1. Joanna Barclay
Transformational Leadership
TLC Facilitation
joanna@tlcfacilitation.com
How to transform business results and increase
employee engagement and retention

2. Core Business Challenges
 How to attract, engage
and retain top talent;
 How to increase creativity,
innovation, productivity
and client satisfaction;
 How to ensure values and
ethics permeate the
organization.

3. High Performance Cultures are…..
 Agile
 Responsive
 Adaptive
 Resilient
 Client Focused
 Team Approach
 Values Driven
 Innovative
 Sound Strategy
 Clear Direction
 Total Alignment
 Financially Viable
Talent Sustainability Excellence Ethics Resilience

4. 21ST Century Operating Reality
Terrorism
Pandemics
Looming
Talent
Shortages
Poverty
Reduction
Resource
Reductions
Generational,
Workforce
Diversity
Food
Resilience
Global
Economy
Water
Shortages
The significant problems
we face cannot be solved
at the same level of
thinkingthat createdthem.
Species
Extinction

5. - Fearful - Depressed
- Anxious - Exhausted
- Angry - Defeated
- Defensive - Apathetic
- Resentful - Sad
• Burnout
• Cost of mental health - 12% of bottom line
• Consider wellness and personal development programs
Effects of Stress… Un-resourceful States

6. Evolution of Business Paradigms
Manpower
Agricultural Age
19001800
Information Age Intellectual Capital
Industrial Age Quality of Product
Consciousness Age Cultural Capital
2000

7. How do they behave?
 Earn “share of heart”
 Large investment in culture
 ‘WOW’ factor
 “Doing good for all” centered visions
 Alignment of all stakeholder needs
Firms of Endearment (FoE) returned 1646%
Over S&P500 for investors over a 15 yr period
Loyalty, Respect, Integrity, Love, Joy, Authenticity, Empathy, Compassion
Conscious Capitalism

8. Culture and Brand
Employee Perspective Customer Perspective
Culture
Values, Beliefs, Behaviors
Who you are on the inside,
looks a lot like who you are on the outside
Do you
consciously create
your culture, or do
you have a default,
unconscious culture?
Culture Brand

9. The Value Chain
Stakeholder
Value
Client
Satisfaction
Client
Engagement
Employee
Engagement
Culture
Values
Client satisfaction
drives stakeholder
value
Client engagement
drives client
satisfaction
Employee engagement
drives client
engagement
Culture drives
employee engagement
Values drives culture

10. Cultural Transformation Tools® (CTT)
Cultural Values Assessment
Powerful metrics which enable leaders
to actively measure and manage cultures.
They make the intangible, tangible.
They link performance to culture.
Leadership Values Assessment
Supports CEO's and senior executives in
broadening and strengthening their
leadership skills. Barrett’s Value Centre
7 Levels of Consciousness Model

11. Cultural Transformation Model
Know and
Understand
Physiological
Safety
Love & Belonging
Self-esteem
Key Attributes:
Makes it possible to translate qualitative data
into quantitative data
Provides a base-line measurement instrument
for monitoring changes in the organizational
culture
Provides a method for measuring cultural
capital

12. www.valuescentre.com/pva
Call for a free 30 minute coaching session.
Change you business and life!
For your free personal values assessment go to:
Joanna Barclay
Transformational Leadership
TLC Facilitation
joanna@tlcfacilitation.com
(819) 661-3358
www.tlcfacilitation.com

13. Best Employers have the Lowest Entropy
Cultural
Entropy
Employee
Engagement
Tier 1 (Best) 5% 89%
Tier 2 8% 76%
Tier 3 15% 55%
Tier 4 (Worst) 21% 40%
This research of 163 organizations was
carried out by Hewitt Associates and the
Barrett Values Centre in 2008
Entropy – % of energy not available for work caused by
stress or frustration

14. Cultural Entropy
Energy available
for productive
work
Non-productive
or destructive
energy
What does 41%
entropy look
like?

