1. Joel Sparks
1432 R St. Apt #102 NW. Washington DC 20009 | C: 202-903-4442 | E: joelsparks76@gmail.com
OBJECTIVE: To pursue a challenging position as a professional with a top-notch company that will allow me to
further utilize my existing skills and enable me to acquire new abilities.
SUMMARY OF QUALIFICATIONS: An enthusiastic professional demonstrating the ability to improvise,
and improve procedures, while providing support for managers and/or staff maintaining excellent written and oral
communication skills, problem resolution abilities, and a high level of confidentiality by operating lift equipment.
KNOWLEDGE, SKILLS & ABILITIES
• Knowledge of store and company procedure, practices, methods, and techniques
• Impeccable organizational and coordinating skills
• Ability to maintain good relations with public and staff
• Exercise sound decisions and independent judgment in pressure situations
Professional Experience
Home Depot Bethesda, Maryland October 2013 – Currently
Millwork Specialist:
• Build and design special order quotes for customers
• Ability to assist in establishing store or office policies and procedures, and coordinate department activities
• Respond to customer interaction and maintain customer loyalty by providing the right solution
Project Specialist:
• Project Specialist supports three primary areas: People, Process and Pipeline.
• Responsible for performing a variety of extended, continuous professional quality customer service
• Responsible for performing weekly associate training and new employee coaching
Appliance Specialist:
• Maintain punctual schedule as well as flexible to overtime hours
• Coordinates and supports the supervisor in daily operations
• Ability to handle one on one customer service in high volume situations
Garden Sales Associate:
• Primary focus is Customer Service, In stock Merchandise and Store Appearance
• Licensed and certified to operate heavy lift machine equipment: Order Picker, Forklift and Reach Truck
• Ability to work independently and also be an team player with flexibility, cooperation and communication
E Z Taxes LLC Beltsville, Maryland April 2009 – October 2013
Customer Service & Support Specialist:
• Prepare notification letters to tax clients from previous years
• Handled routine customer service independently and correspondence without review
• Receive visitors and answer telephone calls; furnish information of company policies, rules and procedures
Down Town Locker Room Hyattsville, Maryland August 2010 – January 2012
Retail Sales Associate:
• Responsible for performing a variety of weekly stock, retail and store marketing strategies
• Prepared and processed purchase orders for store supplies needed on inventory
• Extended continuous professional quality service to potential shoppers and current customers
Education
• Silk City Academy Paterson, New Jersey June 1995
• ECPI University Virginia Beach, VA December 2014 - Currently
*References and other information available upon request