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Gbc.fac.mini.05.14
1. Family Assistance Center
Mini Conference
Gateway Baptist Church,
Montgomery, Alabama
May 15, 2014
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SMORT/FAC, 2014
Prepared by John R. Wible, FACED
5/15/2014
Family
Assistance
Center
2. Optimal Planning Assumptions
• There has been an event
• Decedents (Maximum):
– 30 Decedents (or presumed decedents)
– 6 Family Members (FM) per decedent
• Staff (Assuming 100% participation on stand-up)
– 30 FARs; 10 AMIs; 5 Exec. Staff; 5 ADMINs
• Setup – WIFI (ADFS) Compatible w/ADFS
network
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SMORT/FAC, 2014
Prepared by John R. Wible, FACED
5/15/2014
3. Mission of the FAC Team Member
• To provide for and respond to the emotional,
psychological and spiritual needs of FMs
• To provide administrative support
• To assist the Coroner/Medical Examiner
(ME/C) in obtaining ante mortem information
for decedent identification
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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4. The Need for the FAC
• People are dead or missing
• Other people are looking for them
• They surge or attempt to call the site, LE and
FD, hospitals , 911, and ME/C.
• FAC deflects some of this surge
• FAC can take care of the decedents’ FMs
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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5. Primary Goals of a FAC
• Provide a private and secure place
• Protect families from media and curiosity seekers
• Facilitate information exchange among ME/C,
other agencies and the families
• Assist the ME/C can obtain data
• Address families’ informational, psychological,
first aid, and logistical needs
• Facilitate ME/C death notifications
• Reunite families with decedents
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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6. Maslow’s Hierarchy of Need
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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7. SMORT/FAC Partners
• ME/C and locals
• ADFS
• ADPH
• LE(includes FBI)
• Fire Dept.
• Baptist Disaster
• ADMH/MR
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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•EMS and EMA
•Schools
•Spiritual care providers
•Cultural leaders
•Businesses
•Military
•Feds: NTSB, DMORT
8. Key Terminology
• SMORT
• Family
• Antemortem Data
• DMORT
• Family Interview
• Reunification
• Victim Identification Profile
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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9. Guiding Principles
• Serve and support families not “fix” them
• Support the continuum of emergency
response
• Families will all grieve differently
• Establish relationships and build systems
• Mass casualty incidents are highly sensitive,
not all are suited to be in FAC environment
• “Simper Gumby” (Simper Mollis)
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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10. Information for Families
• Principal source of information for FMs
• General Briefings
• Info on memorials
• No contact with media
• No releasing of family or decedent names or
information
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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11. Site Selection Considerations
• Local authorities will determine sites dictated
by location of event and security needs
• Sites should be preselected (maybe . . . not)
• Hotel, school, or community center optimal
• Church acceptable
• Appropriate infrastructure
– Power, HVAC, toilets, communications
– Sized appropriately – large and small rooms
– Availability of EMT service
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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12. Optimal FAC (Only) Setup
Exclusive of ADFS Facilities
Entrance Hall Large Meeting Room
Quiet Lounge Food Service
TV Area Children’s Area
Chapel/
Counseling
Family
Interview
Family
Interview
Family
Interview
Family
Interview
Message
Monitor/
Roll Stand
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SMORT/FAC, 2014
Prepared by John R. Wible, FACED
5/15/2014
Doors
13. Single Large Area Layout
Lounge/Food
Table + 6 Chairs (T+6)
T+6 T+6 T+6 T+6
T+6T+6T+6T+6
T+3
Presentation
Table
Family Interview Areas
Family Interview Areas
Message
Monitor/
Roll Stand
T+3
Quiet /Chapel Area
Portable Dividers
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SMORT/FAC, 2014
Prepared by John R. Wible, FACED
5/15/2014
14. Reception and Registration
• ADMINs check in, greet and tour FMs
• FARs meet FMs and begin to work with FMs
• FMs check-in/check-out and badging required
• AMIs will eventually perform VIP interview
• All staff support ME/C
• ADMINs assist Chief Culpepper w/security
• Absolutely no media or social media in or out!
