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September 7, 2011,[object Object],Oracle CRM On Demand-,[object Object],CRM for the Entire Constituent Life Cycle,[object Object],Patrick Sells	|     Apex IT Higher Education Practice,[object Object]
ProgramAgenda,[object Object],[object Object]
Apex IT
CRM in Higher Education
Recruiting and Matriculation
Student Service and Student Affairs
Integration, Expansion and Implementation Best Practices ProgramObjective,[object Object],Introduce CRM as Complete solution for Higher Education.  Show the value of straightforward capabilities and Higher Ed specific business process within CRM  On  Demand.  Supporting student constituents from recruit to alumni, CRM Is critical to maintaining effective relationships with students throughout their educational career,[object Object]
Who is Apex IT?,[object Object],[object Object]
CRM On Demand
PeopleSoft Enterprise
Siebel
Oracle E-Business Suite
Apex IT is a full service consultancy – our service offering addresses the entire application implementation continuum - everything from strategy development and implementation, to change management and training
Management Consulting
Web Services Development
Upgrade Lab
Managed Services
Hosting“Apex IT is a gem that is  ,[object Object],  consistently under ,[object Object],  budget and on time.”,[object Object],[object Object],  CRM at the Speed of Light,[object Object]
Apex IT Customers,[object Object]
Project Scope,[object Object], Mapped to PeopleSoft CRM Modules,[object Object],Source: Gartner, Q&A: The Role of CRM in Higher Education Student Life Cycle Management, December 2009,[object Object],“Gartner is beginning of see more consideration of an “enterprise CRM strategy” – stepping back from independent initiatives to take a broader look at the appropriate strategy for the entire institution’s offerings. .”,[object Object]
Oracle Higher Education Solution Map,[object Object]
Defining CRM,[object Object],Constituent Relationship Management,[object Object],Inquiry to Application,[object Object],Generate Interest,[object Object],Application,[object Object],Start to Submit,[object Object],Recruiting,[object Object],Admissions,[object Object],Inquiry,[object Object],Awareness,[object Object],Accept to Enroll,[object Object],Applicant,[object Object],Prospect,[object Object],1 & 2 year,[object Object],Student,[object Object],At Risk,[object Object],360o,[object Object],Alumni,[object Object],Contribute,[object Object],Advancement,[object Object],Student,[object Object],Student Success,[object Object],Communication,[object Object],Inform,[object Object],Student ,[object Object],Life,[object Object],Student ,[object Object],Help Desk,[object Object]
Defining CRM,[object Object],Constituent Relationship Management,[object Object],Recruiting,[object Object],[object Object]
Generate awareness and define your brand via marketing
Track campaigns and effectiveness
Drive Prospects toward  inquiry so you can personalize and tailor the experience
Guide Inquiries to         Application
Multi-Channel  Communication PlanInquiry to Application,[object Object],Generate Interest,[object Object],Application,[object Object],Start to Submit,[object Object],Recruiting,[object Object],Admissions,[object Object],Inquiry,[object Object],Awareness,[object Object],Accept to Enroll,[object Object],Applicant,[object Object],Prospect,[object Object],1 & 2 year,[object Object],Student,[object Object],At Risk,[object Object],360o,[object Object],Alumni,[object Object],Contribute,[object Object],Advancement,[object Object],Student,[object Object],Student Success,[object Object],Benefits,[object Object],[object Object]
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