Project Leader Six Sigma Black Belt

1. KARTIK GILANI
Mobile: 9810899493
E-Mail: kartik.gilani@gmail.com
Seeking leadership positions with an organisation of repute in the Telecom /I.T. Sector
AN OVERVIEW
Rendering over 7 years of extensive experience in Technical Services and Customer Support in the Telecom and
Advertising Industry. Currently serving HCL Technologies Ltd.,Bserv as Senior Technical Support -Team
Coach in Noida.
HCL TECHNOLOGIES LTD-BSERV
Adept at analysing information system needs, evaluating end-user requirements, custom designing network solutions
and troubleshooting complex information systems management. Expertise in technology support, quality and technical
troubleshooting under multi-platform environments. Deft at maintaining excellent relationships with clients and
customers to achieve quality products & service norms by resolving their service related critical issues by deploying
Six Sigma DMAIC Methodology and Lean Six Sigma . Driven Green Belt (GB) projects using Six Sigma
methodologies, and sustainably improve business and process performance through these.
ITG SYSTEMS PVT. LTD.
Successfully dealt with reputed MNCs & Corporate clients, Advertising Agencies related to print media for Indoor &
Outdoor Display and Signages. An effective communicator with excellent interpersonal, analytical, problem solving,
trouble shooting and organisational skills.
CAREER CONTOUR
Since Dec’05 with HCL Technologies Ltd., Noida as Senior Technical Support Officer-Team Coach
Feb’03 – Nov’05 with ITG Systems Pvt. Ltd., Noida as Business Development Head (Technical)
Key Deliverables
 Developing methods and best practices for delivering outstanding service; serving as a Subject Matter Expert of
multiple product/services and work with engineering to ensure that new services can be supported .
 Defining and prioritising customer feedback and ideas into engineering requirements for future enhancements.
 Identifying, supporting, distilling, clearly articulating and sharing key knowledge and learning from programmes.
 Managing high-level relationships at organisational and international level.
 Outstanding listening, verbal, written communication & presentation skills to articulate the product needs to
internal & external customers
 High level of proficiency with business tools like Microsoft Excel and Powerpoint
 Possess a good blend of understanding about business and technology - understand prevalent business models
and considerations in the mobile industry in addition to having knowledge about various mobile platforms in the
industry
 Responsible for development, implementation, monitoring, training and directing a comprehensive Quality and
Methodology program.
 Responsible for end-to-end process, including report development.
 Facilitate development of action plans to resolve those defects with appropriate area.
 Identify and communicate trends in defects found, collaborate with operational teams to find solutions and
process improvement to reduce defects.
 Understanding of Statistical Process Control (SPC)
 Knowledge of ISO 9000 and COPC.
 Hands on experience on implementing ISO standards, Six sigma and Lean practices.
 Ability to work with teams without formal authority and drive organizational initiatives.
 Able to clearly prioritize issues.
 Able to communicate the changes and defend the need
 Knowledge of Statistics.
 Hands on experience in using statistical software (Minitab etc).
 Provided trainings to the new joinees and mentor the projects
 Undertaking day to day monitoring of process parameters; optimising daily operations.
 Manage change by understanding cultural dynamics in the organization.

