rights Reserved - NiMble Business Solutions
15.
Cost of Poor
Quality Service Hidden Costs of Poor Quality ©All Rights Reserved - NiMble Business Solutions
16.
Introducing ISO 9001:2008
Getting Started……. ©All Rights Reserved - NiMble Business Solutions
17.
18.
ISO member
organizations: National standards institutes from countries large & small from all regions of the world
19.
ISO develops technical
standards to contribute in making the manufacturing & supply of goods & services more efficient, safer and cleaner.
20.
Since 1947, ISO
has published more than 15,000 standards©All Rights Reserved - NiMble Business Solutions
21.
22.
Initially published in
1987
23.
First revision in
1994, Second revision in 2000
24.
ISO 9001:2008 is
the latest version released in 14 Nov 2008
25.
Strong emphasis on
Customer Satisfactionand Continual Improvement©All Rights Reserved - NiMble Business Solutions
26.
Continuous v/s Continual
Improvement Point of Failure Point of Failure Last Improved Level Improvement Phase Consolidation Phase Initial Level of Performance Initial Level of Performance Continuous Improvement Continual Improvement ©All Rights Reserved - NiMble Business Solutions
27.
The ISO9000 Environment
©All Rights Reserved - NiMble Business Solutions
28.
Key Benefits of
ISO 9000 for ATOSCO ©All Rights Reserved - NiMble Business Solutions
29.
ISO 9000 QMS
& its Elements Getting Started……. ©All Rights Reserved - NiMble Business Solutions
30.
ISO 9001:2008 Quality
Management System C U S T O M E R S AT I S FAC T I ON C U S T O M E R REQU I REMENT PRODUCT ©All Rights Reserved - NiMble Business Solutions
31.
32.
Management Responsibility
33.
Resources Management
34.
Product Realization
35.
Measurement, Analysis and
Improvement©All Rights Reserved - NiMble Business Solutions
36.
37.
Establish policy and
objectives (SMART)
38.
Communicate importance of
meeting
39.
customer and regulatory
Requirements
40.
Conducting Management
Reviews
41.
Ensuring availability
of resources
42.
Customer Focus
43.
Responsibility, Authority and
communication©All Rights Reserved - NiMble Business Solutions
44.
45.
Human Resources
46.
Competence
47.
Awareness
48.
Training
49.
Infrastructure
50.
Work Environment©All Rights
Reserved - NiMble Business Solutions
51.
52.
Determination of requirements
53.
Review of requirements
54.
Customer communication
55.
Design and Development
56.
Purchasing
57.
Vendor Selection &
evaluation
58.
Purchasing information
59.
Verification of purchased
product©All Rights Reserved - NiMble Business Solutions
60.
61.
Monitoring and Measurement
62.
Customer Satisfaction
63.
Internal Audit
64.
Analysis of Data
65.
Customer Satisfaction
66.
Conformity to product
requirements
67.
Suppliers
68.
Improvement
69.
Continual improvement through
policy, objectives, audit results, analysis
70.
of data, corrective/preventive
actions and management reviews©All Rights Reserved - NiMble Business Solutions
71.
ISO 9001:2008 QMS
Implementation Overview of QMS implementation project…… ©All Rights Reserved - NiMble Business Solutions
72.
Overview of the
QMS implementation project The project is segmented in three phases: Phase 3 Phase 2 Phase 1 Phase 4 QMS Documentation & Initial Training Mobilization QMS Implementation Support During 4.1 Document review 4.2 Assessment audit ISO 9001:2008 Certification Audit (to be carried out by an independent 3rd party) 3.1 Internal auditor training 3.2 Commencement of internal quality auditing of the QMS 3.3 Verification of corrective & preventive action 3.4 Management review meeting 3.5 Selection of a certification body 1.1 Gap Analysis 1.2 Definition of QMS scope, quality policy & objectives 1.3 QMS design and documentation architecture 2.1Process analysis 2.2 Preparation of QMS documentation 2.3 Delivery of ISO9001 awareness training ©All Rights Reserved - NiMble Business Solutions
73.
ISO 9001:2008 QMS
Implementation – Key Steps Follow up Verification ©All Rights Reserved - NiMble Business Solutions
74.
75.
Management Representative Role
76.
Function Head Role
77.
QMS Coordinator Role©All
Rights Reserved - NiMble Business Solutions
78.
79.
Communicate the importance
of quality to staff
80.
Provide necessary resources
in a timely manner
81.
Sponsor big/small improvement
activities
82.
Actively seek customer
feedback and enhance customer satisfaction
83.
Review the performance
of the quality system objectives and competition
84.
Create an environment
for continual improvement in everything we do©All Rights Reserved - NiMble Business Solutions
85.
86.
Ensuring appropriate control
of documentation
87.
Coordination of internal
audits of QMS
88.
Providing inputs for
management review on status of QMS implementation
89.
Promoting active involvement
of everyone and ensure customer focus
90.
Coordinate with consultants,
certification body©All Rights Reserved - NiMble Business Solutions
91.
92.
Understand the role,
responsibilities, authorities
93.
Ensure alignment to
quality policy and objectives
94.
Train all supervisory
and support staff on quality
95.
Measure and monitor
key process/product indicators
96.
Analyze and identify
areas of improvement
97.
Drive improvement projects
98.
Know what customer
thinks about our services and communicate it down the line.
99.
Review performance and
progress©All Rights Reserved - NiMble Business Solutions
100.
101.
Conduct awareness session
for the department staff on a selected topic / procedure / process
102.
Agree / decide
an action plan for QMS effective implementation
103.
Coordinate Internal audits,
closure of NCs related to respective functions©All Rights Reserved - NiMble Business Solutions
104.
105.
Staff involvement is
critical ….develop a quality Culture
106.
Customer feedback and
process measurement should help drive continual improvement©All Rights Reserved - NiMble Business Solutions
107.
Remember the Goal!Customer
SatisfactionProcess EfficiencyProfitability ©All Rights Reserved - NiMble Business Solutions
108.
THANK YOU ©All
Rights Reserved - NiMble Business Solutions
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