19. User story
● As a <role>, I want <some goal> so
that <some reason>.
20. User story
● As a user, I want to search for my
customer by their first and last
name.
!
● As a non-admin user, I want to
modify my own schedules but not
the schedules of other users.
21. User story
● I = Independent
● N = Negotiable
● V = Valuable
● E = Estimable
● S = Small
● T = Testable