1. EMOTIONAL
INTELLIGENCE
EMOTIONAL INTELLIGENCE SETS APART GOOD
LEADERS

2. What is intelligence?
• The ability to learn or understand or to deal with
new trying situations: the skilled use of reason
• The cognitive abilities of an individual to learn
from experiences, to reason well and to cope
effectively with the demands of daily living.

3. What is intelligence?
Although experts differ on an exact definition of
intelligence most agree that intelligent behavior
has at least two components:
• The ability to learn from experience.
• The ability to adapt to the surrounding
environment.

4. • 2,000 years ago when Plato wrote, "All
learning has an emotional base.”

5. Case study:

6. What skills do u expect from a
manager?
Personal management Negotiating disagreement
Learning on the job Leadership potential
Listening
Team work
Initiative
Motivation towards goal
Communication
Confidence
Interpersonal skills
Adaptability Reading, writing and maths

7. • I’ve just lost my motivation.
• I feel stress and weak.
• I lost self- confidence.

8. I cant think positively
anymore!!!

9. NO NO NO!!!!!!!

10. Lack of self control and relationship
management!!!

11. What do u think of urself???
• I am not good enough!
I know…
• I am too busy with my own problems…
• I cant think of others…

12. Lack of self awareness & Lack of
Empathy
Why cant u change it?
I don’t think I can change…
……by myself

13. The only way to change this
situation is to develop emotional
intelligence

14. What is emotional intelligence
• There is an intelligence based on emotions,and
people who have this capacity are less depressed,
healthier, more enjoyable, and have better
relationships.
The ability to perceive emotions;
• to access and generate emotions so as to assist
thought;
• to understand emotions and emotional knowledge;
• and to reflectively regulate emotions as to promote
emotional and intellectual growth.

15. Why is EQ important?
• EQ is the capacity to create positive outcomes in
your relationships with others and with yourself
(in work, school, and life).
• EQ has been associated with better results in
leadership, sales, academic performance,
marriage, friendships, and health.

16. Identify emotions
• Identify how you feel
• Identify how others feel
• Sense emotions in music
• Sense emotions in art
• Detect real vs fake emotions - accuracy

17. Basic emotions with very clear facial
signals

18. Understand Emotions
• Recognizes what events are likely to trigger different
emotions
• Knows that emotions can combine to form complex
blends of feelings
• Realizes that emotions can progress over time and
transition from one to another
• Provides a rich emotional vocabulary for greater
precision in describing feelings and blends of feelings

19. The Components of Emotional
Intelligence

20. Social-
Awareness
Self- Emotional Relationship
awareness intelligence management
Self-
management

21. The Components of Emotional
Intelligence
• Self-Awareness: ability of an individual to be in
tune with her/his own feelings and to recognize the
impact that his/her feelings have on others. The
competency that underpins this dimension is
emotional self-awareness.
• Self-Management: ability to keep negative
emotions and impulsive behavior under control, stay
calm and unflappable even under stressful
situations, maintain a clear and focused mind
directed on accomplishing a task. The required
competencies for this dimension are positive
outlook, emotional self-control, achievement
orientation, and adaptability.

22. The Components of Emotional
Intelligence
• Social Awareness: ability to read or sense other
people’s emotions and how they impact on the
situation of interest or concern. The competencies
for this dimension include empathy and
organizational awareness.
• Relationship Management: ability to influence,
guide and handle other people’s emotions. The
competencies that underlay this dimension include
inspirational leadership, influence, coach and
mentor, conflict management, and teamwork.

25. How Does EQ Differ From IQ?
EQ IQ
 Focus: developing an  Focus: developing one’s
understanding of and an cognitive abilities; more
ability to manage emotions academically oriented
 Can be enhanced  Generally thought to be largely
throughout one’s life established at birth and cannot
be enhanced
 Recently understood to be an  Has been traditionally used to
important predictor of one’s predict potential for one’s
potential for success success
 Fosters understanding and  Allows development of needed
management of own emotions knowledge base
 Promotes positive relationships  Enables development of
technical skills and abilities
 Increases self-motivation and  Enables conceptual thinking
drive

26. Who is more successful?
EQ IQ Success
EQ IQ Success
EQ IQ Success

27. Leadership styles

28. Visionary leader
• Most effective;
• Moves people toward shared dreams;
• Most strongly positive;
• Used when changes require a new vision or
when clear direction is needed.

29. Coaching leader
• Good at delegating
• Focused on personal development of employees:
▫ Identify strengths and weaknesses
▫ Tie strengths & weakness to personal and career
aspirations and goals
▫ Develop plan to reach goals

30. Affiliative leader
• Promotes harmony and friendly interactions,
nurturing personal relationships
• Values downtime in the organizational cycle
• Focuses on emotional needs of employees even
over work goals

31. Democratic leader
• Let’s talk it over!
• Best used when a leader is uncertain about
the direction to take
• Surfaces ideas to get to the vision
• Leader must make it safe to talk

32. Taking the time for mindfulness
Nine Strategies
Recognizing and naming emotions for
Understanding the causes of feelings
Differentiating between emotion and the need to take action
Preventing depression through “learned optimism”
Managing anger through learned behavior or distraction techniques
Listening for the lessons of feelings Promoting
Emotional
Using “gut feelings” in decision making Intelligence
Developing listening skills

33. Continuing with the case:

34. Yea I am listening
to u 

35. To get there
• Wake up!!
• Look within your self!!
Not outside 

36. Hey! How can I do that?
Hire a coach
2) And ask 3) Develop
1) To be your
you question your
mirror
to consciousness

37. Few months later...
I discovered what is
important for me!
I changed my perception of
the world!
I’m more balanced!
I don’t judge myself and
others anymore!

38. Thank you