This document discusses the shifting nature of work away from traditional offices to more distributed environments. It notes that currently 35% of corporate work is done at home and 30% is done in third places outside of traditional offices. There are business benefits to distributed work such as reduced real estate and support costs. However, distributed work also faces challenges such as distractions and lack of professional environments. The document proposes local workspace centers as a solution that provide professional environments for distributed workers near their homes with amenities and services catering to mobile work needs. Case studies and costs analyses suggest both individual workers and employers can realize savings through the use of such distributed workspaces.
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The Facilities Frontier: Third Places and New Corporate Workplaces
1. The Facilities Frontier
Glenn Dirks, Teletrips February 24, 2010
Jim Ware, Work Design Collaborative Juniper Networks
Sunnyvale
Barbara Sprenger, Satellite Work Centers
Diane Coles, SCAN Health Plan
11. 2006 Telework Survey
42% prefer working near home, not in home
44% DistracDons
43% Business‐Quality Equip
29% Professional Environment
21% High‐speed Broadband
16% Onsite tech support
11%
Keep home/work separate
11%
IsolaDon
0% 10% 20% 30% 40% 50%
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12. The SoluDon:
Local Workspace Centers
• Small, neighborhood‐based
• Near commuters’ homes
• Cater to use of tech tools
• 24/7 access, tracking
• Staffed
• Flexible space
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15. Costs and Savings
Per Per
Commuter Month Employer Month
Satellite Membership, 3d/wk $285 Satellite Membership, 3d/wk $285
Save 25 miles each way, 3 x/ ($330) Savings: 51%*
week @ $.55/mi. HR/Admin
Office space tax savings ($97) Facility space costs
@ 34% fed and state Office equip purch & mtce
TransportaDon tax savings ($75)
(to corporate HQ)
Total MONTHLY SAVINGS ($217) *from Future of Work
aker 7.5% of AGI
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16. Enhanced Quality
Community/ of
Local Business Life
Reduced
Increased
Carbon
Productivity
Footprint
9
18. Aligning Strategy with Real
Estate Challenges
■ Real Estate Challenges
– Changes in federal regulations
– Rapid growth
– Expansion
– Attracting and retaining talent
– Corporate facility at some risk
– Space did not meet 2012 vision and
culture
– High workforce support costs
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19. Redefining Our Workplace
In 2007 New Direction
Enabling face-to-face More distributed/virtual workforce
management Less space but better space, and
Inefficient space more effectively used
Traditional “grid” workplace More exciting, creative space that
design fosters teamwork & innovatio (NO
Hierarchical SILOS)
Space, technology, and services Less hierarchy
were silos Integrated solutions of space,
Focus on place technology, and services
Cost focus Focus on work
No attention to Green Cost focus – with benchmarking
Go Green
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20. Embracing the Future of Work
■ Charter to re-align the real estate
portfolio to reduce cost and handle
growth
■ Moved several hundred employees
to flexible work
■ In 2008 went from 185 sf/person to
155 sf/person at corporate
headquarters
■ Achieving an ROI of 40%
■ Redesigned the workplace planning
process, saving 38% in cost and
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time
21. The New Space Concept
■ The Neighborhood
– Townhouse
– Single Occupant
– Phone Booth
– Café
– Library
– Mail Box Etc. / Copy
Center
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