Powerpoint show developed by Terry Anderson describing design-based research in the context of a wider presentation on distance education research generally and an introduction to CIDER.
ICT Role in 21st Century Education & its Challenges.pptx
Research for Effective Online Learning
1. Research for Effective Online Learning Prof. Terry Anderson Canada Research Chair in Distance Education Lunch and Learn Athabasca University November 2004
19. √ Formal FAQ and data collection X Personal knowledge base √ Refers to academics for subject matter expertise X Subject matter expertise √ Customer relationship X Personal relationship √ All business curriculum X Knowledge of a single course √ Full time, steeped in university environment X Part time, problem with knowledge of institution √ Advisor on call 40 hours/ week X On call 2 hours per week Call Centre Model Tutor Model
20. Call Centres √ Saves over $100,000 per year √ Answers 80% of student inquiries No significant difference in Student satisfaction