1. Strategy Consulting & Market Research
Statement of Qualifications
December, 2008

2. Leadership… Vision… Opportunity…
Our Global Reach
Headquartered
102 Pickering Way, Suite 200
Exton, PA 19341
Telephone: (484) 875-3150
Fax: (482) 875-9273

3. Management & Strategy Development Consultants
QMS Partners is a leading international market research and strategy consultancy
offering fresh advice with lasting impact. Our focus and unique quot;down to earthquot;
business model enable us to serve a broad range of client needs, remaining
globally connected to the industries we serve.
We provide clients with unique capabilities in developing business growth
strategies by combining in-depth industry knowledge with expertise and
experience.
Our Strengths:
Strong, detailed and analytical results in very tight time lines across broad
geographies and scopes that lead to confident business decisions and
industry analysis.
Consulting Research

4. Create sustainable and competitive
Consulting advantages
Qualitative ~ In-Depth interviewing with industry Optimize value for customer
participants throughout the value chain
shareholders
providing strategic insight to guide business
planning efforts Increase customer economic and
competitive performance
To effectively transfer knowledge and
methods to ensure customer self-
sufficiency
 To capitalize on emerging opportunities
Research The market research arm of QMS
Partners provides an array of specialized
Quantitative ~ Survey driven interviewing with
research services for B2B companies,
specific industry groups & participants providing
supported by experience covering multiple
statistically sound data development using
proven analytics industries.

5. Consulting
Our Services
Our services are true business solutions. We provide the information and insight
that you need to make the big decisions, ones that directly affect how your business
will grow.
Market Assessment Customer Satisfaction
Opportunity Screening Product Positioning
M&A Advisory Services Competitive Strategy
Profitable Growth Manufacturing Cost Analysis
Innovation Process Strategy Channel Strategy
Business Planning Brand Equity Measurement

6. Research
Our Services
Methodologies Analytics
Quantitative Cluster Analysis
Mail Surveys Conjoint Analysis
Online Surveys Discrete Choice Analysis
Telephone Surveys Discriminant Analysis
Factor Analysis
Multidimensional Scaling
Qualitative
Perceptual Mapping
Executive Interviews
Price Sensitivity Measurement
In-depth Interviews
Regression Analysis
Focus Groups
Focus Group Moderating

7. Industry Platforms Core Areas of Focus
Automotive
 Industrial Products
Consumer Products
 Life Science & Pharmaceuticals
Energy & Utilities  Technology
Financial  Consumer Products
 Telecommunications
Life Science & Pharmaceuticals
Industrial Products
Media
Non Profit Organizations
Retail
Services
Technology
Telecommunications
Transportation

8. Case Study Industrial Manufacturing
Case Study QMS quantified the value chain across all functions
from product development, through marketing, selling
Creating Value Throughout the Value Chain and fulfillment, and on to service and maintenance. In
addition, the team defined product and customer
information that would help the company develop
Situation
improved products.
A leading manufacturer of materials handling equipment
was feeling increasingly distanced from its customers.
QMS applied its customer value management
Selling through a network of distributors, the company
approach to help focus activity on the most valuable
thought of the distributor as its primary customer, not the
customers and customer needs. By means of a rich
end user. QMS Partners was retained to address several
mathematical model, we quantified the lifetime dollar-
key issues:
value of a customer, both with and without a customer
relationship management software system. A more
o Where is value created across the value chain?
sophisticated system than the sales-contact
o What is the appropriate model for thinking about customer
software which management had originally considered
value?
was also defined. This would tie into manufacturing
o What is the appropriate technology solution to support this
operations and allow for rapid product configuration,
customer value model?
which has been time consuming and at times
o What are feasible alternative distribution strategies?
imprecise.
QMS Approach Result
When QMS started working with the company,
QMS identified opportunities for functions to contribute
management had reduced this entire problem to a choice
more at various points in the value chain. Product
about which sales-support software to buy. But they then
development could develop competitive features and
realized that they first had to learn where the value lay in
improve the cost of operating the equipment.
their relationships and formulate a customer relationship
Marketing could improve service plans, aftermarket
management strategy. Only then could they make sound
products, and leasing plans. The company could even
decisions about the processes and required technology
provide leased machinery and a trained operator-a
to support the strategy.
total materials - handling solution for customers who
want one.

