Presentation given by Jonathan Hassell (Head of Audience Experience & Usability for BBC Future Media & Technology) for Christian Heilmann's 'Scripting Enabled' conference and hack day 2008. Covers: statistics on the how many people in the UK have dyslexia, literacy difficulties, ADHD or have a low reading age; common symptoms of dyslexia and their impact on dyslexic's ability to read and write on the web; solutions like changing background colours, use of easy to read fonts and better page structure; findings of BBC research into website personalisation tools (often marked as AAA on sites); their intended users liked the effect of the tools, but rarely had used them as they didn't know what they were for; most people who need to change the font size or colours on a website had no idea browsers had functionality to do this; they want easily identifiable customisation solutions that work on all sites and on Flash as well as HTML content