This presentation was delivered to an Australian/New Zealand audience in July 2011. The webinar was sponsored by Anthill Magazine and Citrix Online.

1. The Future of Work:
Mastering the Art of Managing in the Cloud
James P. Ware, PhD Citrix Online AsiaPac
Executive Director 27 July, 2011
The Future of Work…unlimited

2. A Tale of Two Books
The Difference
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3. Shift Happens—Again
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4. Shift Happens—Again
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5. Today’s Agenda
Why is remote/mobile What challenges does
work growing so the “anywhere office”
rapidly? present?
A conversation
about managing
remote teams and a
distributed workforce
How can you keep What does all this
remote employees mean for the future of
engaged? work?
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6. Work Evolves
How
What
“work”
“work” is
gets done
Where What
“work” workers
gets done do
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7. The “Anywhere Office” is a Reality Today
33% 35%
32%
“Third Places”
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8. The Mobile Workforce is Growing Rapidly*
Mobile Workers as Percent of the Global Workforce
50%
Technology
45% Cost of space
40% Cost of commuting
35%
35% Cultural values
27% Public policy
30%
Sustainability
25%
20% 16% Old habits
15% Management discomfort
Investment costs
10%
Uncertainty about ROI
5% Difficulty measuring impact
0%
1
1990 2
1995 3
2000 4
2005 5
2010 6
2015 7
2020
* “Mobile” means working away from office at least two days per week.
Source: Future of Work Demographic Projections, 2011
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9. Why Embrace Remote Management? Public
Policy
Cost Business
Reduction Continuity
Geographic
Diversification
Liability
Mitigation Environmental
Talent Impact
Attraction
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10. Some Local Examples
Sydney Surges
to 14th-Most
Expensive City New Ash
in the World Cloud
- July 13, 2011
Grounds
Flights
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11. Australia’s National Digital Economy Strategy*
Goals:
• online participation by Australian
"The comprehensive transition households;
of Australia's economy and • online engagement by Australian
society to a digital economy is businesses and not-for-profit
appropriately a market-led organisations;
phenomenon. Maximising the • smart management of our
benefit of the digital economy environment and infrastructure;
requires action by all levels of • improved health and aged care;
governments, industry and the • expanded online education;
community as a whole.” • increased teleworking;
• improved online government service
delivery and engagement;
• greater digital engagement in regional
* As reported by iTwire.com on 31 May 2011 Australia.
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12. Unique Aspects of “Different Places” Work
More task
time, less Fewer
social accidental
interaction meetings
Less
face-to-face
time
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13. Distributed Workers “Meet” and Interact in Four Ways*
Match the Technology to the Situation
Same
Time
Different
Same Different
* Adapted from a model first developed by Bob Johansen, Institute for the Future Place
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14. Employee Engagement
The Critical Ingredient Clarity of
expectations
Regular Rewards for
feedback engagement
Quality of peer/
Inspirational
subordinate
relationships leadership
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15. Engaging Distributed Team Members
Lead
Team-
building
exercises
Be a Celebrate
Teach
role life
empathy
model events
Build a
Playbook
of tactics
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16. Forming a Virtual Team
Critical Team-Building Activities
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17. Agree on Tangible Performance Measures for Each Job
. . . and Use Them
How will we
Why does this know it’s being
job exist? done well?
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18. What Does All This Mean for You?
Lead
by Doing
Invest in Appropriate
Technologies
Embrace Distributed Work
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19. For Further Information
James P. Ware, Ph.D. Special thanks for background research
Executive Director assistance to:
The Future of Work…unlimited
Berkeley, California Laurie Aznavoorian, Geyer Ltd.
+1 510 558 1434 voice Bevis England, Telework New Zealand/Australia
+1 510 558 1431 fax Kate North, e-Work.com
+1 510 206 8147 mobile Kate Lister, Telework Research Network
jim@thefutureofwork.net
Website: http://www.thefutureofwork.net
Blog: http://www.thefutureofwork.net/blog
Twitter: http://www.twitter.com/thefutureofwork
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© Copyright 2011 by The Future of Work…unlimited. All rights reserved