9. www.qmspartners.com
What are the priorities? The economic downturn is an opportunity for many companies to
start clean and get “back to basics.” In this world of rapidly changing
Your ultimate priority must be making
technology, the market is constantly turning out new tools and
money for your shareholders as
processes for improving product quality and increasing productivity.
efficiently and effectively as possible.
The key steps to achieving this
Industrial manufacturers who recognize the tools of tomorrow and
performance improvement can be
What are the key leverage them to improve business can assure themselves a share
broken down into five steps:
steps to achieving in tomorrow’s prosperity.
performance
4 5
3
improvement?
1 2
Step Step Step Step Step
Process Strategy Measure Approach Execution
Define your strategy
Determine what Have a measurement Determine your tactical Determine your change
and goal, keeping in
processes make you system in place that approach to management process
mind metrics such as
successful and measures how you are implementing your to facilitate the move
market share and
benchmark them. performing now and strategy’s different toward your new goals,
profitability. Develop a
Without understanding how successful you are components. Maintain and keep in mind the
clear road map of
what you do well and in achieving your goals. flexibility in how you human dimensions of
where your
what you don’t, it The measurement apply this approach, as change. Execution
organization is
becomes impossible to system must be there are very few more than technology
heading, and don’t
make changes that will objective, along with onesize-fits-all will determine success.
lose sight of what
positively impact your having clear ownership solutions.
makes you profitable.
organization. and accountability.

10. Our Team
Jon Leiman is a Senior Partner and founding member of QMS Partners. The Firm offers a
Jon Leiman
comprehensive range of strategy development & market research services for industrial
Managing Partner manufactured products and allied industries.
jleiman@qmspartners.com
Many of these services are of a strategic nature involving market entry, product positioning,
organizational alignment, capital planning, and assets management through fact-based
market research and consulting.
Jon is an accomplished business manager with more than 18 years of private and public
sector experience guiding mid-level and top-tier companies in the manufacturing,
engineering, and utility business sectors with highlighted experience in business
management, business and organizational development, strategic planning, merger
acquisition and integration, start-ups and turnarounds.
He was formerly Founder and President of Quality Management Services, LLC, a utility
holding company with both regulated and non-regulated operations. Jon is a former
Director of Business Development for the Connecticut Water Company and Vice President
of an energy service provider with international operations.
Jon holds a bachelors degree in business administration and MBA from the University of
LaVerne

11. Our Team
Shannon Shuflat is a Partner with QMS Partners. Her expertise is new product
Shannon Shuflat
development, strategic planning, voice of the customer analysis, process reengineering,
Partner and market research and assessment.
sshuflat@qmspartners.com
Shannon possesses more than fifteen years of management and consulting experience in
channel service operations, service delivery, business planning and startup, performance
improvement and business acquisition and integration. Recently, Shannon held a
leadership position with Armstrong World Industries, focused on channel operations and
service delivery.
Prior to Armstrong, she was a founding member of ChoiceParts, LLC, a joint venture of the
three leading providers of dealer management systems to the automotive industry: ADP,
CCC Information Services, and The Reynolds & Reynolds Company. As a founder,
Shannon was integral in the Firm’s business planning, startup, acquisition assessment and
integration activities.
Shannon’s professional experience spans the building products, automotive, information
technology, and insurance industries.
She holds a degree in Business Administration.

12. Our Team
Akash Shah has over seventeen years of business experience in the building products,
Akash Shah
automotive, printing, and investment banking industries. Akash is an Partner with QMS
Partner Partners and has executed assignments including due diligence for mergers and
acquisitions, business strategy, business proposition analysis, and market and competitive
Ashah@qmspartners.com
assessment.
Previously with Armstrong World Industries, a global leader in building products, Akash led
the strategic planning process for Armstrong Cabinet Products, evaluating economic,
industry, and competitive dynamics to formulate a successful business strategy and
operating plan for the division. At Armstrong, Akash also led product management and
pricing functions for the $700 million wood flooring division.
His prior experience is in strategic marketing and business development in the automotive,
printing, and technology sectors. Akash began his career in investment banking,
managing a commercial portfolio of over $250 million. Leveraging this background, Akash
has assisted several companies with acquisition and divestiture initiatives.
Akash holds an MBA from Southern Illinois University as well as a Master’s Degree in
Finance from the Indian Institute of Management. He received a bachelor’s in Chemical
Engineering from the Indian Institute of Technology.

13. Our Team
Prasad Devineni is a Managing Partner of QMS Partners. The Firm offers a
Prasad Devineni
comprehensive range of strategy development & market research services for industrial
Partner
manufactured products and allied industries.
PDevineni@qmspartners.com
Prasad is responsible for engagements related to Manufacturing Economics and
competitive cost benchmarking. In the last three years, he held the position of Vice
President with Green Catalysts which is one of the few catalyst suppliers to the Biodiesel
industry and developed the business ground up in the Biofuels arena. He has extensive
contacts in the industry and continue to explore business activities in the Biofuels
industry.
Dr. Devineni has an extensive background in the refining/petrochemical industry with over
15 years of refinery and chemical industry-focused consulting. Over the past10 years, he
has conducted numerous technology, economic, and business intelligence and
benchmarking assessments in a variety of process industries. He has coordinated several
global programs of competitive assessments for clients in various industry segments.
Dr. Devineni has a Ph.D. in Chemical and Fuels Engineering.