2009: Maturing in accessibility - a brief BBC history
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Presentation given by Jonathan Hassell (Head of Audience Experience & Usability for BBC Future Media & Technology) at Media Trust Digital Inclusion conference in 2009. Covers: how to use the Employers Forum for Disability Maturity Model for accessibility to assess your organisation's maturity, and how the BBC has measured itself against it
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2009: Maturing in accessibility - a brief BBC history
- 1. Maturing in accessibility - a brief BBC history Jonathan Hassell Head of Audience Experience & Usability Media Trust Digital Inclusion conference 28 th July 2009
- 3. 1. Business Drivers - buy-in from the top… Why disabled people matter to you
- 7. 2. Standards & Guidelines… - what should our standards be
- 9. And we have a little something we made earlier…
- 10. 3. Governance & Risk Management – processes for QA checking
- 13. How to measure usability: What usability isn ’ t… only... So, er, can they use it…?
- 15. Crossover of accessibility and usability Usability Issues Accessibility Issues Accessibility Issues regarding particular Assistive Technology or User ’ s Disability Issues experienced by all users Usability Issues, often relating to user experience such as aesthetics Universal Issues
- 16. Testing & research… your options… Quality of data User testing User reviews / interviews Remote testing Expert walkthrough Heuristics Automated testing Testing with assistive technologies Cost
- 17. 4. Resources and Cost Impact – is there enough money behind it?
- 19. 5. Delivery – is it integrated into your production process?
- 23. 6. Procurement & Supplier Contracts – is it integrated into the procurement process?
- 24. 7. Legacy Systems – are these reviewed and in the process of being fixed?
- 25. How we are looking into improving the accessibility of our existing News site
- 26. 8. Communication with your audience – tell them what you ’ ve done…
- 28. e: jonathan@hassellinclusion.com t: @jonhassell w: www.hassellinclusion.com Contact me
Editor's Notes
- Thanks Nicola. This is the last presentation – so start thinking of questions for the end…
- I ’ ve been working in accessibility for years … And this is where we started …
- I ’ ve been working in accessibility for years … And this is where we started …
- The web isn ’ t so much about information any more. It ’ s so much more than that …
- I ’ ve been working in accessibility for years … And this is where we started …
- The DDA requires “ reasonable adjustments ” – unfortunately with no case-law yet, this is an ambiguous term Does the standard help? – remember, this is about audiences… Make sure it is practical to apply/uphold the standard within your production processes
- The BBC commissioned Systems Concepts to do a survey of bbc.co.uk ’ s accessibility in 2001. We made the report public in Feb 2002, to share our knowledge with the industry. The DRC Formal Investigation into Website Accessibility Report from last year is also good. But neither is anywhere near as good as third parties testing your site and feeding back specific suggestions about how it could be improved. The BBC, together with AbilityNet, produced and rolled-out a BBC-specific awareness course to 250 BBC web production staff in 2003/04 Send all your staff on the course – incl. decision-makers and technical, design staff experience of assistive technologies is reinforced if the course is presented by a trainer who has some form of impairment
- The DDA requires “ reasonable adjustments ” – unfortunately with no case-law yet, this is an ambiguous term Does the standard help? – remember, this is about audiences… Make sure it is practical to apply/uphold the standard within your production processes
- in 2003, Molly Holzschlag rubbished the bbc.co.uk for its conformance to standards the new BBC homepage should change her mind now how JavaScript can sort screenreader problems – an example of how complex accessibility is (often JavaScript is seen as an accessibility problem not a solution)
- The DDA requires “ reasonable adjustments ” – unfortunately with no case-law yet, this is an ambiguous term Does the standard help? – remember, this is about audiences… Make sure it is practical to apply/uphold the standard within your production processes