Overview of Knowledge Transfer process

2. Knowledge, Knowledge Management, Knowledge Transfer
Knowledge
Capacity for effective actions or decision-making in the
context of organizational activity.
Knowledge Management (KM)
Practices used in creating or finding, capturing, and
distributing knowledge for reuse, awareness and learning
across the organization.
Knowledge Transfer
An aspect of KM that already exists through OJT, training, and
organizational assets--transferring knowledge to others.* The
knowledge must both be learned and be useable in a relevant
context; if both conditions do not exist, the knowledge has not
been transferred.
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3. Types of Knowledge: Tacit or Know-How
Knowledge that people carry in their heads. It often resembles intuition.
This knowledge is often difficult to share because the people who possess it do
not often access it to communicate it.
This knowledge often provides context for ideas, experiences, people, and
places and is not easily captured.
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Mentoring/Coaching
Communities of Practice (CoP)
Job Sharing
OJT
Storytelling
After-Action Reviews (AAR)
Simulator training
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4. Types of Knowledge: Explicit or Know-What
Often based on established work processes. Relatively easy to capture and
store in databases and documents. It is shared with a high degree of accuracy.
It may be either structured or unstructured:
•Structured – Data elements that are organized in a particular way for future
retrieval, e.g. documents, databases, and spreadsheets
•Unstructured – Information not referenced for retrieval, e.g. emails, images,
audio or video selections
Documentation and Procedures
Training
SME
On-line learning
 Knowledge database
 Best practice database
 Conference calls
Interviews and debriefing
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5. Knowledge Transfer Process
• Determine what knowledge must be transferred.
• Be able to articulate why the knowledge must be transferred.
• Determine to whom the knowledge is to be transferred.
• Determine how the knowledge will be transferred.
• Transfer the knowledge.
• Test knowledge transfer by observing its recall and use.
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6. Creating, using and sharing tacit and explicit knowledge
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8. Approach to Knowledge Transfer
• Project Mgmnt approach
– Problem statement
– Charter
– Stakeholder identification and analysis
– Requirements
– Success criteria
– Risk analysis
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9. •
See the bigger picture….
What’s the mission or objective? How does that tie to the business objectives?
– Becoming a learning agile organization….
• Knowledge practitioners
• Rewards and recognition
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What’s the goal or desired outcomes?
– Collecting: Sustain knowledge
• Build knowledge repositories
• Manage knowledge as an asset
– Connecting: Help people find organizational knowledge and share
• Increase knowledge access
– Increase collaboration and facilitate knowledge creation and sharing
• Enhance knowledge environment
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What’s the plan? Target the knowledge and expertise that should be shared
– Example of Tools
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Knowledge loss risk assessment
Knowledge transfer plan – prioritize based on importance and impact
Knowledge transfer form
Knowledge audit - What do we know?
Knowledge mapping (source, development, structure) - Where is it in the organization?
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10. •
See the bigger picture….
What’s the mission or objective? How does that tie to the business objectives?
– Becoming a learning agile organization….
• Knowledge practitioners
• Rewards and recognition
•
What’s the goal or desired outcomes?
– Collecting: Sustain knowledge
• Build knowledge repositories
• Manage knowledge as an asset
– Connecting: Help people find organizational knowledge and share
• Increase knowledge access
– Increase collaboration and facilitate knowledge creation and sharing
• Enhance knowledge environment
•
What’s the plan? Target the knowledge and expertise that should be shared
– Example of Tools
•
•
•
•
•
Knowledge loss risk assessment
Knowledge transfer plan – prioritize based on importance and impact
Knowledge transfer form
Knowledge audit - What do we know?
Knowledge mapping (source, development, structure) - Where is it in the organization?
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