1. Transforming Bristol
Partnerships
Our City
One Council
City-wide infrastructure Transforming Bristol
and development Portfolio
Transformation Directorate

2. Blueprint
- processes Portfolio
- organisation
- technology
- information
Benefits – linked Enabling Customer Shared New H C N C
to corporate Commis- Excellence Trans’l Ways of S Y H D
priorities sioning Services Working C P
S
New capability Projects Projects Projects Projects P P P P
r r r r
o o o o
j j j j
e e e e
c c c c
t t t t
s s s s

3. Guiding principles for our transformation journey
Aspiring to world class
status throughout … Knowing where we are
and recognising we will going
get there in steps
Using the disciplines
Prioritising the work
of portfolio,
against council, city
programme and
and region success
project management
outcomes
to help us maximise
our chances of
success
Using the knowledge
Using peer
Communicating of customers,
organisations with
and engaging with partners and
commercial
all stakeholders employees to design
partners to advise
an improved future
and help us
deliver

5. … 12 months from now …
Customer Two service Shared
Excellence centres Transactional
Programme for customers for employees Services
-Tax and Benefits Programme
- Concessionary travel New skills and - Finance
- Public protection behaviours - HR
- Built environment - Facilities
Avoiding Contemporary
unnecessary flexible space
contact
More self-
service Technology enabled New Ways
Re-designed
flexible working of Working
web site Programme
Simplified Channels working together
processes – web, phone, walk-up, mail

6. The next 30 days …
• Tier 2 structure: consultation starts
• Develop our transformation capability
• Portfolio: initial scope of programmes and
projects; tranches of work
• Quick wins: focus on cost reduction
opportunities

7. Headlines
• We’ll have the right environment, processes and
technology in place to enable us all to work
smarter
• We’ll lead skilled, motivated and satisfied people
• We’ll be proud to work for Bristol City Council