1. SNHU Orientation
2012
Introducing the One Stop
Office:
We are here to service all
of your Billing and Financial
Aid needs!

2. Student Portal Information
• Navigator booklet mailed to students
middle of May
• http://www.snhu.edu/1089.asp
• Provided with student portal (mySNHU)
login information
• https://my.snhu.edu/
• View billing/financial aid award information
• Register for courses
• Complete online forms
• Receive emails, news messages & alerts

3. Updating Contact Information
• Your SNHU email address is how we
communicate with students
• It is important that you keep your contact
information updated at all times – including
address, phone, and preferred email
• You can update your contact information
anytime on mySNHU
--On mySNHU homepage in the lower left corner there is
a link titled:

4. FERPA
• Family Educational Rights and Privacy Act
• Federal law that protects the privacy of student
education records
• The law applies to all schools that receive funds
under an applicable program of the U.S.
Department of Education
• Can access FERPA Waiver form on
mySNHU
• Under One Stop Forms

6. Health Insurance
• Student medical insurance costs are automatically
charged to a student‟s account each year - $840/full-year
or $565/spring-only
• Those who wish to have this charge removed must
complete the online waiver by August 1st :
https://my.snhu.edu/students/Forms/Documents/Health%20Insuranc
e%20Waiver%20Form.aspx
• If you fail to complete the insurance waiver form by the
payment due date of August 1st, you will be responsible
for the cost of the insurance premium as indicated on
your student account

7. Penmen Cash/Penmen Change
Student ID is a multi-use identification card
Penmen Cash Penmen Change
• Debit system that • Debit system that is
available for use at
is available for use campus laundry
with your student machines, the Follett
ID Bookstore and vending
machines on campus
• On and off campus
availability • Add money to Penmen
Change at the „Value
• Local merchants
Terminal‟ located in the
• To add money and for student center and dining
additional information hall (cash only), via One
visit Stop Office, or by mailing

8. SNHU Institutional Promissory
Note
• All new SNHU students are required to
complete an online institutional promissory
note
• This document can be found online at:
www.snhu.edu/9461.asp
• Please have this completed by August 1st
at the latest

9. Payment Deadline &
Consequences of Non-Payment
• Fall semester – August 1st
• Spring semester – January 1st
• Late Fee - $150/sem. if semester bill not
paid in full / arranged
• If bill still not paid after late fee, the
following will happen:
--Financial hold placed on account
--Meal plan deactivated
--Inability to register for classes
--Finance charges accrue

10. Housing Placement / Charges
• Resident student bills will have housing and
meal charges
• Housing charges vary according to where the
student is living
• Freshman housing is approximately $3,860 per
semester
• Freshman meal plans are $1,590 per semester
• Commuter students should not have housing
charges
• Will have $100 Commuter Meal Plan charge (fall
semester only)

11. Award Letter Changes /
Rejecting Aid
• Your award letter does not represent the
total cost of your annual education.
• If you would like to reduce or decline any
loans, draw a line through the loan source
(s) you wish to decline or write-in the
lesser amount. Sign it, and send it to One
Stop.
• If you are making no changes, you do not
need to return this letter.

12. Activating Your Loans
• One time activation of Direct Stafford
Loans
• All first time borrowers must complete:
• Entrance Loan Counseling (ELC) and
• sign a Master Promissory Note (MPN) online
• Loan are not considered finalized unless
these steps are complete
• AUGUST 1
• See the Activating your Student Loans Quick
Guide

13. Student Employment
• Work Study funds is awarded to students
at the time of initial Financial Aid award.
Funds are limited.
• Documents Needed – Review Student
Employment at SNHU Guide.
• Jobs will begin to be posted after July 1 on
the University‟s employment site.
• Review the Student Employment at SNHU
Guide and the Student Employment site
on mySNHU.

14. Satisfactory Academic Progress

15. Outside Scholarships
• Many high schools, community
organizations, private agencies and
donors offer scholarship opportunities to
students who demonstrate scholastic merit
or meet other specific eligibility criteria.
• If you have been awarded an “outside”
scholarship, submit this information to One
Stop.
• We will then review to determine if this
award will have any impact on the current
award.

16. Named & Endowed
Scholarships
• Through the generosity of SNHU Alumni
and friends of the University, SNHU
provides a number of one-time
scholarships to returning students.
• Students annually apply; Applications are
available in mid-late February
• Deadline to submit an application is March
1
• Committee reviews each application
based on the criteria of the

17. Higher One Card
• SNHU does not issue refunds of overpayments
in check form
• Instead, we contract with an outside vendor
called “HigherOne”
• Each student will receive an “SNHU One Card”
(MasterCard debit card) in the mail upon
registering for classes
• This card must be activated when it is received
• This is NOT a credit card. DO NOT throw it

18. Refunds
• It is important to understand how refunds will
be processed, even if you are not currently
anticipating an overpayment or refund
• Credit Balance Authorization Form
• Must be completed in order to receive a refund
• Option One
• Will need to fill out a Refund Request form, credit balance
will stay on SNHU account until requested once this option
is chosen
• Option Two
• No refund request form required; Refund will be
automatically processed to student‟s SNHU One Card each
term once this option is chosen
• Parent Plus Credit Letter
• If overage is result of a Parent Plus Loan, parent must
sign form to authorize refund to go to student‟s SNHU

19. Contact Information
• One Stop
• 1-877-455-7648
• onestop@snhu.edu
• http://www.snhu.edu/279.asp
• Hours: Monday-Thursday, 8:00am to 6:30pm
Friday, 8:00am to 4:30pm (4:00pm during
summer months)
• Walk-in appointments available
• Telephone appointments available as well

20. Questions?