1. Enhancing Patient Engagement
& Experience for Hospitals
A walk-through of the iPad bedside application for
patients and family caregivers

2. Objectives
 Improve patient satisfaction
 Improve the discharge process and instruction
 Improve medication reconciliation and communication
 Improve patient education and health promotion
 Early detection of warning signs and near misses
 Improve care team communication
 Approach
 Engage patients via a bedside interactive device
 Predict HCAHPS scores based on patient behavior
 Predict readmission via self-reported early warnings and behaviors
 Customized content and workflow for patients and hospital units
 HIPAA compliant data management and sharing

4. Key features
 Customizable checklist specific to hospital /
disease conditions
 Allows patients to keep notes
 Save progress at any time
 Ability to access / print from home
 Ability to share with Personal Health Records
(e.g., HealthVault) or via email

10. Key features
 Patient centered medication reconciliation
 Shared screen experience between nurse and patient / caregiver
 Supports “teach back” methods
 Unlimited number of medications
 Facilitate research of medications
 Pill identification for hospital meds
 Access list from home and print
 Share via Personal Health Records (e.g., HealthVault) or email

19. Key features
 Video content for patient education
 Can be customized for hospital units / patient
disease conditions
 Much more effective than in-room TV

25. Key features
 Daily follow up questionnaires with reminders
 Questions can be customized for patient and disease conditions
 Dynamic questions changes everyday based on history and
patient profile
 Provides early warning for relapse / readmission
 Continues after the patient goes home

29. Thank you!