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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15. Demobilization/Debriefing
• When the last decedent is reunified with FM
• Or, as otherwise directed
• Give notice to FMs
• “Psychologically debrief” staff
• “Hotwash” follows afterwards
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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16. FAC Staff
• FACED - Director
• DeFACED - Deputy Director
• FARs - Family Assistance Reps
• ChoPPs - Chief of Pro. Personnel
• AMIs - Antemortem Interviewers
• Ops - Chief of Operations
• ADMINs - Administrative Assistants
• CoLog - Chief of Logistics
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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17. General Responsibilities/Training
• Register with “Alabama Responds”
• Notification process – 2 calls
• Possible deployment in “GO” Teams based on
size/nature of event, geography and discipline
• Keep info current/inform of resignations
• Training
– FEMA IS-100 or IS-100b
– FEMA IS-200 or IS-200b
– Combat Operation Stress Control - Baptists
– Psychological First Aid
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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18. ADMINs and Reception and
Registration at the FAC
• Welcome and greet/redirect FMs
• Perform intake procedures
• Supervise check in/out of FMs and Staff
• Assist with security and “roam” facility
• Orient FMs to FAC mission, staff and facilities
• Assign FAR to FM
• ADMINs report to CoLog
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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19. Family Briefings
• Will be honest and non-speculative, sensitive
• Used to dispel rumors and misinformation
• Scheduled and unscheduled
• All FMs get same information
• Forum for ME/C or LE to update
• Answer questions or “don’t know”
• Help maintain a consistent process
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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20. Ante Mortem Victim Identification
Services (AMIs)
• AMIs interview > one family using VIP form
– Laptop or Paper, then input to ADFS system
– Plan on 2-3 hour interview (it’s not simple)
– Requires good interview and people skills
– Private room or area
• AMIs report to OPPs
• ADFS matches ante and postmortem data
• ME/C calls a match
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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21. Family Assistance Representatives
• Serve FMs with emotional support/guidance
• One FAR is assigned to a family
• Meet the FM needs, however FARs do not
provide specialized religious, financial or
mental health counseling
• Where ad’l counseling needed, FAR, through
ChoPPs obtains such services from EMA
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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22. FAR Responsibilities
• Report to the Chief of Professional Personnel
• Assist FMs with grief reactions.
• Provide Psychological First Aid as needed
• Make referrals as requested or as indicated
• Provide PFA and grief educational
• Cooperate with and assist ME/C and AMIs in
obtaining antemortem data
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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23. FARs Address FMs With
Using principles of PFA and COSC, FARs
address with FMs:
• Safety
• Calming
• Connectedness
• Self and community efficacy
• Hope
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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24. Core FAR Objectives
• Assess physical and emotional safety of FMs
• Gather preliminary data on FMs
• Assess emotional/physical stability of FMs
• Assess practical assistance necessary
• Determine the need for referral
• Acquaint FMs with coping skills
• Advise ChoPPs and FACED of FM needs
• Use PFA Provider worksheet as a guide
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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25. Ancillary Services
• First Aid – EMS
• Childcare – May be Baptist Disaster Services
or as supplied by EMA
• Death notifications by ME/C
• Food service
• Translation services
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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26. ADMINs and Equipment
• ADMINs, under direction of CoLog serve as
advanced party
• ADMINs set up the FAC according to floor
plan utilizing on-site, EMA or FAC equipment
• ADMINs take charge of, transport, deploy,
and demobilize FAC equipment
• ADMINs assist CoLog in maintaining FAC
equipment
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
26
27. Table of Equipment (TOE)
Folding Tables – Light Fiberglass 12
Chairs, Light - Folding or Stackable 66
Dividers, Light wt., foldable 10
Subnotebook computers 12
32” Smart HD Monitor (message bd.) w/wheeled AV cart 1
MIFI units online w/data plan (assuming no ADFS WIFI) 2
Portable Podium 1
Towable trailer 1
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
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28. Resources to Download
• For resources, click your browser to
http://www.wuala.com/
• Download the program for PC or mobile device
• Log on as “jwible15”
• Password is “Disaster1” (It is case sensitive.)
• Open the public folder, “Disaster1”, Documents, FAC.
There you will have access to the following:
– COSC complete,
– DMORT interview form,
– psychological first aid manual,
– SMORT Code of Conduct,
– The FAC (SMORT) Operations Plan, and
– The paper and this .pptx presentation.
5/15/2014
SMORT/FAC, 2014
Prepared by John R. Wible, FACED
28
29. For A Copy of the Presentation
• See “Family.Assistance .Center” a download
on Slideshare 7
– http://www.slideshare.net/jwible
• Also, follow me on Facebook
John R. Wible, 2013 29