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Soo Ling Lim

The marketplace for unique quirky activities
“I am wary of smaller businesses’
own websites. The payment system
looks dodgy or insecure.”
Target guests
• Live/work in London
• Age: 25-35
• Income: >£50,000
• Bored of generic activities like going to

Fitness First for yoga, eating at a restaurant

• Want something different
Soo Ling Lim
Guest Interview

89%
85%

want to join activities that are
non-mainstream/ unique/
quirky/ cool but can’t find them
happy to book and pay online

Soo Ling Lim
“I need a website that
puts everything, especially
less well known activities,
in one place!”
“There are so many
websites advertising
individual activities....a
website that puts them in
one place would be very
useful...the website
should advertise more
independent businesses.”

“It is very difficult to find more
independent things to do/visit
amongst all of the chain, mainstream
things. I just walk around in hope of
stumbling across things, or I just get
recommendations from friends.”

“I mostly find out activities
via word of mouth because
this is the only way to find
more unique things”

“I would like a website with a
reliable and trustworthy
booking and payment system
that advertised more up and
coming/independent activities.”

“I want to find
out about
smaller, more
trendy things
in London.”

“I mostly go by word of mouth
but I also search online, I like to
find more independent studios”

“I’m happy to pay more
for something quirky,
trendy or cool”
Host Interview
• Interviewed 50 hosts: bookings, guest

interaction, payment, cancellation, online
presence, current tools, needs, wants,
problems.

• Developed online marketplace
Soo Ling Lim
Host Trial 1 (5 days)

30%
10%
2%

response rate

yes, will list activity on Kazoova

listed activity on Kazoova

Results: 2 listings
Soo Ling Lim
Host Trial 2 (5 days)

30%
20%
10%

response rate

looks great, can I have the login
to add more details
I want to do it myself, I have
better pictures

Results: 80 listings
Soo Ling Lim
Sizeable Opportunity
•
•
•
•
•

8 million people in London
25% 25-35 (2 million)
10% of those are affluent (200,000)
Average spending on recreation and culture (£3000pp/yr)
Year 1:

•
•
•

Target 1% of affluent (2000)
5% of activities booked from Kazoova (£150pp/yr)
I.e., 2000 users £150pp/yr (turnover £300,000)
Soo Ling Lim
• Why now?
• More self-employed providers of activities,
more people looking for good value and
unique activities

• London is multi-cultural, full of interesting
people offering quirky activities

• Why hasn’t anyone done it yet?
• People are trying or have tried but failed.

Problem with execution (e.g., Edible
Experiences, Social Republic), poor quality
listings + high burn rate (e.g., Gidsy)
Soo Ling Lim
•

Kazoova:
Low burn rate (build everything ourselves, creative
marketing), very easy to list (3 minutes), competitive
price (free for hosts), high cost for switching once
hosts are with us (reviews, customer base)

•
•

•

The goal is to become the largest activity
marketplace

Business model:

•
•

Initially: Commission per transaction
Future: Subscription for hosts who want
advanced features (e.g., analytics); portal for
related services (e.g., insurance)
Soo Ling Lim
Team
Soo Ling Lim

Peter J Bentley

•
•

PhD in Software Engineering

•
•

PhD in Computer Science

•

Software engineer at software
security start-up in Australia

•

Popular Science author (books
translated into > 10 languages)

•
•

Consultant at CSC Australia

•
•
•
•

iOS app entrepreneur

•

Researcher at UCL Interaction
Centre (social networks, HCI)

Do things very fast (2 years PhD, 5
months Kazoova)
UCL PoC

Researcher at UCL Department of
Computer Science

Public engagement entrepreneur
Contributing editor for WIRED
UCL PoC, CS PoC

4 years working together (e.g., AppEco in New Scientist)

Soo Ling Lim
• Can we develop a state-of-the-art online
marketplace?

Yes

• Can we get enough good quality listings?
Yes

• Next step: Will enough guests book activities
using Kazoova?