2.  Basic knowledge of Telecom Sector.
Significant Contributions in HCL TECHNOLOGIES LTD:
 Undertook provisioning of British Telecommunication Digital and Analogue lines & services such as
Featurelines (Flne), PSTN (Public Switched Telephone Network), ISDN 2e (Integrated Services Digital Network),
Switches and Broadband for customers in The U.K.
 Prepared TABLE F Reports for clients using MS Excel.
 Provided suggestions and feedback to the management to replace paper work by online applications.
 Received several appreciations from clients, internal & external customers and Managers via verbal and written
communication during 2003 to 2009.
 Acted as a Virtual Trainer for British Telecommunication complex process related to BT switches.
 Won Quality Star of the Month Award for British Telecom in the recession period.
 Played a key role in reducing the delay in customer satisfaction who could get services in time i.e. doing the work
Right First Time.
 Ran number Six Sigma Green belt and Lean projects.
Significant Contributions in ITG SYSTEMS PVT. LTD.
 Spearheaded marketing for large format solvent printing machines TECKWIN for Outdoor Sign Solutions. (A
Complete Electronically operated systems, a latest technology in the Signage Industry.)
 Successfully delivered a complete demo from installation to print in order to satisfy clients in the Signage
Industry scattered over Northern India (This product is in competition with the internationally brands like HP, 3M,
SCITEX, MIMAKI, MUTOH, SEIKO and VUTEK.
 Successfully bagged projects in the field of Information Technology Enabled Services and Textiles.
Received several appreciations from clients
 Resolving recurrent problems & anticipating potential problems.
 Identify, highlight & communicate the value proposition of products to the sales & services teams ,develop sales
tools and marketing collateral to support sales
 Business process reengineering, process measurement and improvement experience
 Working independently with customers' technical teams on post- sales technical issues.
 Provided trainings to the new joinees and mentor the projects
 Establishing and augmenting a technical support team from scratch
 Leading, managing and developing a highly professional, innovative, cutting-edge technical support function
 Delivering technical assistance and strong understanding of key issues related to the role of technical assistance.
 Getting Projects from domestic clients
 Understand and provide insights into buyers/customers and competition
 Extensive Market and Competition Research for roadmap prioritization & planning
 High degree of market focus to identify customer requirements for current and future products and solutions
 Serve as the internal and external brand ambassador for the product offering
 Ability to interface effectively and establish quick credibility and confidence with: Engineering, Sales, Business
Development, Design, and External Partners
 Analyze business opportunities within a quantitative framework by market sizing, ROI models and revenue
projections
 Responsible for end-to-end process, including report development
 Knowledge of Products and Delivery Systems helpful but not critical.
 Strong communication and change management skills.
 Investigating technical issues involving complex data analysis and in-depth examination of customer interaction
SCHOLASTICS
 Advanced Diploma in Business Management and further pursuing M.B.A. (specialization in Information &
Technology) from ICFAI, University of Hyderabad.
 B.E. (Electronics and Telecommunication) from Smt. Indira Gandhi College of Engineering & Technology,
University of Mumbai, Kalina in 2002.
CERTIFICATION

3.  Green Belt Six Sigma from Indian Statistical Institute, New Delhi in 2009.
ACADEMIC PROJECT
Title : PC To PC Communication for monitoring Traffic Congestion System through a
Wireless Media
Description : The project involved a study of communication between 2 computers which were distant apart in
Electronics Engineering
Responsibilities : Handled the entire gamut of tasks including study, analysis, design and coding.
IT SKILLS
Hardware : Large format Solvent Printers (TECKWIN) and PC Customer Service Support (online)
Software : Teckwin Teckimage and Control Software; Minitab; Enterprise Resource Planning (ERP) (SAP+ BASIS)
One view Application, C language
Tools : Adobe Photoshop 7.0, Adobe Corel Draw12, Adobe Illustrator 10.0, MS Word, MS Excel, PowerPoint,
DMAIC Methodology, ABAP 4.7 (R/3-3 Tier Architecture)
TRAINING ATTENDED
 Black Belt Trained from QAI Global Institute, New Delhi.
 SAP – ABAP (Technical + Basis) from Webcom Technologies (Noida) in 2008.
 Six Sigma Green Belt Certification from Indian Statistical Institute(New Delhi) in 2009
PERSONAL DOSSIER
Date of Birth : 13th February’1979
Current Address : D-105, First Floor,sector-55,Noida - 201301
Permanent Address : F-64, Kalkaji, New Delhi - 110019
PROJECTS EXECUTED/EXECUTING IN HCLTECHNOLOGIES LTD/CONTRACTUAL
Title : Undisclosed (Telecom Industry)
Client : Undisclosed
Duration : July ’10 – September’10
Tools Used : Minitab: DMAIC Methodology;: Six Sigma Black Belt
Description : Undisclosed
Role : Project Leader
Title : Undisclosed {ITES (Service) Industry}
Client : Undisclosed
Duration : November ’09 – August’10
Tools Used : DMAIC Methodology;: Six Sigma Green Belt
Description : Undisclosed
Role : Project Leader
– Leading a team of 6.
Cost of Savings: £2200.00
Title : Improvement in Textile Printing services (Manufacturing Industry)
Client : Parkash Metal Industries
Duration : May’09 – September ’09
Tools Used : Lean six sigma Methodology : Green Belt
Description : The main aim of the project was to reduce the delay in getting services to
customer(Exporters/Buying Houses) by providing high quality textile printing services
at competitive prices.
Role : Project Leader

