2. . Project Quality Management
Knowledge
Area
Process
Initiating Planning Executing Monitoring & Contol Closing
Quality Quality Planning
Perform Quality -
Assurance
Perform Quality -
Control
Enter phase/
Start project
Exit phase/
End project
Initiating
Processes
Closing
Processes
Planning
Processes
Executing
Processes
Monitoring &
Controlling Processes
3. Perform Quality Assurance
• The process of auditing the quality requirement and the result of quality
control measurements to ensure appropriate quality standards and
operational definitions are used.
Inputs
1. Project management
plan
2. Quality metrics
3. Work performance
information
4. Quality control
measurement
Tools &
Techniques
1. Plan quality and
Perform Quality Control
tools & techniques
2. Quality audits
3. Process analysis
Outputs
1. Organizational process
updates
2. Change requests
3. Project management
plan updates
4. Project document
updates
4. • Quality Control Measurements
-the results of quality control
activities.
-used to analyze and evaluate the
quality standards and processes of
the performing organization
- Comparing between planned and
actual performance
5. • Quality Audits
– To see if you are complying with company policies, standards
& procedures
– Determine whether they are used efficiently & effectively
– Identify all the good practices being implemented
– Identify all the gaps/shortcomings
– Look for new lesson learned & good practices
6. • Process Analysis
• root cause analysis
• specific technique to
identify a problem
• discover the underlying
causes that lead to it
• develop preventive actions
7. Perform Quality Control
• The process of monitoring and recording results of executing the
quality activities to assess performance and recommend necessary
changes.
Inputs
1. Project management
plan
2. Quality metrics
3. Quality checklist
4. Work performance
measurements
5. Approved change
requests
6. Deliverables
7. Organizational process
assets
Tools &
Techniques
1. Cause and effect
diagrams
2. Control charts
3. Flowcharting
4. Histogram
5. Pareto chart
6. Run chart
7. Scatter diagram
8. Statistical sampling
9. Inspection
10.Approved change
request s reviews
Outputs
1. Quality control
measurements
2. Validated changes
3. Validated deliverables
4. Organizational process
updates
5. Change requests
6. Project management
plan updates
7. Project document
updates
8. Cause-and-Effect Diagram
Major
defect
effect
Time Material Machine
PersonnelEnergy
Method
Measurement Environment
Potential causes
Ishikawa diagrams or fishbone diagrams
-illustrate how various factors might be linked to potential problems
or effects.
-A possible root cause can be uncovered by continuing to ask “why”
or “how” along one of the lines
10. Pareto Diagram (Chart)
Pareto Diagram
Pareto's Law (80/20)
(20%) of defect causes represent
(80%) of defects
0
10
20
30
40
50
60
70
80
Machine Material Energy Time Method Personnel
Root cause of overrun
used to focus attention on the most
critical issues
11. Run Chart
-Similar to a control chart
without displayed limits
-Run charts show trends
in a process over time
-Trend analysis is
performed to forecast
future outcomes based
on historical results
12. Scatter Diagram
Allows the quality team to study and identify the possible
relationship between changes observed in two variables
13. Inspection
-examination of a work product to
determine whether it conforms to
documented standards.
-The results of an inspection generally
include measurements and may be
conducted at any level.
.
15. 1- A team is using a fishbone diagram to help determine what quality
standards will be used on the project. What part of the quality
management process are they in?
1- Control
2- Assurance
3- Planning
4- Variable analysis
16. 2-A project manager has been overwhelmed with problems on his
project. He would like to identify the root cause of the problem in
order to determine where to focus his attention. Which of the
following tools would be BEST for the project manager to use?
1- Pareto chart
2- Conflict resolution techniques
3- Fishbone diagram
4- Trend analysis
17. 3- A Pareto diagram can be best described as:
A-Cause and Effect Diagram
B-Scatter Chart
C-Control Chart
D-Histogram
18. 4-While testing the strength of concrete poured on your
project, you discover that over 35 Percent of the
concrete meet your company's quality standards. You
feel certain the concrete will function as it is and you
don’t think the concrete needs to meet the quality
level specified . What should you do?
A-change the quality standards to meet the level
achieved
B- state in your reports that the concrete simply “
meets our quality needs”
C- ensure that the remaining concrete meets the
standard
D- report the lesser quality level and try to find a
solution
19. 5- Trend Analysis is often performed using:
1-Cause and Effect Diagram
2-Control Charts
3-Pareto Chart
4-Run Chart
20. 6. Project quality assurance:
a. Includes policing the conformance of the project team to
specs
b. Provides the project team and stakeholders with
standards, by which the project performance is measured
c. Is a managerial process that defines the organization,
design, resources, and objectives of quality management
d. Provide confidence that the project will satisfy relevant
quality standards
