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Performance Improvement Joyce M. Holland, B.S.  University of Phoenix Systems Thinking & Performance Measurement Stephen J. Tvorik, Ph D.  Social Services Industry Standards
[object Object],[object Object],Social Services Industry Purpose
A Self Perpetuating Dynamic System ,[object Object],[object Object],[object Object],[object Object]
Continuous Monitoring The “ What Needs to be done ” Organizational specifications of Social Services established thru legislative charter and the electoral processes. Electorate California Department of  Public Social Services County Board of Supervisors
[object Object],[object Object],Continuous Monitoring (cont.) Various Departments, Commissions, agencies, departments. Eligibility Workers, GAIN Services Workers, Social Workers, Clerks, etc. Contractors, Clients, Customers, Participants,  What needs  to be done
Select a County for Tabular Emissions Data
Los Angeles County   Los Angeles County was used as the model by California to monitor a comprehensive implementation of a welfare reform program.  LA County set the standard for welfare reform  because of the large diverse population of more than nine people serviced annually.
 
Industry Standards  #1 ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Industry Standards  #2 ,[object Object],[object Object],[object Object]
Industry Standards  #3 ,[object Object],[object Object],[object Object]
Illustration
Recommendations ,[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object]

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Performance Improvement

  • 1. Performance Improvement Joyce M. Holland, B.S. University of Phoenix Systems Thinking & Performance Measurement Stephen J. Tvorik, Ph D. Social Services Industry Standards
  • 2.
  • 3.
  • 4. Continuous Monitoring The “ What Needs to be done ” Organizational specifications of Social Services established thru legislative charter and the electoral processes. Electorate California Department of Public Social Services County Board of Supervisors
  • 5.
  • 6. Select a County for Tabular Emissions Data
  • 7. Los Angeles County Los Angeles County was used as the model by California to monitor a comprehensive implementation of a welfare reform program. LA County set the standard for welfare reform because of the large diverse population of more than nine people serviced annually.
  • 8.  
  • 9.
  • 10.
  • 11.
  • 13.
  • 14.