4. – Leading a team of 5.
Cost of Savings: Rs.50,000(approx.)
Title : Reduction in order failure (Manufacturing Industry)
Client : Capital printers
Duration : March’09 – May’09
Tools Used : Lean six sigma Methodology;Green Belt
Description : The main aim of the project was to increase the production for customer satisfaction
Role : Project Leader
– Leading a team of 4.
Cost of Savings: Rs.50,000
Title : Reduction in Order failure Rate {ITES (Service) Industry}
Client : British Telecommunication
Duration : March’09 – May’09
Tools Used : DMAIC Methodology;: Six Sigma Green Belt
Description : The main aim of the project was to reduce OFR in percentage for customer satisfaction
Role : Project Leader
– Leading a team of 4.
Cost of Savings: £1176.47
Title : Reduction in Cancelled Orders {ITES (Service) Industry}
Client : British Telecommunication
Duration : March ’09 – May’09
Tools Used : DMAIC Methodology;: Six Sigma Green Belt
Description : The main aim of the project was to reduce cancellation of orders.
Role : Project Leader
– Leading a team of 4.
Cost of Savings: £794.38
PROJECTS EXECUTED IN ITG ADVERTISING PVT. LTD.(IN BUSINESS DEVELOPMENT)
Title : Videocon Lifestyle Expo ‘2005
Client : Tanson Entertainment Company
Duration : May’05 – Jun’05
Tools Used : Photoshop 7.0, Corel Draw 12
Role : Business Development Executive
Description : This was an outdoor and indoor campaign organised for Videocon for their brand promotion in
Allahabad, Gwalior, Jaipur, Punjab, Delhi, Meerut and Noida in association with an Event Management Company
known as Tanson Entertainment Company. The publicity was done with the help of Advertising of Banners (Conference
and Flex) on Elephants, Camels and Road Shows in the respective states.
Responsibilities : Handled the following tasks:
– Leading a team of 5.
– Handling the entire gamut of tasks from manufacturing to installation.
Total Cost of Project: Rs.3,00000/-
Title : 7 Din 7 Car
Client : Broadcast Pvt. Ltd. (Radio City - 91 .1FM)
Duration : Apr’05 – Jun’05
Tools Used : Photoshop 7.0, Corel Draw 12
Role : Business Development Assistant
Description : This was an outdoor campaign organised by Broadcast Pvt. Ltd (Radio City-91.1FM) in association
with our company and Advertising Agency Poster Scope Pvt. Ltd. The campaign emphasized on Maximum no. of SMS
and calls received from individual person to a particular no. of Radio City in Delhi & N.C.R. during 7 days from 5 th June

5. 2005 to 13th June 2005. the person who sent maximum SMS was selected for a questionnaire .The person who passed
the questionnaire got the Maruti 800 car. The publicity was done with the help of Advertising of Hoardings, Bus
Shelters, Cloth Banners, Branding of Tavera in Delhi and N.C.R. The campaign prolonged for seven days
Responsibilities : Handled the following tasks:
– Leading a team of 5.
– Handling the entire gamut of tasks from manufacturing to installation.
Total Cost of Project: Rs.2,00000/-
Title : Indian National Lok Dal
Client : 15th Feb’04 - 12th Mar’04 and 20th Dec’04 - 7th Jan’05
Tools Used : Photoshop 6.5, Corel Draw 11.0
Role : Business Development Technical Head
Description : This was an outdoor election campaign which was organised by Indian National Lok Dal. It
emphasized on promotion of their Symbol “Spectacles”. The publicity was done with the help of Advertising of Cloth
Flags, Banners, T-Shirts, etc. in Haryana. The campaign prolonged for two months.
Responsibilities : Handled the following tasks:
– Leading a team of 5.
– Handling the entire gamut of tasks from manufacturing to customer satisfaction.
Total Cost of Project: Rs.11,00000/-
Title : General Safety and Hemming Line
Client : Honda Siel Cars India Ltd
Duration : Oct’04
Tools Used : Photoshop 7, Corel Draw 12
Role : Business Development Head
Description : This was an indoor campaign organised by the company itself. The publicity was done with the help
of Advertising of Backlit Banner at their office and factory in Greater Noida. The campaign prolonged
for 3 days
Responsibilities : Handled the following tasks:
– Leading a team of 5.
– Handling the entire gamut of tasks from manufacturing to installation.
Total Cost of Project: Rs.2,50000/-
Title : Polio Plus
Client : Rotary International (N.G.O.)
Duration : 22nd Nov’03 - 22nd Feb’04
Tools Used : Photoshop 6.5, Corel Draw 10
Role : Business Development Technical Head
Description This was an outdoor campaign which was organised by Rotary International (one of the Non Government
organisation) with our company throughout India. The dates of the campaign were: 4th Jan’04 and 22nd Feb’04
The campaign emphasized on awareness of eradication of Polio from India. The main motive was to aware and
convince people come along with their children age from one month to 5 years come to the polio booths and take
polio drops and vaccination. The publicity was done with the help of Banners, T-shirts, Batches, etc. This campaign
prolonged for 3 Months
Responsibilities : Handled the following tasks:
– Leading a team of 7.

6. – Handling the entire gamut of tasks from manufacturing to installation.
Total Cost of Project: Rs.35,00000/-
And Many More...