One of three presentations made at the National Planning Conference in Boston in 2011 on Measurable Outcomes in Planning. This is the presentation made by Barbara Sporlein from Minneapolis.
2011 APA Measurable Outcomes in Planning - Minneapolis
1. Performance Measures in Planning National Planning Conference – April 2011 Barbara Sporlein, City of Minneapolis
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4. City Goals: Safe place to call home Economic vitality Many people, one Minneapolis Livable communities - healthy lives Eco-focused A City that works
5. What is Results Management? = RESULTS Program Implementation Business Planning (actions, measures, personnel, budget, technology, etc.) Strategic Planning (Comp Plan and City Goals) Performance Measurement & Reporting Goal & Program Evaluation Continuous Improvement (change strategies, reallocate resources, improve processes)
6. Setting our Direction Monitoring our Progress Business Plans City Goals & Strategic Directions Department Business Plans Employee Work Plans/Standards Comp Plan aligning direction and performance measurement Results Mpls. Department Progress Reports Employee Reviews
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9. Mapped all processes, streamlined; co-located staff; renovated public service center and counter area; new technology; staff training; established performance standards, checklists, procedures; revised codes; e-permitting, enhanced web site; business advisory committee; customer satisfaction surveys; public workshops and educational materials; regular performance reporting; ongoing process improvements Results = significant reduction in service times and improved customer satisfaction