Communication skills improve

1. Human Communication
THIRD EDITION
◄ Judy C. Pearson • Paul E. Nelson • Scott Titsworth • Lynn Harter ►
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McGraw-Hill
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EN
Delivery and
Visual Resources
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

2. ◄ Chapter 13 Objectives
2
• State the advantages and
disadvantages of each mode of
delivery
• Name and explain each of the vocal
aspects of delivery
• Name and explain the bodily aspects
of delivery
CHAPTE
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

3. ◄ Chapter 13 Objectives
3
• Understand when and why you
should use visual resources in your
speech
• Demonstrate the effective and
correct use of visual resources in a
speech
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

4. ◄ What is Delivery?
4
The presentation of a
speech by using your voice
and body to communicate
your message
CHAPTE
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

5. ◄ Four Modes of Delivery
5
• The Extemporaneous Mode
• The Impromptu Mode
• The Manuscript Mode
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• The Memorized Mode
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

6. ◄
6
The Vocal Aspects of Speech
Delivery
• Pitch
• Rate
• Pauses
• Volume
• Enunciation
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• Fluency
• Vocal Variety
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

7. ◄
7
The Bodily Aspects of
Presentation
• Gestures
• Facial expressions
• Eye contact
• Movement
CHAPTE
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

8. ◄
8
Delivery Tips for
Non-Native Speakers
• Recognize that you are not alone
• Give yourself time
• Check pronunciation
• Set reasonable goals
• Understand that eye contact is
important
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• Practice using audio or video
recordings
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

9. ◄
9
What is
Communication Apprehension?
An individual’s level of fear
or anxiety associated with
either real or anticipated
communication with
C H A P another person or persons
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

10. ◄
10
Techniques for
Reducing Your Fear
• Skills Approach
– Systematically improving your presenting
skills
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

11. ◄
11
Techniques for
Reducing Your Fear
• Skills Approach
• Cognitive Modification Approach
– Using positive thinking to bolster
confidence
CHAPTE
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

12. ◄
12
Techniques for
Reducing Your Fear
• Skills Approach
• Cognitive Modification Approach
• Visualization Approach
– Picturing oneself succeeding
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

13. ◄
13
Techniques for
Reducing Your Fear
• Skills Approach
• Cognitive Modification Approach
• Visualization Approach
• Relaxation Approach
– Combining deep relaxation with
C H A fear-inducing thoughts
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

14. ◄
14
Techniques for
Reducing Your Fear
• Skills Approach
• Cognitive Modification Approach
• Visualization Approach
• Relaxation Approach
• Self-Managed Approach
C H – Self-diagnosis
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and a variety of
therapies
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

15. ◄ What Are Visual Resources?
15
Any items that can be seen
by an audience for the
purpose of reinforcing a
message
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

16. ◄ Using Visual Resources
16
• Good for reducing complexity
• Not appropriate for all speeches
• Should not be used for their own sake
• Should only be shown while being
discussed
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• May require documentation
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

17. ◄ Types of Visual Resources
17
• PowerPoint
• Computer graphics
• Video
• Chalkboards & slickboards
• Posters
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McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.

18. ◄ Types of Visual Resources
18
• Opaque & overhead projectors
• Handouts
• Blackboard & other electronic
connections
• People & other living things
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• Yourself
McGraw-Hill
© 2007 The McGraw-Hill Companies, Inc. All rights reserved.