Soo Ling Lim
Join a quirky activity today at
www.kazoova.com

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Kazoova London Business School ESS Pitch

  • 1. Soo Ling Lim The marketplace for unique quirky activities
  • 2.
  • 3.
  • 4.
  • 5.
  • 6. “I am wary of smaller businesses’ own websites. The payment system looks dodgy or insecure.”
  • 7. Target guests • Live/work in London • Age: 25-35 • Income: >£50,000 • Bored of generic activities like going to Fitness First for yoga, eating at a restaurant • Want something different Soo Ling Lim
  • 8. Guest Interview 89% 85% want to join activities that are non-mainstream/ unique/ quirky/ cool but can’t find them happy to book and pay online Soo Ling Lim
  • 9. “I need a website that puts everything, especially less well known activities, in one place!” “There are so many websites advertising individual activities....a website that puts them in one place would be very useful...the website should advertise more independent businesses.” “It is very difficult to find more independent things to do/visit amongst all of the chain, mainstream things. I just walk around in hope of stumbling across things, or I just get recommendations from friends.” “I mostly find out activities via word of mouth because this is the only way to find more unique things” “I would like a website with a reliable and trustworthy booking and payment system that advertised more up and coming/independent activities.” “I want to find out about smaller, more trendy things in London.” “I mostly go by word of mouth but I also search online, I like to find more independent studios” “I’m happy to pay more for something quirky, trendy or cool”
  • 10. Host Interview • Interviewed 50 hosts: bookings, guest interaction, payment, cancellation, online presence, current tools, needs, wants, problems. • Developed online marketplace Soo Ling Lim
  • 11. Host Trial 1 (5 days) 30% 10% 2% response rate yes, will list activity on Kazoova listed activity on Kazoova Results: 2 listings Soo Ling Lim
  • 12. Host Trial 2 (5 days) 30% 20% 10% response rate looks great, can I have the login to add more details I want to do it myself, I have better pictures Results: 80 listings Soo Ling Lim
  • 13. Sizeable Opportunity • • • • • 8 million people in London 25% 25-35 (2 million) 10% of those are affluent (200,000) Average spending on recreation and culture (£3000pp/yr) Year 1: • • • Target 1% of affluent (2000) 5% of activities booked from Kazoova (£150pp/yr) I.e., 2000 users £150pp/yr (turnover £300,000) Soo Ling Lim
  • 14. • Why now? • More self-employed providers of activities, more people looking for good value and unique activities • London is multi-cultural, full of interesting people offering quirky activities • Why hasn’t anyone done it yet? • People are trying or have tried but failed. Problem with execution (e.g., Edible Experiences, Social Republic), poor quality listings + high burn rate (e.g., Gidsy) Soo Ling Lim
  • 15. • Kazoova: Low burn rate (build everything ourselves, creative marketing), very easy to list (3 minutes), competitive price (free for hosts), high cost for switching once hosts are with us (reviews, customer base) • • • The goal is to become the largest activity marketplace Business model: • • Initially: Commission per transaction Future: Subscription for hosts who want advanced features (e.g., analytics); portal for related services (e.g., insurance) Soo Ling Lim
  • 16. Team Soo Ling Lim Peter J Bentley • • PhD in Software Engineering • • PhD in Computer Science • Software engineer at software security start-up in Australia • Popular Science author (books translated into > 10 languages) • • Consultant at CSC Australia • • • • iOS app entrepreneur • Researcher at UCL Interaction Centre (social networks, HCI) Do things very fast (2 years PhD, 5 months Kazoova) UCL PoC Researcher at UCL Department of Computer Science Public engagement entrepreneur Contributing editor for WIRED UCL PoC, CS PoC 4 years working together (e.g., AppEco in New Scientist) Soo Ling Lim
  • 17.
  • 18.
  • 19. • Can we develop a state-of-the-art online marketplace? Yes • Can we get enough good quality listings? Yes • Next step: Will enough guests book activities using Kazoova? Soo Ling Lim
  • 20. Join a quirky activity today at www.kazoova.com