Everyone wants to improve customer service. It is also important to look at various questions to improve your customer service experience.

1. Questioning Customer Service
Santhanaram Jayaram
Sunday, June 24, 12

2. Santhanaram Jayaram
Santhanaram Jayaram is a Business
Communication Coach & speaker with an
MBA in
International Business who strongly believes
in his mission
of H.O.P.E , Helping Other People
Effectively. Ram has
conceptualized a program
"C.O.D.E.W.O.R.D for success".
Specialty : Customer Service Interaction
Service Blueprint
Service Recovery
Sunday, June 24, 12

3. Going the extra mile
Does the service provider regularly exceed standards
by going the extra mile to provide outstanding
customer service?
Sunday, June 24, 12

4. Background Knowledge
Is the service provider trained to know the core
business and can effectively supply the customer's
with what they require?
Sunday, June 24, 12

5. Helpfulness
Is the service provider helpful and ensures customer
requirements are met?
Sunday, June 24, 12

6. Difficult Customers
Does the service provider deal with difficult customers
with courtesy and respect?
Sunday, June 24, 12

7. Image
Is the service provider friendly and project a good
image and manner to the customer?
Sunday, June 24, 12

8. Look at this frame to help you think of more
questions you could ask your service provider
to strive for better customer service.
Sunday, June 24, 12

9. Stay in Touch
Ramitup.com
Sunday, June 24, 12