16. About the TLEX Program…
TLEX enhances energy, clarity of mind and creativity to advance
individuals, while fostering strong collaboration and team dynamics
with a commitment to excellence and to lay the foundation for
organizational success
Inspiring Individuals - Transforming Organizations
200+ Companies Globally for over 15 years

17. TLEX model of transformational leadership
With greater wellbeing, soft skills and emotional intelligence
improve, leading to greater team cohesion.
Team CohesionSoft Skills
Wellbeing

18. Why do 9 out of 10 strategic implementations fail?
Plans, Vision, Strategy,
Goal, Structure, Systems
Habits
Attitudes
Traditions
Feelings
Fears
Values
Beliefs
Culture eats strategy for breakfast…

19. TLEX believes that organizational goals suffer when
individual wellness and team cohesion break down.
ORGANIZATIONAL
ISSUES
Individual
burnout/fears
Team breakdown

20. TLEX model of change
Team Cohesion
and Social
Intelligence
Emotional
Intelligence and
Soft Skills
Wellbeing
Calm and stress free mind, healthy body
Self-Mastery & Energy
Vision
&
Inspiration
Connectedness & Trust
Forging relationship and coalitions,
building trust
EXCELLENCE

21. * TLEX survey of more than 30 sample companies
TLEX Participant Feedback

22. Representative Client List
30,000 individual alumni
“An extraordinary experience, which allows you to improve yourself
and to step back and take decisions clearly.”
Marketing Manager, General Electric
“This has been an amazing experience. It will definitely have an impact
on how I am going to live the rest of my life. I see a lot of positive
change in the people around after doing this program.”
Maribal Ariasa, Director, HR Maersk International
TLEX works with a wide range of clients helping them
address their unique challenges
What people are saying
“The connectedness and trust of the team has reached a new peak for
which I am very grateful. This has resulted in a team driven for results
not only for our organization but for each other."
Denis Piché, Director,
Public Works and Gov’t. Services Canada

23. Cultural Transformation– Preparation
4. Define core
values
& behaviours
in the
organization
3. Revisit the
existing vision
& mission or
engage in the
4 why’s process
to create one
1. Commitment from leadership
to the transformation process
2. Baseline measurement (CVA)
of the organization & creation of
performance scorecard
How can we remain adaptable?
How can we position
ourselves for the future?
How can we build our
long-term resilience?
5. Develop the compelling
Reasons for change

24. Cultural Transformation - Implementation
Why?
6. Personal Alignment
Begins with the
leadership team and
later expands to the
larger leadership
group including
managers and
supervisors
7. Structural Alignment
New employee/
Executive selection
New employee/
Executive orientation
Employee/executive
performance evaluation
Employee/executive
promotion criteria
Talent selection and
development programmes
Management
development programmes
Leadership development
Programs
Values Awareness
programmes
8. Values Alignment
Integrate the core
values and
behaviours of the
organization into the
executive and
employee population.
9. Mission Alignment
Integrate the vision
and mission of the
organization into
the executive and
employee
population.

25. Integrated Transformation
‘Me’
‘We’
Internal External
Behaviors
Culture Systems
Group Cohesion – Capacity for Collective
Action & High Performance
Personal
Alignment
Structural
Alignment
Values
Alignment
Mission
Alignment
Values

26. Call to action
When to engage in a Cultural Values Assessment …
 There is a desire to become an employer of choice, and
build a high performing organization.
 Would like to increase in employee engagement and
retention to enhance competitive advantage;
 After a merger and acquisition to build a new culture;
 Prior to strategic planning as part of an environmental
scan;

27. The ABC’s of
High Performing Cultures
Awareness

28. Reflection
 Key messages from presentation?
 Questions or concerns?
 What would you do if you knew you could
not fail?
 What new values would emerge that have
not been used before?

29. www.valuescentre.com/pva
Call for a free 30 minute coaching session.
Change you business and life!
For your free personal values assessment go to:
Joanna Barclay
Transformational Leadership
TLC Facilitation
joanna@tlcfacilitation.com
(819) 661-3358
www.tlcfacilitation.com

30. Build Internal Cohesion
• Small Group Values Assessments
• Relationship Awareness Training
• Strength Management & Conflict Resolution
• Leading Teams Training
• Strategic and Operational Planning
• Meetings That Work Training
Team Building
The Facilitative Leadership Way
• Leadership Values Assessment and Coaching
• Leadership and Management Development
• Relationship Awareness Training
• Leading Self, Teams, & Organizations
• Group Facilitation Methods
• Transformational Leadership for Excellence
Leadership Development
Grow a Desired Culture
• Organizational Readiness Environmental Scans
• Facilitated Strategic Planning
• Build Leadership Commitment -
• Create a Compelling Change Story
• Cultural Values Assessment –
• Map and Measure Values and Behaviours
Cultural Transformation
Build a High Performing Culture
• Transforming Employee Passion and Potential
Into Collaborative Organizational Success
• Transforming Business Result Through
Values, Ethics and Leadership
• How to Attract, Engage &
Retain Top Talent
Keynotes & Seminars
Transforming Leadership Culture Services