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Employing Baldrige Performance Criteria in Academic Libraries

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Employing Baldrige Performance Criteria in Academic Libraries Presenter: John Potter, Librarian ITT Technical Institute/Grand Rapids, MI
What is Baldrige Performance Criteria? ,[object Object],[object Object],[object Object]
The Logo’s Importance
Roles of The Malcolm Baldrige National Quality Award (from the NIST website) ,[object Object],[object Object],[object Object]
Role of Performance Criteria (from the NIST website) ,[object Object],[object Object],[object Object],[object Object],[object Object]
The Seven Performance Criteria: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Sample Category Question: (from The Measure of Library Excellence ) ,[object Object],[object Object]
Response from a Sample Library Application (from The Measure of Library Excellence, p117 ) ,[object Object],[object Object]
Key Value Creation Process Key Performance Requirements Statewide Planning and Development Improved national ranking by identifying and resolving past problems with library processes State/Federal Funding Accurate, timely, quality annual budget…financial integrity Collection Development Ensuring collection meets customer demand Professional Development Staff training to support quality and high level support services Center for the Book Providing targeted programming and lifelong learning opportunities to meet customer needs Reference Quality collection, up-to-date technology, library staff training for reference service…
Recommended: The Measure of Library Excellence: Linking the Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality By Despina Dapias Wilson (2007) ISBN 978-0786430369
Its not just an Award… ,[object Object],[object Object],[object Object]
Baldrige Resources
Malcolm Baldrige National Quality Award Information: ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Employing Baldrige Performance Criteria in Academic Libraries

  • 1. Employing Baldrige Performance Criteria in Academic Libraries Presenter: John Potter, Librarian ITT Technical Institute/Grand Rapids, MI
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  • 9. Key Value Creation Process Key Performance Requirements Statewide Planning and Development Improved national ranking by identifying and resolving past problems with library processes State/Federal Funding Accurate, timely, quality annual budget…financial integrity Collection Development Ensuring collection meets customer demand Professional Development Staff training to support quality and high level support services Center for the Book Providing targeted programming and lifelong learning opportunities to meet customer needs Reference Quality collection, up-to-date technology, library staff training for reference service…
  • 10. Recommended: The Measure of Library Excellence: Linking the Baldrige Criteria and Balanced Scorecard Methods to Assess Service Quality By Despina Dapias Wilson (2007) ISBN 978-0786430369
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